1 Cent Balance Owing

[ucmino]

A couple of months ago I paid off my January cruise in full. Later noticed I had a balance of 1 cent remaining. I contacted NCL and they said they had a glitch with their system and not to worry they would consider us paid in full. Today I try to print my e docs (52 days out) but am not able to. Is anyone else having this issue?

[cb at sea]

I wouldn't worry 1 second about a $.01 charge!

[gooch47]

Unfortunately computers probably don't recognize the difference between a .01 balance and a $1000 balance.

[Shawnino]

I had this happen.

PCC says it happens from time to time, esp. on CDN$ reservations (as mine was).

 

I was advised to put my credit card through again for penny. (PCC said if I couldn't, she'd try, but said it works better from customer's end. She stayed on he line with me.)

Much to my surprise (I thought there'd be a minimum of a few dollars), it processed it. At that point I was finally paid in full.

[fshagan]

Wait until Monday and give them a call. They will have to make an adjustment on your account, and that could take some time. See if they can email the docs you need in the interim.

[casofilia]

We had that happen too but we were able to print off our documents even though 1c was showing as owing but the statements on the website said "Paid in Full".

 

I had worked it out that it was a rounding from USD to CAD for each of the two of us. At the end of the cost .6c for me and .6 c for my wife both rounded to 1c (2c). But in total 1.2c rounded to 1c (1c). Thereby there was a 1c debt!!

 

When I queried it I was told I could pay CAD1 with my credit card and I would have CAD0.99 OBC!!! I didn't bother!!

 

We actually carried a battered Canadian 1c coin just in case there was a query at the check-in on the quay. There wasn't.

 

All will be well (but find a 1c Canadian coin just in case!!)

 

Mike

[AZ ParrotHead]

We had this problem and called NCL. They had to run our CC for a penny to close out the account--mind you that the reservation WILL automatically cancel after the final payment deadline if there is a balance on the cabin.

 

So odd considering it costs NCL more to run the penny charge that they will collect!

[em-sk]

I had this happen.

....

I was advised to put my credit card through again for penny. (PCC said if I couldn't, she'd try, but said it works better from customer's end. She stayed on he line with me.)

Much to my surprise (I thought there'd be a minimum of a few dollars), it processed it. At that point I was finally paid in full.

 

1c transactions on credit cards are very common especially with online purchases. For many retailers and service providers when you add a credit card to your file they will do a pre-authorisation on your card for 1c to validate that it is a validate credit card number.