sanmarcosman Posted July 8, 2015 #26 Share Posted July 8, 2015 ....and it is being answered. When people say they received it means there is not an issue as the OP described. so it's a non-issue issue by that logic ;) Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted July 8, 2015 #27 Share Posted July 8, 2015 so it's a non-issue issue by that logic ;) The only way to know if there was any issues is to get feedback, otherwise how would the op know anyone read the post Link to comment Share on other sites More sharing options...
sanmarcosman Posted July 8, 2015 #28 Share Posted July 8, 2015 The only way to know if there was any issues is to get feedback, otherwise how would the op know anyone read the post One only has to look at the number of views a post has received to know people are reading the thread. Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted July 8, 2015 #29 Share Posted July 8, 2015 (edited) Read above. I did not say I doubted the op just that it was my first impression when reading the post. That being said I have never experienced anything but pure professionals at guest services. Edited July 8, 2015 by jimbo5544 Link to comment Share on other sites More sharing options...
joepeka Posted July 8, 2015 #30 Share Posted July 8, 2015 I'm not sure how to link from my phone. Look for "Paradise cruise July 2-6" Here is the thread with the water delivery issue: http://boards.cruisecritic.com/showthread.php?t=2231085&highlight=paradise Link to comment Share on other sites More sharing options...
CAnative1 Posted July 8, 2015 #31 Share Posted July 8, 2015 The question is has anyone had ISSUES. Someone got up on the wrong side of the bed. Not being the OP, why does it bother you so much that people are reporting positive experiences? Link to comment Share on other sites More sharing options...
Brighton Line Posted July 8, 2015 #32 Share Posted July 8, 2015 Well if I didn't get my pre purchased water, why not execute the vacation guarantee? I'm sure you will get some water then!! Link to comment Share on other sites More sharing options...
ChaplainPagne Posted July 8, 2015 #33 Share Posted July 8, 2015 I actually do have a serious issue with my water delivery. I pre-ordered it online but I don't sail until September 19th so I haven't gotten it yet and I'm getting pretty thirsty. Link to comment Share on other sites More sharing options...
RuthlessBoss Posted July 8, 2015 #34 Share Posted July 8, 2015 Someone got up on the wrong side of the bed. Not being the OP, why does it bother you so much that people are reporting positive experiences? It didn't bother him. I see what was referenced and it was the title wording (not the inside content). See post #20 for my thoughts. Link to comment Share on other sites More sharing options...
addictaftermagic Posted July 8, 2015 #35 Share Posted July 8, 2015 On the Freedom last week. Pre-ordered 2 12 packs and received only 1. Went to guest services several times and never received it. Was told I could order thru room service. When I called them they said I could only order individual bottles. Was hoping to just order it for the 4.99. Link to comment Share on other sites More sharing options...
ChaplainPagne Posted July 8, 2015 #36 Share Posted July 8, 2015 On the Freedom last week. Pre-ordered 2 12 packs and received only 1. Went to guest services several times and never received it. Was told I could order thru room service. When I called them they said I could only order individual bottles. Was hoping to just order it for the 4.99. did you not have your receipt? that shows up on carnival.com - so if you ordered two, you could show them in the website where you ordered two... i don't understand why they would give anyone a hard time over 2 dollars... Link to comment Share on other sites More sharing options...
guxu Posted July 8, 2015 #37 Share Posted July 8, 2015 I ordered the water (for my sailing in 3 days). Because of this thread, I went to carnival web site and checked my booking. But I did not see anywhere mentioning I bought water. Where can I check that instead of calling them? Link to comment Share on other sites More sharing options...
taylor1293 Posted July 8, 2015 Author #38 Share Posted July 8, 2015 I did not say I doubted the op just that it was my first impression when reading the post. That being said I have never experienced anything but pure professionals at guest services. :) just helping to clarify. I agree about guest services. Link to comment Share on other sites More sharing options...
taylor1293 Posted July 8, 2015 Author #39 Share Posted July 8, 2015 Here is the thread with the water delivery issue: http://boards.cruisecritic.com/showthread.php?t=2231085&highlight=paradise Thank You :) Link to comment Share on other sites More sharing options...
