Rare ontheweb Posted June 13, 2016 #1 Share Posted June 13, 2016 If you go to the Princess board, you will find posts that tell how quickly they received this credit. Sometimes it has been known to show up in their Princess personalizer within a few hours. I had my stockbroker fax in the necessary information a week ago today. The next day I called to make sure they got it, and was told to call back today, one week later. Today I was told to call back at the end of the week. I was told it takes 7-10 business days to process. I replied that I just wanted to know if they had received it yet. They could not even tell me that! Link to comment Share on other sites More sharing options...
RjayB Posted June 13, 2016 #2 Share Posted June 13, 2016 I always email mine...and the longest it has taken was 3 days. Most other times it was within 24 hours. Just email guestadmin@carnival.com with a pdf of your shares and booking information, no need to mess with antiquated facsimile machinery :D Link to comment Share on other sites More sharing options...
Florings Posted June 13, 2016 #3 Share Posted June 13, 2016 I faxed mine last Monday, had my credit on Thursday. Link to comment Share on other sites More sharing options...
erinmarie424 Posted June 13, 2016 #4 Share Posted June 13, 2016 If you go to the Princess board, you will find posts that tell how quickly they received this credit. Sometimes it has been known to show up in their Princess personalizer within a few hours. I had my stockbroker fax in the necessary information a week ago today. The next day I called to make sure they got it, and was told to call back today, one week later. Today I was told to call back at the end of the week. I was told it takes 7-10 business days to process. I replied that I just wanted to know if they had received it yet. They could not even tell me that! I fax it myself with a cover letter stating my booking number, ship, and departure date. Usually have it within two-three days, only had one time where I needed to follow up and did so via e-mail to my PVP and it was applied that day. Link to comment Share on other sites More sharing options...
ImaginationCruiseBride Posted June 13, 2016 #5 Share Posted June 13, 2016 Our PVP does it for us and the credit shows up same day. Link to comment Share on other sites More sharing options...
NCTribeFan Posted June 13, 2016 #6 Share Posted June 13, 2016 I imagine this was really just a rhetorical question, right? Because no one on this board can tell you just how and/or why Carnival does things, right? ;) I typically email mine and have had it applied as quickly as within an hour! Last time, I screwed up and sent the email without the attachment. Although I immediately re-sent it with the docs attached, they requested I fax it all in, which I did. It took about a week to have it applied. I've never asked my PVP to send it in (although I know lots of folks do). They're busy and get nothing from this extra work. JMO. Link to comment Share on other sites More sharing options...
Luke Dawg Posted June 13, 2016 #7 Share Posted June 13, 2016 If you go to the Princess board, you will find posts that tell how quickly they received this credit. Sometimes it has been known to show up in their Princess personalizer within a few hours. I had my stockbroker fax in the necessary information a week ago today. The next day I called to make sure they got it, and was told to call back today, one week later. Today I was told to call back at the end of the week. I was told it takes 7-10 business days to process. I replied that I just wanted to know if they had received it yet. They could not even tell me that! I always fax mine over with a cover letter. I get an email response that I received it. On Carnival I don't see it in my on line check in. I get a letter in my cabin and i see it on my S&S account. Link to comment Share on other sites More sharing options...
NCTribeFan Posted June 13, 2016 #8 Share Posted June 13, 2016 It does show up in your docs. You have to go to "view cruise documents" and select "print general information." It's on page 2 inside the little box under the itemization. Link to comment Share on other sites More sharing options...
Luke Dawg Posted June 13, 2016 #9 Share Posted June 13, 2016 It does show up in your docs. You have to go to "view cruise documents" and select "print general information." It's on page 2 inside the little box under the itemization. yes - you are correct. Link to comment Share on other sites More sharing options...
Rare ontheweb Posted June 16, 2016 Author #10 Share Posted June 16, 2016 update--I was finally able to get through to them through my TA. They said it is now taking 3-5 business days. They said that either they did not get it, or the booking number was not on it According to my stockbroker, they have confirmation it was received and the booking number was on it. We are now having the stockbroker fax it to my TA who will make sure all the right information is there and then fax it to Carnival. Lucky our cruise is not until August. Link to comment Share on other sites More sharing options...
SkyMaster Posted June 16, 2016 #11 Share Posted June 16, 2016 update- Lucky our cruise is not until August. This may be part of your problem. They don't like giving the OBC when the cruise is several months out. (I've been told by those in the department that takes care of the Stockholders OBC, that there is concern that you might sell your stock by the time you sail.) In any case, it's been my experience that the further out the cruise is, the longer they take to post the OBC, or you might get a note from them stating that the cruise is too far out, and you should resubmit the request when the cruise is 30 days, or less out. :rolleyes: "SKY" Link to comment Share on other sites More sharing options...
Rare ontheweb Posted June 16, 2016 Author #12 Share Posted June 16, 2016 This may be part of your problem. They don't like giving the OBC when the cruise is several months out. (I've been told by those in the department that takes care of the Stockholders OBC, that there is concern that you might sell your stock by the time you sail.) In any case, it's been my experience that the further out the cruise is, the longer they take to post the OBC, or you might get a note from them stating that the cruise is too far out, and you should resubmit the request when the cruise is 30 days, or less out. :rolleyes: "SKY" They specifically say within 90 days. That is why I waited until the statement from the end of May would be available. Link to comment Share on other sites More sharing options...
