800below Posted October 12, 2016 #201 Share Posted October 12, 2016 I must be in the punishment suite! got 504 this morning, no upgrade offers! And I have over 100 nights on Seabourn Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Isklaar Posted October 12, 2016 #202 Share Posted October 12, 2016 I must be in the punishment suite! got 504 this morning, no upgrade offers! And I have over 100 nights on Seabourn Sent from my iPad using Forums When is your cruise? It's possible they will change your allocation, at least it happened to me once. I received my suite allocation, a V2 connecting. Didn't try to have it changed or even mention it to my TA, it's the gamble we take with GTY. Then came an upsell offer that I declined and a few days later, the suite was changed to a much better one. Link to comment Share on other sites More sharing options...
lincslady Posted October 13, 2016 #203 Share Posted October 13, 2016 I am finding these posts on how guarantees work very useful, even if obviously there are lots of different ploys being used. One point which some people may not know about: if you choose your actual suite, unless you or your TA tell SB you don't want to be automatically upgraded, which can and does happen, you have to accept the upgrade, as the suite you booked will have been re-allocated. Normally this is good news, but it could be you do not like the position of the new one, and as with a guarantee suite, cannot change it. Link to comment Share on other sites More sharing options...
Isklaar Posted October 13, 2016 #204 Share Posted October 13, 2016 One point which some people may not know about: if you choose your actual suite, unless you or your TA tell SB you don't want to be automatically upgraded, which can and does happen, you have to accept the upgrade, as the suite you booked will have been re-allocated. Normally this is good news, but it could be you do not like the position of the new one, and as with a guarantee suite, cannot change it. This is a very good point. Although of course, SB prefers to upsell whenever it can, sometimes there are automatic upgrades too. If a guest makes their reservation on the SB website, it's quite clearly explained how this works. But if anyone books with a TA and wants to keep the specific suite they booked, they should always let their TA know so their TA can notify SB when they make the booking. It's worth reminding your TA each time you make a reservation, at least until he/she gets to know you and your preferences very well. Link to comment Share on other sites More sharing options...
vistaman Posted October 13, 2016 #205 Share Posted October 13, 2016 I must be in the punishment suite! got 504 this morning, no upgrade offers! And I have over 100 nights on Seabourn Sent from my iPad using Forums it seems you are in the same situation as i was on level 14 : + 140 days : 414 level 15 was partially a reward also no balcony on level 16 : original 411 - yes!!!- then 502 i find it more logic : first the diamant members , then platinum ... obviously too difficult i a time of IT and probably i'll be the bad guy once again ;) i hope you do not meet first 2nd or 3rd timers on guarantee in a V4 5 or 6 ! Link to comment Share on other sites More sharing options...
Mr Luxury Posted October 13, 2016 #206 Share Posted October 13, 2016 So not to confuse anyone, that was a typo above where I typed 'OV'. :o And so you are not confused,you will at least be allocated what you paid for. Enjoy the trip Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
zentraveler Posted October 13, 2016 #207 Share Posted October 13, 2016 it seems you are in the same situation as i was on level 14 : + 140 days : 414 level 15 (?) was partially a reward also no balcony on level 16 (?) : original 411 - yes!!!- then 502 i find it more logic : first the diamant members , then platinum ... obviously too difficult i a time of IT and probably i'll be the bad guy once again ;) i hope you do not meet first 2nd or 3rd timers on guarantee in a V4 5 or 6 ! This looks like an interesting post, but I need a translation. If I can take a stab at it: You had traveled on SB for 140 days and got 414 assigned. Level 15 with partial reward and no balcony -- no idea On level 16 - originally assigned 411 and then upgraded to 502 ? Diamant (Diamond??) level members UG first, then platinum obviously too difficult i a time of IT and probably i'll be the bad guy once again ;) Not a clue about this part i hope you do not meet first 2nd or 3rd timers on guarantee in a V4 5 or 6 People may be upset to have more sailing days and meet fellow travelers with less SB time but better upgrades/assignments. I know I am getting up to speed on CC lingo so this may be a good practice post :D Link to comment Share on other sites More sharing options...
Isklaar Posted October 13, 2016 #208 Share Posted October 13, 2016 (edited) And so you are not confused,you will at least be allocated what you paid for.Enjoy the trip Sent from my iPad using Forums Yes, exactly! On the cruises where I must be on my favourite deck, I book and pay for a specific suite. On this cruise which is short and fairly port intensive, I'm happy to take a GTY, expecting a V1. I've been very lucky so far with GTY allocations, but I never expect a better category than I've paid for. It's a nice bonus to be allocated a V5/6 but I do realise it's the luck of the draw. Edited October 13, 2016 by Isklaar Link to comment Share on other sites More sharing options...
lincslady Posted October 13, 2016 #209 Share Posted October 13, 2016 zentraveler - vistaman is, I think, Belgian, and English is definitely not his first language, so we do need to try to be helpful when reading it. However, I too do not follow what level 15 and level 16 are, never heard of them, and I too have many days on Seabourn (Diamond). I also fear that he does not write as well as he might in English as he is obviously pretty cross with Seabourn and I think that comes across in the way he writes. vistaman - have you by now given up on Seabourn, or are you going to carry on putting up with what could be poor suite allocations? Link to comment Share on other sites More sharing options...
