sjbdtz Posted April 23, 2016 #1 Share Posted April 23, 2016 (edited) I thought I had posted this before, but can't find it....so to err on the side of ensuring it's known: Apparently CAS has had a recent change in the way they accord benefits relative to cabin type - as pertains to upgrades from comp. rooms. Previously in a situation like Freestyle Choice, if you were comped a mini-suite, you got the attendant number of Promo choices as a typical mini-suite, regardless of whether you upgraded to a higher category cabin. Now, at least until April 24th (when current promo expires, I believe), you get the same number of promos as your upgraded cabin. I upgraded to a suite, and was offered all 4 choices, even though my comp. was only a mini-suite. Also, until the end of August, you can use 2 CruiseNext (Future Cruise Reward) certificates on a single booking (not sure if only for suite?) This is a huge change, for the positive.... it's going to make our trip on the Jade for my birthday that much more enjoyable! Stephen P.S. Made final payment today.... getting excited already! :) . Edited April 23, 2016 by sjbdtz Link to comment Share on other sites More sharing options...
CasinoCruzGirl Posted April 23, 2016 #2 Share Posted April 23, 2016 I thought I had posted this before, but can't find it....so to err on the side of ensuring it's known: Apparently CAS has had a recent change in the way they accord benefits relative to cabin type - as pertains to upgrades from comp. rooms. Previously in a situation like Freestyle Choice, if you were comped a mini-suite, you got the attendant number of Promo choices as a typical mini-suite, regardless of whether you upgraded to a higher category cabin. Now, at least until April 24th (when current promo expires, I believe), you get the same number of promos as your upgraded cabin. I upgraded to a suite, and was offered all 4 choices, even though my comp. was only a mini-suite. Also, until the end of August, you can use 2 CruiseNext (Future Cruise Reward) certificates on a single booking (not sure if only for suite?) This is a huge change, for the positive.... it's going to make our trip on the Jade for my birthday that much more enjoyable! Stephen P.S. Made final payment today.... getting excited already! :) . That is good news. Finally CAS did something favorable with a change. We leave on our cruise in one week hooray!!! Link to comment Share on other sites More sharing options...
WaldosPepper Posted April 24, 2016 #3 Share Posted April 24, 2016 This is excellent news, and means I have a phone call to make on Monday. :D Thanks for the heads-up, and have a smashing good time on your birthday cruise!!! Link to comment Share on other sites More sharing options...
riddle Posted April 24, 2016 #4 Share Posted April 24, 2016 I just returned on Sunday from a comped oceanview where I upgraded to the DOS. We did not get the 4 promos. Link to comment Share on other sites More sharing options...
WaldosPepper Posted April 24, 2016 #5 Share Posted April 24, 2016 I just returned on Sunday from a comped oceanview where I upgraded to the DOS. We did not get the 4 promos. I'm sure that's exactly why the OP is here mentioning it... because it's a brand new change. On our recent cruise we also received only the perks of our comp, despite upgrading to the Haven. I'm thrilled to pieces that this is changing - as it should! Link to comment Share on other sites More sharing options...
littlemeagain Posted April 24, 2016 #6 Share Posted April 24, 2016 I just booked about 10 days ago. I was only comped an inside and I upgraded to a balcony. They only allowed the one. Is CAS open on the weekend? Thanks Link to comment Share on other sites More sharing options...
WaldosPepper Posted April 24, 2016 #7 Share Posted April 24, 2016 I just booked about 10 days ago. I was only comped an inside and I upgraded to a balcony. They only allowed the one. Is CAS open on the weekend? Thanks From the CAS page at ncl .com... For casino information and reservations, contact a Casinos At Sea Cruise Specialists 9:00AM to 5:30PM EST Monday to Friday 1 877-PLAY NCL (1-877-752-9625) or email us at casinoinquiries@ncl.com Link to comment Share on other sites More sharing options...
Sand and Seas Posted April 24, 2016 #8 Share Posted April 24, 2016 I just booked about 10 days ago. I was only comped an inside and I upgraded to a balcony. They only allowed the one. Is CAS open on the weekend? Thanks This is a number I have for CAS that says it works weekends 10:30am to 7:00pm EST. It's 1-888-785-8259. Please report back and let us know if you get the added promos. Good Luck! Link to comment Share on other sites More sharing options...
Coastalbreezes Posted April 24, 2016 #9 Share Posted April 24, 2016 (edited) Thanks for the info, Stephen. Booked my birthday cruise for December and was also given all four promos after upgrading to the Haven. A very nice surprise. Tracy Edited April 24, 2016 by TracyE Link to comment Share on other sites More sharing options...
samiam0403 Posted April 24, 2016 #10 Share Posted April 24, 2016 Excellent news - and just what I've been waiting for! My CAS rep that I booked my Breakaway cruise with told me that this would be happening 'soon.' Looks like I'll be calling to upgrade from my aft balcony to a Haven suite this week. Yippee! :D Link to comment Share on other sites More sharing options...
goldmom Posted April 24, 2016 #11 Share Posted April 24, 2016 Question for those who booked and got the 4 promos. Did you have to pay the 18% or whatever amount it is for the gratuities or was that included? Link to comment Share on other sites More sharing options...
samiam0403 Posted April 24, 2016 #12 Share Posted April 24, 2016 If you're in a suite, you don't pay the 18% service charges - it's included. I look at booking suites as saving money because of it. :D Link to comment Share on other sites More sharing options...
pcakes122 Posted April 24, 2016 #13 Share Posted April 24, 2016 I *think* this new policy just applies to Haven upgrades. I upgraded from mini-suite to Haven on a booking recently and received all 4 perks (no added 18%), but a friend upgraded from inside comp to balcony and only received her initial 1 perk. Interested to know what folks hear back from CAS! Link to comment Share on other sites More sharing options...
goldmom Posted April 24, 2016 #14 Share Posted April 24, 2016 Thanks! Appreciate the response. Link to comment Share on other sites More sharing options...