2Shoes2Go Posted June 16, 2016 #13 Share Posted June 16, 2016 Took about 10 days. The statement was for end of March 2016. The OBCs are already applied for all our cruises, except the one in Sept 2017. That one is too far out, I'm sure. So, consistent they are not! Our PVP is good about following up. Love OBC!:) Link to comment Share on other sites More sharing options...
Rare ontheweb Posted July 8, 2016 Author #14 Share Posted July 8, 2016 (edited) OP here with an update---still do not have it. My stockbroker sent in the request in early June by fax. My TA sent in a request by e-mail in late June. (He has now sent in a second request today.) Each time they claim they do not have it. My TA says that this is not out of the ordinary as Carnival often loses things. He said that if I still do not get it, he will flood them with 50 e-mails until they beg him to stop. He says he has had to do this in the past. When I mentioned to him that Princess seems to take as little as 2 hours for the stockholder OBC to show up, he replied that they may be part of the same corporation, but they are run separately. He went on to say that luckily Princess has not been "Carnivalized". So, I guess the answer to my original question is that they tend to lose things. Edited July 8, 2016 by ontheweb Link to comment Share on other sites More sharing options...
ddbaab53 Posted July 8, 2016 #15 Share Posted July 8, 2016 I Fax our in and had it showing on account in 24 hours. Link to comment Share on other sites More sharing options...
Sparky2 Posted July 8, 2016 #16 Share Posted July 8, 2016 I email my info about a month before our January cruise and it is usually in my cruise docs within 2 or 3 days. We always cruise in January so I email my Nov. statement info in Dec. Link to comment Share on other sites More sharing options...
mrpayroll Posted July 8, 2016 #17 Share Posted July 8, 2016 Our next cruise is in September. I e-mailed statement Tuesday night at 10:30 pm and had the credit posted to my account the following afternoon. Received e-mail from Carnival Wednesday morning saying it had been credited. :):) Link to comment Share on other sites More sharing options...
SadieN Posted July 9, 2016 #18 Share Posted July 9, 2016 (edited) Start from scratch.... Make sure you're sending it to the correct address/number http://phx.corporate-ir.net/External.File?item=UGFyZW50SUQ9Mjc0MjIzfENoaWxkSUQ9LTF8VHlwZT0z&t=1 Sent from my iPhone using Forums mobile app Edited July 9, 2016 by SadieN Link to comment Share on other sites More sharing options...
winddawn Posted July 9, 2016 #19 Share Posted July 9, 2016 I always get my shareholder credit within 2-3 days. I email my statement over to my PVP within a few weeks of sailing, and then the credit shows on my booking shortly thereafter. It really pays to establish a relationship with your PVP over time. They will take care of your needs. Link to comment Share on other sites More sharing options...
TomCruise48 Posted July 9, 2016 #20 Share Posted July 9, 2016 I e-mail a copy of my most recent brokerage statement (with account number blacked out) to guestadmin@carnival.com one to two months before each sailing and typically receive a confirmation e-mail in 1 to 3 days. Link to comment Share on other sites More sharing options...
Karnyval Posted July 9, 2016 #21 Share Posted July 9, 2016 OP here with an update---still do not have it. My stockbroker sent in the request in early June by fax. My TA sent in a request by e-mail in late June. (He has now sent in a second request today.) Each time they claim they do not have it. My TA says that this is not out of the ordinary as Carnival often loses things. He said that if I still do not get it, he will flood them with 50 e-mails until they beg him to stop. He says he has had to do this in the past. When I mentioned to him that Princess seems to take as little as 2 hours for the stockholder OBC to show up, he replied that they may be part of the same corporation, but they are run separately. He went on to say that luckily Princess has not been "Carnivalized". So, I guess the answer to my original question is that they tend to lose things. Carnival has never lost mine nor have I heard of Carnival losing others. I would call BS on your TA. Princess certainly does not guarantee quick turn around and has told me before to allow a week or two. If your stockbroker faxed a statement in without booking number, cruise ship and sail date, it probably went straight to the shredder. I think it is more common for OBC requests to be incomplete than for Carnival to mishandle the requests. Link to comment Share on other sites More sharing options...
riclop Posted July 9, 2016 #22 Share Posted July 9, 2016 They do nothing fast except take your $$$. Link to comment Share on other sites More sharing options...
SkyMaster Posted July 9, 2016 #23 Share Posted July 9, 2016 They do nothing fast except take your $$$. I KNOW that's right! ;) "SKY" Link to comment Share on other sites More sharing options...
californiatripman Posted July 9, 2016 #24 Share Posted July 9, 2016 I've sent mine in twice 10 weeks and 5 weeks ago for Sept. Cruise and have not heard a word. Link to comment Share on other sites More sharing options...
cbCRR Posted July 9, 2016 #25 Share Posted July 9, 2016 I just did one last week and the credit was applied within 3 hours. Link to comment Share on other sites More sharing options...
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