NCL Survey Not Working

[NCLbigfan]

Last night I got a survey from NCL in an email. The subject line read: "Quick survey about other cruise lines". Always wanting to help out NCL in any way I can, I decided to open the email.

 

The body read: "Hello!

We are conducting a short survey (under 5 minutes) about the varying cruise lines.

Click the "Begin Survey" button below to give us your feedback!

Thanks,

Norwegian Cruise Line Guest Experience Team"

 

When I clicked the link it started to take me to a web page that could not load. The following words were now on my screen: "The URL is incorrect.

Please double check the URL and try again."

 

Way to go NCL!

 

I responded in an email to let them know that the URL was wrong but got this response: "This is an unmonitored inbox and all replies are automatically deleted. If you have specific questions or feedback, please find the best contact number at http://www2.ncl.com/about/contact-us.

 

Norwegian Cruise Line

7665 Corporate Center Drive

Miami, FL 33126

 

Anybody have this same problem?????

Thanks

[PorkChopKid]

I did. Figured I would try again later today in the hope it got fixed over night by their IT people. If not fixed, oh well....

Edited July 14, 2015 by PorkChopKid

[dexddd]

Had one a few months ago (and seen others who said same thing) when it (the one at the time) did work, it asks a couple questions and then you may get rejected/disqualified based on those answers so may not even be worth 2 minutes of your time.

Edited July 14, 2015 by dexddd

[RuthlessBoss]

Not working.

[cmdchiefthom]

Well I don't know about the survey, but I've been trying make payments on several cruises since yesterday. I got one done for the Getaway, and went to the Gem, and got a statement "reservation is being edited by another user. Please wait 15 minutes and try again." This morning I get the same message, and on a payment for the Escape, I get "UH-OH, our site needed to take a short vacation." The message "500-internal server error" is also showing. So I'm guessing they have had this problem since yesterday afternoon when I started to make some payments.:rolleyes:

[hpecorari]

Still not working

 

Harriet

[Turtles06]

...

 

When I clicked the link it started to take me to a web page that could not load. The following words were now on my screen: "The URL is incorrect.

Please double check the URL and try again."

 

...Anybody have this same problem?????

Thanks

 

Exact same problem last night and just now.

[hpecorari]

I just now tried calling their Media Department and after telling her the problem she put me on hold....15 min. later I hung up.

 

Harriet

[mizLORInj]

Hopefully NCL will read this thread and see that their link is not working! (for me either)

[rvsullivan]

The survey appears to be a company hired by NCL, not NCL themselves. It is still not working.

[seaman11]

i just tried and completed my survey. i do use firefox of that helps anyone.

[PorkChopKid]

Received another email about the survey and it worked....

[NLH Arizona]

Received another email about the survey and it worked....

I received one as well and it worked. Seems as though there was something wrong with the first linked that was emailed out.

[Got Tequila?]

I received one as well and it worked. Seems as though there was something wrong with the first linked that was emailed out.

 

First link was a dud yesterday. This afternoons link seemed to work fine, nice and short survey on slogans...:)

[Turtles06]

First link was a dud yesterday. This afternoons link seemed to work fine, nice and short survey on slogans...:)

 

I just got a second email as well, and this time the link worked. My survey was about which other cruise lines we've sailed with or not in the past 3 years, how many vacations we've taken recently, what we spend pp on them...

[daffodiliaz]

Was everyones survey focused on the slogan BE FREE?

[Turtles06]

Was everyones survey focused on the slogan BE FREE?

 

If you read my comment immediately above yours, you will have your answer.

[hpecorari]

Was everyones survey focused on the slogan BE FREE?

 

Yes, as well as others things.

 

Wish I would have been able to take the survey yesterday, before I knew about the new Specialty Diners pricing coming up. Somehow, the word 'free' didn't kinda sit well with me today.

 

Harriet

[hpecorari]

I just got a second email as well, and this time the link worked. My survey was about which other cruise lines we've sailed with or not in the past 3 years, how many vacations we've taken recently, what we spend pp on them...

 

As was mine as well, however, there was questions about the 'BE FREE' slogan. Yours didn't mention "BE FREE' or have questions about that at all?

 

Harriet

[Turtles06]

As was mine as well, however, there was questions about the 'BE FREE' slogan. Yours didn't mention "BE FREE' or have questions about that at all?

 

Harriet

 

Nope, not at all. Sometimes surveys cut you off if you've given an answer that isn't want they are looking for. How far into the survey were the questions about Be Free?

 

(Rather ironic for NCL to ask about Be Free on a day in which they've announced a la carte pricing for specialty dining. :p )

[hpecorari]

Nope, not at all. Sometimes surveys cut you off if you've given an answer that isn't want they are looking for. How far into the survey were the questions about Be Free?

 

(Rather ironic for NCL to ask about Be Free on a day in which they've announced a la carte pricing for specialty dining. :p )

 

Almost towards the beginning when it talked about slogans and which ones I've heard of before. And yes, as I said in another post above of mine.....the timing today was NOT the best. That's why, I'm sure, they hoped to have us reply yesterday.....but with the link not working.....we got it today, along with the new "Feel Free" a la carte news! Didn't really feel that free to me!

 

Harriet

[NCLbigfan]

OK... came home from work and saw that there was another email from NCL. I was able to open this new link and answered the questions. Seems like they want to use the "Feel Free" slogan but it didn't phase me.

[Turtles06]

Almost towards the beginning when it talked about slogans and which ones I've heard of before. ...

 

Harriet

 

Thanks for the info. Without a doubt, my survey was different. Nothing at all about "Feel Free" or slogans whatsoever.