gourmetjan Posted August 26, 2016 #1 Share Posted August 26, 2016 Just heard from Holland America that there are bad delays on boarding in Vancouver. They suggest arriving before 12 or after 2. Has anybody heard of this or experienced this. Departing Sunday. Link to comment Share on other sites More sharing options...
CruiserBruce Posted August 26, 2016 #2 Share Posted August 26, 2016 Yes, it has been reported on the Princess board as well. Link to comment Share on other sites More sharing options...
Kamloops50 Posted August 26, 2016 #3 Share Posted August 26, 2016 (edited) Our HAL cruise on Aug 7 had the same info . We arrived at 9:30am and were boarding at 11AM . We waited about 30 minutes (10:30 to 11:00) to start boarding. People who arrived after 12:00 had a long wait to board. We had three ships in port at the same time. With Global Entry or Nexus boarding went faster . Had no wait in security . The longest wait was check-in and waiting to board . CBP was fairly quick unless you had to talk with an CBP agent . Edited August 26, 2016 by Kamloops50 Link to comment Share on other sites More sharing options...
frostyeric Posted August 26, 2016 #4 Share Posted August 26, 2016 To take advantage of the Global Entry benefit in Vancouver, do we need to bring our actual Global Entry cards or do we need to provide our known traveler ID # in advance to HAL like we would with an airline? We board Sept 4! Link to comment Share on other sites More sharing options...
Kamloops50 Posted August 26, 2016 #5 Share Posted August 26, 2016 To take advantage of the Global Entry benefit in Vancouver, do we need to bring our actual Global Entry cards or do we need to provide our known traveler ID # in advance to HAL like we would with an airline? We board Sept 4! Youi'll need to bring your card . The Canadian Nexus is actually linked to our passports . The nexus is only required at the airport or land crossings. Link to comment Share on other sites More sharing options...
david,Mississauga Posted August 26, 2016 #6 Share Posted August 26, 2016 The Port of Vancouver is showing only two ships Sunday. http://www.portvancouver.com/wp-content/uploads/2016/05/Cruise-Schedule-2016-April-27-F.pdf Last year there were three ships at Canada Place on the day we departed. The day before I had a chat with a port authority employee who recommended we arrive at 10:00 and start the procedures. We did so and were processed by security and by the US authorities fairly quickly, then we waited comfortably until HAL check-in opened shortly before 11:00. After a short wait we boarded at 11:30. Link to comment Share on other sites More sharing options...
Kamloops50 Posted August 26, 2016 #7 Share Posted August 26, 2016 The Port of Vancouver is showing only two ships Sunday. http://www.portvancouver.com/wp-content/uploads/2016/05/Cruise-Schedule-2016-April-27-F.pdf Last year there were three ships at Canada Place on the day we departed. The day before I had a chat with a port authority employee who recommended we arrive at 10:00 and start the procedures. We did so and were processed by security and by the US authorities fairly quickly, then we waited comfortably until HAL check-in opened shortly before 11:00. After a short wait we boarded at 11:30. This year HAL does check in before you do security and US customs. Link to comment Share on other sites More sharing options...
SilvertoGold Posted August 26, 2016 #8 Share Posted August 26, 2016 This year HAL does check in before you do security and US customs. That is interesting! Having sailed out of Canada Place on HAL many times, I can't quite picture how the set would now work. Could you give me an idea of how the physical set-up is? Obviously the check-in is not last, out by the walk way to the ship. Thanks for the heads-up! Link to comment Share on other sites More sharing options...
Rare Copper10-8 Posted August 26, 2016 #9 Share Posted August 26, 2016 Whoa; before you know it Vancouver is gonna turn into San Diego ;) Link to comment Share on other sites More sharing options...
SilvertoGold Posted August 26, 2016 #10 Share Posted August 26, 2016 Whoa; before you know it Vancouver is gonna turn into San Diego ;) Oh NO!!! Link to comment Share on other sites More sharing options...
Kamloops50 Posted August 26, 2016 #11 Share Posted August 26, 2016 That is interesting! Having sailed out of Canada Place on HAL many times, I can't quite picture how the set would now work. Could you give me an idea of how the physical set-up is? Obviously the check-in is not last, out by the walk way to the ship. Thanks for the heads-up! The check-ins have been moved to the second floor . Access is via elevator or escalator. After check-in you proceed to security that hasn't moved and then directly to US CBP. Link to comment Share on other sites More sharing options...
SilvertoGold Posted August 26, 2016 #12 Share Posted August 26, 2016 The check-ins have been moved to the second floor . Access is via elevator or escalator. After check-in you proceed to security that hasn't moved and then directly to US CBP. Thanks! If walking in off the street, do you still go down the ramp to where the tour buses line up? Not sure where the elevators/escalators would be found down there. Link to comment Share on other sites More sharing options...
Kamloops50 Posted August 26, 2016 #13 Share Posted August 26, 2016 Thanks! If walking in off the street, do you still go down the ramp to where the tour buses line up? Not sure where the elevators/escalators would be found down there. You still go down the ramp to drop off luggage . I ca;; that the first floor . Security and US Customs on this floor . On checkin HAL gives each person a large colored card they give to security . Link to comment Share on other sites More sharing options...
