Butler service

[123veranda]

Was just on RC with their new star class butler service sand would like to something compatible on celebrity with their butler service. Has anybody done this? What ships have it and what are the xtra perks? Thanks

 

 

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[dkjretired]

Was just on RC with their new star class butler service sand would like to something compatible on celebrity with their butler service. Has anybody done this? What ships have it and what are the xtra perks? Thanks

 

 

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Can't comment on RC but every suite on Celebrity on every ship has always had Butler service.

[123veranda]

Sounds like worth looking into. What class suite? Do you know the extra perks are? Thsnks

 

 

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[hrhdhd]

http://www.celebritycruises.com/htmlpage/celebrity-suite-class

[123veranda]

Thank you hrhdhd. Will have to look into

 

 

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[easyboy]

http://www.celebritycruises.com/htmlpage/celebrity-suite-class

Thanks for the link.

[Momma Rene]

The in suite cappacino sounds heavenly. Has anyone ever ordered it? Does it appear in "to go" cups or in their lovely cups that Al Bacio usually has?

[cle-guy]

The in suite cappacino sounds heavenly. Has anyone ever ordered it? Does it appear in "to go" cups or in their lovely cups that Al Bacio usually has?

 

Butlers have machines in their butler pantries to make the espressos and cappuccinos and coffee and juices. I always ask mine to bring in a ceramic mug if possible and they do. I've noticed Al Bacio can be militant about not letting their mugs leave.

 

When in a suite with a separate bedroom (Celebrity suites and up). I tell my butler to deliver breakfast at some time even if I am sleeping, and leave, and ask that the espresso drink be delivered in a paper cup as it keeps warm longer, and also leave an empty ceramic coffee cup.

 

A unique thing with Celebrity is ALL suite get the same Butler services, they are not watered down for the SkySUites (aka Junior suites as other lines would call them).

[DiamondSuiteCruiser]

Was just on RC with their new star class butler service sand would like to something compatible on celebrity with their butler service. Has anybody done this? What ships have it and what are the xtra perks? Thanks

 

 

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My opinion the Star class genies were better. The butlers won't sit down with you and explain what he does. He will make dinner reservations for you, but he will not show you a seating chart from the theater, and let you chose your seats for each show, and reserve those seats for you each night, but on chic nights they will meet you in the theater and escort you to the suite seating area (not the best seats). If staying in a royal suite or penthouse suite you get two bottles of alcohol unlike star class, but you do get beer, soda, waters stocked daily in your room. You get a premium drink package and unlimited specialty dinning (RS & PH only), you do not get unlimited free movies in your suite like the star class, nor a cocktail carting in the afternoon to make you special martinis in your suite. They do not check in on you in the specialty dinning to make sure everything is perfect. We have been escorted on the ship and given a rose, but our suite was never ready when we board like star class that was amazing to be able to go to your room right away andun pack. Oh and they do now bring your luggage onboard. You still have to put your luggage out the last night like everyone else, where star classyou keep your luggage and put it out an hour before you get off the ship and hold it in a special area. The butler will not escort you off the ship to your luggage and to customs. But all that said, you get almost the same service in all suites which you do not get anything but the concierge if you are in a grand suite or above on Royal Caribbean.

[mkbruce]

I have done both RCL Star Class and Celebrity Suites.

 

Star Class does have some nice features, particularly with embarkation and disembarkation as described above. The Genie will also help you plan onboard activities, but the benefit of this is up to the individual and is nothing the shoreside or Michaels Club concierges can't do.

 

 

Where Celebrity excels is the personal service of the Butler. They are there to serve you and are at your beck and call, whereas the Genies are mostly a single point of contact between the guest and the service staff. I was very underwhelmed with our Genie. We didn't see him much once boarded and done with the initial meeting. When we did want to contact him we had trouble doing so.

 

 

In my opinion, Celebrity wins hands down. If Celebrity picked up the embarkation and disembarkation process from Star Class, they would have the perfect cruise travel experience.

[DiamondSuiteCruiser]

I have done both RCL Star Class and Celebrity Suites.

 

Star Class does have some nice features, particularly with embarkation and disembarkation as described above. The Genie will also help you plan onboard activities, but the benefit of this is up to the individual and is nothing the shoreside or Michaels Club concierges can't do.

 

 

Where Celebrity excels is the personal service of the Butler. They are there to serve you and are at your beck and call, whereas the Genies are mostly a single point of contact between the guest and the service staff. I was very underwhelmed with our Genie. We didn't see him much once boarded and done with the initial meeting. When we did want to contact him we had trouble doing so.

 

 

In my opinion, Celebrity wins hands down. If Celebrity picked up the embarkation and disembarkation process from Star Class, they would have the perfect cruise travel experience.

 

Wow, what ship and who was your genie? We sailed the Oasis and had Israel, he was fantastic! He use to be the suite lounge concierge before being promoted, he catered to us and even bought my DH a retirement gift, a bottle of Crown, a happy retirement mug, and a book on how to enjoy your retirement. So thoughtful!! Also he didn't just reserve our seats at all shows, he had a sign on them with our names and room numbers and waited until we showed up. The best experience we've had in over 25 cruises, and we thought we out grew RCCL. Sorry your Genie wasn't as good!

[mkbruce]

Wow, what ship and who was your genie? We sailed the Oasis and had Israel, he was fantastic! He use to be the suite lounge concierge before being promoted, he catered to us and even bought my DH a retirement gift, a bottle of Crown, a happy retirement mug, and a book on how to enjoy your retirement. So thoughtful!! Also he didn't just reserve our seats at all shows, he had a sign on them with our names and room numbers and waited until we showed up. The best experience we've had in over 25 cruises, and we thought we out grew RCCL. Sorry your Genie wasn't as good!

 

The ship was also the Oasis and our Genie was Israel.....

 

We had many miscommunications, undelivered promises, and general letdowns. We suspect that one of his other guests were very demanding. It was also the second week of the Star Class program and there were obviously some things not entirely ironed out.

 

Our experience on the the Oasis led us to the conclusion that it was not a good fit for us. Hence were boarding the Equinox next week.