Shareholder Benefit Reply

[louden]

Has anyone else been having a delay receiving their Shareholder Benefit this month? Submitted our paper work 2 weeks ago and still do not see anything on our Personalizer. Have not had any luck when contacting Princess for info. Any info would be appreciated.

 

Cheers Louden

[frac]

Got ours in a little more than a week.

[Iowa Traveler]

We had a similar situation. When I called to check, I was told they were switching to a new fax #. I was asked to fax to the new #, and the very helpful Princess Rep stayed on the phone while I faxed, and remained on the phone until I verified I 'saw' the credit appear in my Personalizer.

[Murphey]

Can you share the new fax number???

[JF - retired RRT]

Nothin' like leavin' out the most important part!! :rolleyes:

[Mrs K]

I faxed it in last week and it took 3 days to post. Used Fax#661-753-0180

[louden]

Thank you for the very helpful information. Will try with the new number and let you know how we make out.

 

Louden

[coo359a2]

I faxed it in last week and it took 3 days to post. Used Fax#661-753-0180

 

That's the same number I have used since we began to FAX instead of using email. Maybe someone will post a newer number.

[WatchHill]

On Monday, the 8th, I faxed a copy of the brokerage statement to Princess, and used the "old" number. The following day, my TA sent me an email updating the OBC's posted for the cruise. Apparently whenever there's any change, our TA receives notice and being contentious, copied it to me.

 

Darcy

[Astro Flyer]

I faxed it in last week and it took 3 days to post. Used Fax#661-753-0180

That's the same number on the application form & the one I've used.

 

http://boards.cruisecritic.com/attachment.php?attachmentid=388078&d=1466095327

 

OP...have you called the Princess section who processes our SOBC requests?

 

800 872 6779 ext. 30317

[Bemidji Ty]

Called yesterday as our OBC had not been credited. Usually takes a couple of hours to a couple of days. I was given 661-753-0182 as an alternate number. I haven't tried it yet.

 

Smooth sailing.

[louden]

I cannot thank everyone enough for being so kind. Will definitely try again tomorrow to resolve this.

 

Louden

[Astro Flyer]

I cannot thank everyone enough for being so kind. Will definitely try again tomorrow to resolve this.

 

Louden

 

Hopefully you'll be successful tomorrow & if you call that contact number they'll probably process your request while you're on hold which they did for me the one time my SOBC wasn't issued within a week. While on hold they could request you to fax the request again so if you're like me and use a house line to fax then I would suggest calling them from a cell phone.

 

They'll ask for the phone number you faxed from and also the date and time would be helpful for them to locate your fax. Apparently their fax "machine" is not one that we would normally think about that would produce a paper copy of a fax. Instead I've read that it's received on a computer as a digital copy of our faxes.

Edited August 14, 2016 by Astro Flyer

[wendyp247]

I faxed the request one evening this week and my credit was posted the next day, This was my first time requesting the OBC .

[XBGuy]

I always send mine in via post office. It is one day postal sevice from my home town to Princess' Santa Clarita facilty.

 

I mailed my latest request last Monday and it was posted to my account on Friday. That's actually the longest it's ever taken for me. (No big deal since my cruise isn't until October.) Maybe they are busier than normal, this month, or, maybe, they have staff on vacation.

[jnc411]

I snail mailed mine last week took about 4-5 days, including weekend

Cori

[Sea Day Cruiser]

Called yesterday as our OBC had not been credited. Usually takes a couple of hours to a couple of days. I was given 661-753-0182 as an alternate number. I haven't tried it yet.

 

 

 

Smooth sailing.

 

 

This is the number I used on Thursday. It was my second attempt to fax the information. I called Princess and was told this is the correct number, however, my credit still has not shown up on the cruise Personalizer. I plan to call again tomorrow.

[easyboy]

I snail mailed mine last week took about 4-5 days, including weekend

Cori

not bad for a snail mail.

[Lucky TGO]

That's the same number I have used since we began to FAX instead of using email. Maybe someone will post a newer number.

 

I don't think there is one.

Tony

[GOODIES]

I received some e-mail Friday that I sent them the wrong info

I did call and spoke with someone there, she stated they were having fax issues.

[Grego]

I snail mailed mine last week took about 4-5 days, including weekend

Cori

 

Same method we have used for the last 3 years with similar results to yours.

[louden]

Called yesterday as our OBC had not been credited. Usually takes a couple of hours to a couple of days. I was given 661-753-0182 as an alternate number. I haven't tried it yet.

 

Smooth sailing.

 

Just got off the phone with a lovely rep at Princess named Kim. Used the above number and on the second try the fax was received. She applied the the SOBC while we were still on the phone. Our sincere appreciation to to AstroFlyer and the above poster for all the helpful suggestions and support. Kim did mention they have been having some issues with the "0180" number.

 

Cheers Louden

[Astro Flyer]

Just got off the phone with a lovely rep at Princess named Kim. Used the above number and on the second try the fax was received. She applied the the SOBC while we were still on the phone. Our sincere appreciation to to AstroFlyer and the above poster for all the helpful suggestions and support. Kim did mention they have been having some issues with the "0180" number.

 

 

 

Cheers Louden

 

That's great they were able to process your request while on the phone with them...did they recommend using the "0182" number until the other line is fixed?

 

The booking support staff have always been helpful including providing me with an updated application form each year which I share on CC. They created the form to have a document containing the procedure & to fill in the blanks. That ensures a complete application without having to email passengers who submit incomplete applications which slows down the process for everyone.

[louden]

That's great they were able to process your request while on the phone with them...did they recommend using the "0182" number until the other line is fixed?

 

The booking support staff have always been helpful including providing me with an updated application form each year which I share on CC. They created the form to have a document containing the procedure & to fill in the blanks. That ensures a complete application without having to email passengers who submit incomplete applications which slows down the process for everyone.

Hi Again;

 

That was the impression she left us with, to use the "0182" number.

 

Louden,

[getaway101]

We are on a b2b and so as not to confuse the issue I faxed the info on the 1st cruise 1st. It took 2 days and was in my account. I then faxed the 2nd leg and it took less than 24 hours.