Isklaar Posted October 13, 2016 #210 Share Posted October 13, 2016 it seems you are in the same situation as i was on level 14 : + 140 days : 414 level 15 was partially a reward also no balcony on level 16 : original 411 - yes!!!- then 502 i find it more logic : first the diamant members , then platinum ... obviously too difficult i a time of IT and probably i'll be the bad guy once again ;) i hope you do not meet first 2nd or 3rd timers on guarantee in a V4 5 or 6 ! vistaman, are you saying that on two occasions you booked a veranda guarantee and were allocated a suite without a veranda? As for guests who are new or fairly new to SB getting better allocations, I'm not sure about that, I mean I don't know if SB actively does that. I can see the business argument for doing that from both sides. But I now have many nights on SB and so far have always been allocated a V5 or V6 when I'm booking a GTY. This time may be different, but as noted above I've paid for V1 so have no expectations of a higher category. Save SaveSaveSave Link to comment Share on other sites More sharing options...
zentraveler Posted October 13, 2016 #211 Share Posted October 13, 2016 On the cruises where I must be on my favourite deck, I book and pay for a specific suite. On this cruise which is short and fairly port intensive, I'm happy to take a GTY, expecting a V1. As for guests who are new or fairly new to SB getting better allocations, I'm not sure about that, I mean I don't know if SB actively does that. I can see the business argument for doing that from both sides. But I now have many nights on SB and so far have always been allocated a V5 or V6 when I'm booking a GTY. This time may be different, but as noted above I've paid for V1 so have no expectations of a higher category. Am in complete agreement. The deal is the deal, and it was not worth it to us to book a specific cabin even for a 21 day cruise. The deal is that we save $$ but trade flexibility and security. And we booked OB because the veranda mattered to us and we were willing to pay the extra $$ to not leave that to chance. I would, however, be peeved if we paid for GUAR OB and were assigned a cabin with no veranda. As I understand, the "guaranteed" part of GUAR is that you at least get no lower than the category you paid for. Link to comment Share on other sites More sharing options...
Isklaar Posted October 13, 2016 #212 Share Posted October 13, 2016 I would, however, be peeved if we paid for GUAR OB and were assigned a cabin with no veranda. As I understand, the "guaranteed" part of GUAR is that you at least get no lower than the category you paid for. Hoping to reassure you, I will say that I've never heard of this happening before, and that's talking to other guests onboard, RL SB friends and here at CC. Although of course that doesn't mean it hasn't ever happened! I'm hoping vistaman will come back to tell us a little more about his experience as I may have misunderstood what he has written above. Link to comment Share on other sites More sharing options...
wripro Posted October 13, 2016 #213 Share Posted October 13, 2016 If someone is not willing to accept whatever suite they are assigned when booking a guarantee they should not book a guarantee. Complaining afterwards that they didn't get more than they paid for is just wrong and petty imo. If you want a V5 or V6 book one. Link to comment Share on other sites More sharing options...
lincslady Posted October 13, 2016 #214 Share Posted October 13, 2016 ditto,wripro. I hope that vistaman will tell us exactly what he booked; I feel sure it must have been simply an OS, window only guaranteed, and not an OB, veranda guaranteed. If not he was certainly 'done', but I would be very surprised if this was the case. I think most people, including new to SB, book an OB, and therefore have a chance to be given a fairly high grade. In any case, I wish he would just book a specific suite in future! If indeed there is a future in Seabourn for him. Link to comment Share on other sites More sharing options...
vistaman Posted October 13, 2016 #215 Share Posted October 13, 2016 sorry for my language mistakes :eek: - english is a third language ;) the numbers i did mention were the amount of cruises so on 14 th 15 th and 16 th cruise ... and i agree that if i do want a V5 or V6 i must pay for it ( however as a single ??) but i disagree also on the fact of the random upgrades by SB nearly totally ignoring your history as passenger maybe we must close the discussion as i think nearly everybody more a less did agree that there is a form of random . Link to comment Share on other sites More sharing options...
