newfiegirl4 Posted December 7, 2016 #1 Share Posted December 7, 2016 Made a few purchases about 3 weeks before cruise to have during and after sail away! I'm from Canada so figured it might be a good idea as it was in Canadian prices. Only thing in cabin was freekin water!!! Made several calls and asked room Stewart about it and never got anything until the next day! Absolutely ridiculous! In one call I told them I wanted what I ordered and paid for and did not want to drink water on our balcony at sail away.....she told me its policy that only 3 items can be delivered at a time! So don't understand how 2 buckets of beer was not on ice!! In no way it says anything when ordering about that! Still only had water....so where were the other 2??? Since when do Princess get to dictate what you drink in your cabin??? Poor customer service! Didn't spoil the cruise but did not like how we, as adults were treated! Link to comment Share on other sites More sharing options...
jelayne Posted December 7, 2016 #2 Share Posted December 7, 2016 I think you posted on the wrong forum- this is the Celebrity forum. Since your issue is with Princess I believe you meant this for that forum. Link to comment Share on other sites More sharing options...
newfiegirl4 Posted December 7, 2016 Author #3 Share Posted December 7, 2016 I think you posted on the wrong forum- this is the Celebrity forum. Since your issue is with Princess I believe you meant this for that forum. Omg! Thank you. Only just realized it....lol. Thanks again! Link to comment Share on other sites More sharing options...
skynight Posted December 7, 2016 #4 Share Posted December 7, 2016 I think you posted on the wrong forum- this is the Celebrity forum. Since your issue is with Princess I believe you meant this for that forum. ??????? This is the Princess Cruises Forum and the OP indicated they were on a Princess ship. Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted December 7, 2016 #5 Share Posted December 7, 2016 ??????? This is the Princess Cruises Forum and the OP indicated they were on a Princess ship. The thread was moved to the correct forum by moderators. Link to comment Share on other sites More sharing options...
PensFan1028 Posted December 7, 2016 #6 Share Posted December 7, 2016 We pre-ordered two cases of water and two bottles of vodka on our last Regal cruise... Only the water was waiting for us in the room. If i remember correctly we had a voucher for the bottles and had to call room service (or our room steward?) to get them. Link to comment Share on other sites More sharing options...
Doug R. Posted December 7, 2016 #7 Share Posted December 7, 2016 We pre-ordered two cases of water and two bottles of vodka on our last Regal cruise... Only the water was waiting for us in the room. If i remember correctly we had a voucher for the bottles and had to call room service (or our room steward?) to get them. That is my experience as well. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted December 7, 2016 #8 Share Posted December 7, 2016 Made a few purchases about 3 weeks before cruise to have during and after sail away! I'm from Canada so figured it might be a good idea as it was in Canadian prices. Only thing in cabin was freekin water!!! Made several calls and asked room Stewart about it and never got anything until the next day! Absolutely ridiculous! In one call I told them I wanted what I ordered and paid for and did not want to drink water on our balcony at sail away.....she told me its policy that only 3 items can be delivered at a time! So don't understand how 2 buckets of beer was not on ice!! In no way it says anything when ordering about that! Still only had water....so where were the other 2??? Since when do Princess get to dictate what you drink in your cabin??? Poor customer service! Didn't spoil the cruise but did not like how we, as adults were treated! We have never had the actual liquor/beer waiting. It was always a voucher and you call room service and give them the voucher when its delivered. (bucket of beer).....How would they know when you would be in your cabin on embarkation day during a 4 plus hour boarding window and have the ice still there? Link to comment Share on other sites More sharing options...
bhopal21 Posted December 7, 2016 #9 Share Posted December 7, 2016 We have never had the actual liquor/beer waiting. It was always a voucher and you call room service and give them the voucher when its delivered.(bucket of beer).....How would they know when you would be in your cabin on embarkation day during a 4 plus hour boarding window and have the ice still there? The above has always been our experience as well. Mike:) Link to comment Share on other sites More sharing options...
Working 2 Cruise Posted December 8, 2016 #10 Share Posted December 8, 2016 Did you even bother to ask anyone? Prepaid gifts are always in the form of a voucher. It's very simple, call room service! Link to comment Share on other sites More sharing options...
newfiegirl4 Posted December 8, 2016 Author #11 Share Posted December 8, 2016 Did you even bother to ask anyone? Prepaid gifts are always in the form of a voucher. It's very simple, call room service! Bother? No, asked and asked... 3 times actually, before muster drill and after!! It took until noon the next day for anything to get delivered!! Nothing simple about it! They were ok to take our money when preordering but not to deliver without a hassle! We ended up going to lido to enjoy a beverage rather than enjoying the view from our balcony! Link to comment Share on other sites More sharing options...
ltcal94 Posted December 8, 2016 #12 Share Posted December 8, 2016 As the others have said, I have always had the vouchers waiting for my orders. I call room service and it is quickly delivered. The only thing I can remotely think that could affect this is the port / state regulations. What port did you sail from? Link to comment Share on other sites More sharing options...
dalibi Posted December 8, 2016 #13 Share Posted December 8, 2016 What is the current Princess price for a bucket of beer? Is it a better deal to preorder? Thanks. Link to comment Share on other sites More sharing options...
bhopal21 Posted December 8, 2016 #14 Share Posted December 8, 2016 As the others have said, I have always had the vouchers waiting for my orders. I call room service and it is quickly delivered. The only thing I can remotely think that could affect this is the port / state regulations. What port did you sail from? Also asking Stewart won't help as the vouchers are handled by Room Service. Mike;) Link to comment Share on other sites More sharing options...