RegBarclay Posted April 24, 2016 #15 Share Posted April 24, 2016 (edited) I can confirm change only applies to Haven upgrades. I upgraded comp inside to balcony and only 1 perk. Price quoted for Haven upgrade with full 4 perks was not very competitive IMO... Seems prior CAS discounts no longer apply for Haven and final price would have been almost as high as regular price on ncl.com Edited April 24, 2016 by RegBarclay Link to comment Share on other sites More sharing options...
hpecorari Posted April 24, 2016 #16 Share Posted April 24, 2016 May I wish you a very happy and healthy birthday! Harriet Link to comment Share on other sites More sharing options...
sjbdtz Posted April 24, 2016 Author #17 Share Posted April 24, 2016 Question for those who booked and got the 4 promos. Did you have to pay the 18% or whatever amount it is for the gratuities or was that included? I *think* this new policy just applies to Haven upgrades. I upgraded from mini-suite to Haven on a booking recently and received all 4 perks (no added 18%), but a friend upgraded from inside comp to balcony and only received her initial 1 perk. Interested to know what folks hear back from CAS! Suites are exempt from the 18% gratuity for the UBP. PCakes: I booked a non-Haven Suite.... Stephen . Link to comment Share on other sites More sharing options...
sjbdtz Posted April 24, 2016 Author #18 Share Posted April 24, 2016 I can confirm change only applies to Haven upgrades. I upgraded comp inside to balcony and only 1 perk. Price quoted for Haven upgrade with full 4 perks was not very competitive IMO... Seems prior CAS discounts no longer apply for Haven and final price would have been almost as high as regular price on ncl.com Well, I paid $1200 pp for the upgrade to a front-facing penthouse - on a European sailing (usually more expensive). For that, I got 250 minutes internet, $200 in ShoreEx discounts ($50/per port), UDP for 3 nights (per person), and UBP. Those benefits alone are almost worth $1200..... let alone that I get the upgrade from mini-suite to full suite. May I wish you a very happy and healthy birthday! Harriet Thank you Harriet! Wishing you & the girls the trip of a lifetime in the GV - and the very best health possible. Stephen . Link to comment Share on other sites More sharing options...
Sestar Posted April 24, 2016 #19 Share Posted April 24, 2016 Called CAS and tried to upgrade to Suite. Was told by the rep I won't get all the promos because I was only comp an inside room. It might be because my free comp was from local casino not directly from CAS. I will try again next week. It Link to comment Share on other sites More sharing options...
littlemeagain Posted April 24, 2016 #20 Share Posted April 24, 2016 I called CAS as well and was told Suites or Haven upgrades only would get the 4 promos. I am within 30 days of sailing and therefore would not be eligible for any additional promos. Oh well... It is not going to ruin my cruise! Link to comment Share on other sites More sharing options...
sjbdtz Posted April 24, 2016 Author #21 Share Posted April 24, 2016 Called CAS and tried to upgrade to Suite. Was told by the rep I won't get all the promos because I was only comp an inside room. It might be because my free comp was from local casino not directly from CAS. I will try again next week. It Yes, this only applies to CAS comps, not local casino comps. . Link to comment Share on other sites More sharing options...
paharfme Posted April 24, 2016 #22 Share Posted April 24, 2016 Apologies for going off topic here but you guys are so knowledgable about the CAS program I know you'll know this! (I searched older boards with conflicting info). After getting off the Getaway in March I am 1 measly point away from Platinum and am heading off on my first CAS comp cruise in June. Will I get my 1 point? I'm trying to catch up with my mom who is my cruise buddy and cheated on me by taking my aunt in her first cruise last year, so she went Platinum after the GA, I'm hoping I'll catch up? Thank you! Link to comment Share on other sites More sharing options...
CalLuvsCrusingToo Posted April 24, 2016 #23 Share Posted April 24, 2016 Yes, it counts. I got a few more Comp cruises til I reach Plat! ;) Link to comment Share on other sites More sharing options...
paharfme Posted April 24, 2016 #24 Share Posted April 24, 2016 Awesome thanks! That makes getting the unexpected comp offer and sailing twice in three months even sweeter!! Link to comment Share on other sites More sharing options...
bingo515 Posted April 29, 2016 #25 Share Posted April 29, 2016 I was comped a Balcony through CAS on the Escape for Oct. I upgraded to a Haven and at the time I only got to pick 2 of the offers...Are you guys saying this has now changed and if I call I would get all 4? Are they also now including gratuities this route as well? Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now