SKP946 Posted October 13, 2016 #216 Share Posted October 13, 2016 As for guests who are new or fairly new to SB getting better allocations, I'm not sure about that, I mean I don't know if SB actively does that. I can see the business argument for doing that from both sides. But I now have many nights on SB and so far have always been allocated a V5 or V6 when I'm booking a GTY. This time may be different, but as noted above I've paid for V1 so have no expectations of a higher category. Save SaveSaveSave On our Antarctica cruise, an English couple who had booked an OB through their local village travel agency, were allocated a Penthouse, #1016, (Portside, directly behind the Observation Lounge) Unfortunately he suffered terribly from motion sickness and was most unwell in the Force 10+ that we had going past "The Horn" I don't think that he will ever cruise again, on Seabourn or any other cruise line.:) Link to comment Share on other sites More sharing options...
Chairsin Posted October 13, 2016 #217 Share Posted October 13, 2016 (edited) I have cautioned some newbies on our Holiday Antartica cruise that this might not be the cruise to risk an upgrade. As your friends found out when rough weather is likely you do not want to be high up and forward. Usually we love to be in a V-6 on deck 8 but for this cruise we have booked midship on deck 5. Sent from my iPad using Forums Edited October 13, 2016 by Chairsin Link to comment Share on other sites More sharing options...
divsec Posted October 14, 2016 Author #218 Share Posted October 14, 2016 Thanks all for contributing to this thread, I've learnt so much about SB and the way they operate. Back on dry land for a while waiting for another cannot miss opportunity to sail with SB and would book a guarantee suite again. Link to comment Share on other sites More sharing options...
Isklaar Posted October 14, 2016 #219 Share Posted October 14, 2016 Thanks all for contributing to this thread, I've learnt so much about SB and the way they operate. Back on dry land for a while waiting for another cannot miss opportunity to sail with SB and would book a guarantee suite again. The best cure for that post-disembarkation feeling of missing SB is to book another asap! You've been back for several days now, definitely time to start planning.;) Thanks for shaing your GTY experience with us too. Save Link to comment Share on other sites More sharing options...
lincslady Posted October 14, 2016 #220 Share Posted October 14, 2016 Just heard from someone we know, first time on Seabourn, that their OS suite is indeed on deck 4, so the theory that first timers usually get an upgrade sadly did not work for them. I would still like to know if vistaman will cruise with Seabourn again. Link to comment Share on other sites More sharing options...
vistaman Posted October 14, 2016 #221 Share Posted October 14, 2016 I will not cruise on a Seabourn anymore for sure in Europe despite after the problems on the Sojourn i did receive some promises:rolleyes: mostly caused by the fact about the closing down of the MDR both for breakfast as for lunch last year In Belgium there is an arbitration board for travelling and complaints In the SB 2015 brochure + cruise documents it was clearly stipulated that the MDR was open 3 times a day - what was not : so that was providing false and wrong information to clients and pax: ( the daily programmes were clearly illustrating the MDR was closed every day for breakfast and lunch) what is taken rather seriously , especially on a higher "luxurious" level. but i did not summon the case ... maybe for Caribbean if a particular hotel director is not on that cruise Link to comment Share on other sites More sharing options...
zentraveler Posted October 15, 2016 #222 Share Posted October 15, 2016 This is really interesting. On a whim I decided to look at availability for our cruise to Antartica November 28th (2016). They are still advertising ocean view and veranda suites (and presumably the other categories, although those are "call for availability") but the ocean view are $1K more than the veranda! I am guessing that they suppose more people want a low deck option and are willing to pay a premium and give up the veranda. Go figure.... [And the prices look to be about what we paid in the spring....] Link to comment Share on other sites More sharing options...
sfvoyage Posted October 15, 2016 #223 Share Posted October 15, 2016 ...Antartica November 28th (2016). They are still advertising ocean view and veranda suites (and presumably the other categories, although those are "call for availability") but the ocean view are $1K more than the veranda!.... You're comparing an OB (verandah guarantee) to an A1. Guarantees are typically lower priced, and OB pricing is often times the same as or even lower than A or A1. Link to comment Share on other sites More sharing options...
zentraveler Posted October 15, 2016 #224 Share Posted October 15, 2016 You're comparing an OB (verandah guarantee) to an A1. Guarantees are typically lower priced, and OB pricing is often times the same as or even lower than A or A1. Thanks sfvoyage. Clearly a learning curve with getting facile with this. I had missed the "A" designations (or forgotten about them) am undoubtedly missing the boat so to speak :D. No idea what it means that there seem to be suites in all categories still for sale, or how often ships get sold out in some of the categories. Link to comment Share on other sites More sharing options...
philipb Posted October 16, 2016 #225 Share Posted October 16, 2016 This discussion topic mystifies me. We travel on Silversea, not Seabourn, and book and pay for the cabin we want. We do not expect 'upgrades'. On a future Antarctic cruise we have booked a cabin (in the lowest price category!) on the lowest deck (deck 4), absolute mid-ships. It will be the most stable cabin on the ship. The last thing we want is an 'upgrade'!!! Link to comment Share on other sites More sharing options...
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