Anyone purchase onboard credits through My NCL?

[Welovecruising!]

I have tried two times now to purchase onboard credits through My NCL. It shows that they went through and then nothing else happens. I called twice and they say they have no record of me making the purchase. Anyone else experience this issue? Does it take a while to process? They told me over the phone it was instantaneous.

[ncklhaus]

I purchased OBC for my upcoming cruise and it showed immediately. Was your credit card charged? How much were you trying to buy? There is a $1000 limit per reservation.

[esm54687]

Have had that issue when I wanted to prepay DSC and then when I bought a case of water.... the NCL rep indicated the website does not process things from time to time.... I also received the screen confirmation but never an email so I knew it wasn't processed.

 

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[beerman2]

I have tried two times now to purchase onboard credits through My NCL. It shows that they went through and then nothing else happens. I called twice and they say they have no record of me making the purchase. Anyone else experience this issue? Does it take a while to process? They told me over the phone it was instantaneous.

 

Just call and tell the NCL rep. you want to purchase OBC. Ask for email confirmation , which usually you get before you get off phone.

 

NCL web is lacking when it comes to making payments, etc. I tried making payments on my NCL once, then reverted back to "old fashioned way" talking to a real person. Surprise, surprise it worked. LOL

[sharona211]

Are there any benefits to purchasing OBC in advance? A discount or something?

[vince_g]

Are there any benefits to purchasing OBC in advance? A discount or something?

 

A purchase of $1,000 using NCL MasterCard would be worth an extra $30 cash back (on redemptions of 25,000 or more points). Also you could walk off the ship with no balance or even a credit balance. No real benefit other than that.

[Cruiser Who Knows Nothing]

Are there any benefits to purchasing OBC in advance? A discount or something?

 

 

Not really. Just a way to not have a bill when you're done with your trip.

 

 

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[rocklinmom]

And with the NCL cc you would earn triple points on that 1K, so another 3K points. Might be enough to earn even more OBC to use on your cruise.

[khaide612]

I have tried two times now to purchase onboard credits through My NCL. It shows that they went through and then nothing else happens. I called twice and they say they have no record of me making the purchase. Anyone else experience this issue? Does it take a while to process? They told me over the phone it was instantaneous.

 

You called twice? Why not just do the transaction over the phone?

[khaide612]

Are there any benefits to purchasing OBC in advance? A discount or something?

 

It can be advantageous for those from other countries with the exchange rates. I buy OBC for my parents as gifts for holidays/birthdays as they cruise a lot.

[LrgPizza]

I generally just buy a gift card that I apply to my account once I'm on the ship. I've never messed with the pre-purchased OBC.

[MotherofTrips]

If you purchase OBC and you don't use it all do you get it back at the end of the cruise?

 

 

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[vince_g]

If you purchase OBC and you don't use it all do you get it back at the end of the cruise?

 

 

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Yes, purchased OBC is totally refundable. You can go to OBC desk on debarkation morning, or just wait for a check.

[Quilting_Cruiser]

OP, yes, I've had that issue before. About 50% of the time if I attempt to purchase OBC prior to my cruise, the website fails. Sometimes it shows on the shopping cart icon that it's added to my cart, but when I visit the cart there's nothing there, and then I'll add it again and I may end up with double what I wanted and then when I try to remove half of it, I get an error message. It's a whole ball of fun. :rolleyes: Other times, it's worked without a hitch. They really need better tech folks. Sigh.

[MotherofTrips]

Can you use OBC in casino? If so is there a fee? I thought I read that somewhere.

 

 

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[MotherofTrips]

Can you use OBC in casino? If so is there a fee? I thought I read that somewhere.

 

 

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[abbyar]

I'm curious about that too. Have $400 in OBC for an upcoming cruise.

[JustAllie]

I pre-purchased some OBC for a Breakaway cruise I went on back in May so that I could take advantage of an American Express Offers deal from Norwegian. It worked out well -- as it turns out, I bought some CruiseNext coupons on board and had no trouble using up my OBC.

[gma_pat]

Can you use OBC in casino? If so is there a fee? I thought I read that somewhere.

 

 

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You can use it in the casino - it is a 3% fee

[gma_pat]

If you purchase OBC and you don't use it all do you get it back at the end of the cruise?

 

 

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They now only provide a refund via a check mailed to your home (at least that is what they told us on the BA). Ours took about 10 weeks to receive.

[Bowmanvilletravel]

We were on a cruise in the spring and I bought a number of things including on board credit in advance. On any transaction where I made two purchases on one transaction, the second one didn't go through. We didn't realize this till we got on the ship and it caused tons of problems.