Lizzie68 Posted August 26, 2016 #14 Share Posted August 26, 2016 Thanks! If walking in off the street, do you still go down the ramp to where the tour buses line up? Not sure where the elevators/escalators would be found down there. You can go in through the street level entry to where elevators/escalators to the Pan Pacific are, and take the cruise ship terminal elevator, to your right before the washrooms. That will take you right down to where the buses line up and save you having to use the ramp and haul your luggage around to the drop-off area. Link to comment Share on other sites More sharing options...
igraf Posted August 26, 2016 #15 Share Posted August 26, 2016 This is true at just about any port. Come early or come late. "Nooners" will stand in the longest lines. igraf Our HAL cruise on Aug 7 had the same info . We arrived at 9:30am and were boarding at 11AM . We waited about 30 minutes (10:30 to 11:00) to start boarding. People who arrived after 12:00 had a long wait to board. We had three ships in port at the same time. With Global Entry or Nexus boarding went faster . Had no wait in security . The longest wait was check-in and waiting to board . CBP was fairly quick unless you had to talk with an CBP agent . Link to comment Share on other sites More sharing options...
VennDiagram Posted August 26, 2016 #16 Share Posted August 26, 2016 The check-ins have been moved to the second floor . Access is via elevator or escalator. After check-in you proceed to security that hasn't moved and then directly to US CBP. Thanks! If walking in off the street, do you still go down the ramp to where the tour buses line up? Not sure where the elevators/escalators would be found down there. Where are the escalators on that level? I can't remember seeing them. I am having a lot of difficulty visualizing this. It sure doesn't sound like an improvement! Link to comment Share on other sites More sharing options...
Sopwith Posted August 27, 2016 #17 Share Posted August 27, 2016 Where are the escalators on that level? I can't remember seeing them. I am having a lot of difficulty visualizing this. It sure doesn't sound like an improvement! There are no escalators from the street level down to the cruise terminal level - only elevators. On the street level you will see escalators near the elevators, but they only go up to the hotel. Link to comment Share on other sites More sharing options...
VennDiagram Posted August 27, 2016 #18 Share Posted August 27, 2016 There are no escalators from the street level down to the cruise terminal level - only elevators. On the street level you will see escalators near the elevators, but they only go up to the hotel. Thank you. I got "escalators" from kamloops50's post. Then I really don't see this as an improvement :eek: So where is the check-in? Again referring to kamloops 50's post, is this how it goes? tour bus level to drop off checked bags elevator to 2nd floor check-in on 2nd floor then back down to the tour bus level to do the security and border protection stuff Am I envisioning this correctly? :eek: I hope I'm just confused :) Link to comment Share on other sites More sharing options...
Kamloops50 Posted August 27, 2016 #19 Share Posted August 27, 2016 Yes that is correct Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
SilvertoGold Posted August 27, 2016 #20 Share Posted August 27, 2016 You still go down the ramp to drop off luggage . I ca;; that the first floor . Security and US Customs on this floor . On checkin HAL gives each person a large colored card they give to security . Got it, thanks very much. I am wondering the whys and wherefores of this change. Link to comment Share on other sites More sharing options...
Kamloops50 Posted August 27, 2016 #21 Share Posted August 27, 2016 Cruise lines aren't supposed to let people register without the proper visas. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
SilvertoGold Posted August 27, 2016 #22 Share Posted August 27, 2016 (edited) You can go in through the street level entry to where elevators/escalators to the Pan Pacific are, and take the cruise ship terminal elevator, to your right before the washrooms. That will take you right down to where the buses line up and save you having to use the ramp and haul your luggage around to the drop-off area. Yes, did that once, found it easier and faster to go down the ramp. Thanks for the reminder, though. Who knows what will work better now. Still can't visualize where you go up the elevator/escalator to "check-in" after dropping off your luggage (which is in the same place as before -- past the buses???). Edited August 27, 2016 by SilvertoGold Link to comment Share on other sites More sharing options...
Kamloops50 Posted August 27, 2016 #23 Share Posted August 27, 2016 There are plenty of people to point to where to go. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Aegis1984 Posted August 27, 2016 #24 Share Posted August 27, 2016 I'll be doing this in a little over 14 hours; thankfully no delay-emails from HAL. If I find the time to come on, I'll let everyone know the process. Link to comment Share on other sites More sharing options...
DAllenTCY Posted August 27, 2016 #25 Share Posted August 27, 2016 (edited) If San Diego is the problem, then why has the "Disney Wonder" (2,600 cap) scheduled 15 cruises from that pier in 2017? Staggered check in times are helping to avoid long lines and frustrated passengers. Here is the latest from Carnival.....soon to be implemented by HAL..... I hope....as Disney and RCCL have done successfully here. https://help.carnival.com/app/answers/detail/a_id/3180 David Edited August 27, 2016 by DAllenTCY Link to comment Share on other sites More sharing options...
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