taylor1293 Posted July 8, 2015 Author #40 Share Posted July 8, 2015 I actually do have a serious issue with my water delivery. I pre-ordered it online but I don't sail until September 19th so I haven't gotten it yet and I'm getting pretty thirsty. This is a serious issue! Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted July 8, 2015 #41 Share Posted July 8, 2015 :) just helping to clarify. I agree about guest services. Understand Link to comment Share on other sites More sharing options...
taylor1293 Posted July 8, 2015 Author #42 Share Posted July 8, 2015 On the Freedom last week. Pre-ordered 2 12 packs and received only 1. Went to guest services several times and never received it. Was told I could order thru room service. When I called them they said I could only order individual bottles. Was hoping to just order it for the 4.99. Did they say why they wouldn't complete your original order? Link to comment Share on other sites More sharing options...
taylor1293 Posted July 8, 2015 Author #43 Share Posted July 8, 2015 I ordered the water (for my sailing in 3 days). Because of this thread, I went to carnival web site and checked my booking. But I did not see anywhere mentioning I bought water. Where can I check that instead of calling them? It doesn't show on my booking either. I have an email confirmation but that is all. Link to comment Share on other sites More sharing options...
ChaplainPagne Posted July 8, 2015 #44 Share Posted July 8, 2015 it floors me that you had a confirmation email and guest services would still not give you what you paid for. or would even question it. It's 2 dollars. surely they have more important things to worry about? Link to comment Share on other sites More sharing options...
LAI Posted July 8, 2015 #45 Share Posted July 8, 2015 (edited) hmm...i just placed an order (only one 12-pack) online for our Breeze cruise leaving this Sunday, received a confirmation email but I don't see it in my online booking. I guess I should take a printout of my email confirmation - just in case.. Edited July 8, 2015 by LAI Link to comment Share on other sites More sharing options...
ScottsSweetie Posted July 8, 2015 #46 Share Posted July 8, 2015 It doesn't show on my booking either. I have an email confirmation but that is all. hmm...i just placed an order (only one 12-pack) online for our Breeze cruise leaving this Sunday, received a confirmation email but I don't see it in my online booking. I guess I should take a printout of my email confirmation - just in case.. I'm not sure that Bon Voyage purchases have ever shown up in your booking. We have ordered alcohol from them for the last half dozen or so cruises. I have never seen it in my booking info. I always carry a copy of my email confirmation with me (but have not needed it yet). Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted July 8, 2015 #47 Share Posted July 8, 2015 I'm not sure that Bon Voyage purchases have ever shown up in your booking. We have ordered alcohol from them for the last half dozen or so cruises. I have never seen it in my booking info. I always carry a copy of my email confirmation with me (but have not needed it yet). I think you are correct. Link to comment Share on other sites More sharing options...
Rare Jamman54 Posted July 8, 2015 #48 Share Posted July 8, 2015 What brand is this water? Our's was Crystal Geyser. We ordered two 12 pks, and though it was not in our cabin when we boarded, it was delivered before the muster drill. Link to comment Share on other sites More sharing options...
Rare Jamman54 Posted July 8, 2015 #49 Share Posted July 8, 2015 I'm not sure that Bon Voyage purchases have ever shown up in your booking. We have ordered alcohol from them for the last half dozen or so cruises. I have never seen it in my booking info. I always carry a copy of my email confirmation with me (but have not needed it yet). That is correct. Bringing a copy of your email confirmation is the thing to do. Link to comment Share on other sites More sharing options...
elliair Posted July 8, 2015 #50 Share Posted July 8, 2015 I read on another thread that someone who pre-ordered the $2.99 bottled water didn't receive it in their cabin. Even when they presented Guest Services with the receipt they wouldn't fill their order. Has anyone else not received their water in their cabin? I purchased my water order and I used a CC. The person who did not get their order and was charged for it, can dispute it with their CC company. Unusual to have a receipt and Carnival refuses to fill it. Link to comment Share on other sites More sharing options...
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