Dudleydog73 Posted December 8, 2016 #15 Share Posted December 8, 2016 This policy is all about liability. They need to physically hand over the liquor to an adult 21 years or older. They cannot leave it in the cabin prior to your arrival as they would be opening themselves up to possible underage access. You should have had vouchers waiting for you in cabin that you call room service to exchange. It has always been an easy exchange the few times we did it. Link to comment Share on other sites More sharing options...
newfiegirl4 Posted December 8, 2016 Author #16 Share Posted December 8, 2016 As the others have said, I have always had the vouchers waiting for my orders. I call room service and it is quickly delivered. The only thing I can remotely think that could affect this is the port / state regulations. What port did you sail from? Port Everglades! Vouchers were in the room but would not deliver until the next day! Even after several attempts to kindly ask. Link to comment Share on other sites More sharing options...
ltcal94 Posted December 8, 2016 #17 Share Posted December 8, 2016 That sounds really strange . That is one of the first things i do as well as get some wine glasses. Usually if we don't have he beverage package I get 3-4 beer packages , rum and crown. I normally ask for the rum and crown and one of the buckets along with the glasses . The only delay is if it's close to muster still time , then they come shortly afterwards . Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
newfiegirl4 Posted December 8, 2016 Author #18 Share Posted December 8, 2016 (edited) This policy is all about liability. They need to physically hand over the liquor to an adult 21 years or older. They cannot leave it in the cabin prior to your arrival as they would be opening themselves up to possible underage access. You should have had vouchers waiting for you in cabin that you call room service to exchange. It has always been an easy exchange the few times we did it. Well, when ordering the only 2 people in our room were very mature adults...lol. They would have known how old we were when preordering. We did have them but wasn't as easy as it should have been. This was my first time sailing Princess. Itcal94, That sounds really strange . That is one of the first things i do as well as get some wine glasses. Usually if we don't have he beverage package I get 3-4 beer packages , rum and crown. I normally ask for the rum and crown and one of the buckets along with the glasses . The only delay is if it's close to muster still time , then they come shortly afterwards . I thought so to. I understand it's busy during sail away and muster drill. But it took to many times to ask! Edited December 8, 2016 by newfiegirl4 Link to comment Share on other sites More sharing options...
newfiegirl4 Posted December 8, 2016 Author #19 Share Posted December 8, 2016 What is the current Princess price for a bucket of beer? Is it a better deal to preorder? Thanks. I'm not sure, but we figured by preordering we could see that it was in Canadian dollars, and it would have been already paid for :D Link to comment Share on other sites More sharing options...
Papa Yoda Posted December 8, 2016 #20 Share Posted December 8, 2016 What I've found is that Room Service has a limited supply of "stuff" on hand and if they run out it can take several hours to retrieve more from "stores". I don't get the 3 things at a time story, sounds like a shore story to me. As all things Princess, inconsistency is normal. Link to comment Share on other sites More sharing options...
pablo222 Posted December 9, 2016 #21 Share Posted December 9, 2016 Did you even bother to ask anyone? That's rather condescending. Prepaid gifts are always in the form of a voucher. Except when they're not. Like bottled water, soda sticker, AIBP sticker, etc. Bottled water is in the cabin, and prepaid stickers are usually already on your cruise card when you check in. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted December 9, 2016 #22 Share Posted December 9, 2016 Also asking Stewart won't help as the vouchers are handled by Room Service. Mike;) Si. Link to comment Share on other sites More sharing options...
vividharp Posted December 9, 2016 #23 Share Posted December 9, 2016 That sounds really strange . That is one of the first things i do as well as get some wine glasses. Usually if we don't have he beverage package I get 3-4 beer packages , rum and crown. I normally ask for the rum and crown and one of the buckets along with the glasses . The only delay is if it's close to muster still time , then they come shortly afterwards . Sent from my iPhone using Forums I was on the same exact cruise as Newfie and they delivered ours AS we were walking out the door for muster drill. Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
vividharp Posted December 9, 2016 #24 Share Posted December 9, 2016 Are there certain room service attendants assigned per floor? Maybe she just had a bad one? Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
Pitt97 Posted December 9, 2016 #25 Share Posted December 9, 2016 I was unaware that I could have bottles of liquor in our room. Could someone explain how to pre-order a bottle? Link to comment Share on other sites More sharing options...
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