jr1946 Posted December 23, 2016 #1 Share Posted December 23, 2016 Having trouble using Chrome on the Royal website. I can access the page but can't see prices or print set sail pass on Chrome. Anyone else having this issue? Works fine with Microsoft edge. Link to comment Share on other sites More sharing options...
sft429 Posted December 23, 2016 #2 Share Posted December 23, 2016 This is the reason that I have 4 browsers installed. Seems like there are many sites that like some browsers more than others. Link to comment Share on other sites More sharing options...
rakes5 Posted December 24, 2016 #3 Share Posted December 24, 2016 I have found that when I have a problem in Chrome, opening an private window (new incognito window) - [ Press Ctrl + Shift + N (Windows, Linux, and Chrome OS) or ⌘ + Shift + N (Mac)] seems to let me access the page. Sometimes even that doesn't work, and I have to use a different browser, or delete cookies and temp files. Link to comment Share on other sites More sharing options...
kwazi07 Posted December 24, 2016 #4 Share Posted December 24, 2016 I use Chrome exclusively, and haven't had a problem like this. However, when I do have any problem with a website, I clear cookies for that site: Customize (three dots at top right of screen) Settings Show advanced settings (at bottom) Privacy--->Content settings... Cookies--->All cookies and site data... Use the search bar at the top right to search for "royal" and clear the cookies needed Link to comment Share on other sites More sharing options...
Alter Ego Posted December 24, 2016 #5 Share Posted December 24, 2016 This isn't necessarily related to the OP, but there is definitely something strange about Royal's and Celebrity's sites. I have one laptop that I move between two offices and my home. One server refuses to connect me on either site - I get that vacation webpage. Some computer, without clearing my cookies, allows me on there with a different server. Using Chrome all times, but it's the same result with IE. Checked Carnival, NCL - can log on. So, I'm thinking there's something in the coding on the Royal websites that the one server just doesn't like - I'm not a tech person, but it is curious particularly as others have such issues with the site. Link to comment Share on other sites More sharing options...
Desert Cruizers Posted December 24, 2016 #6 Share Posted December 24, 2016 (edited) I have been using chrome all this week and no problems. I was also Able to access the site with my I pad but not with my computer which uses IE. The Royal site is the only one I am having issues with. Edited December 24, 2016 by Desert Cruizers Link to comment Share on other sites More sharing options...
easyboy Posted December 24, 2016 #7 Share Posted December 24, 2016 Maybe you can try clearing your cache. Otherwise, check on other browsers. Link to comment Share on other sites More sharing options...
CRUISEFAN0001 Posted December 24, 2016 #8 Share Posted December 24, 2016 There is indeed a problem using Chrome (sometimes) on the Royal Caribbean website. I had a long discussion and confirmation from their tech folks, who stated it is a known problem and being worked on. In the meantime, use MS Edge or Internet Explorer, and you'll find things work OK with those browsers at this time. Link to comment Share on other sites More sharing options...
agentcorona Posted December 24, 2016 #9 Share Posted December 24, 2016 I was having problems with Chrome and Mozilla. Uninstalled both and am back to Microsift Edge. Works just fine. For the longest time I thought my AdBlocker Plus was the issue, but no...it was the web browsers. Link to comment Share on other sites More sharing options...
Rare island lady Posted December 24, 2016 #10 Share Posted December 24, 2016 There is another related thread about this also. I am another Chrome user, that has been having problems for weeks with RCI website. Could access most of it, but could not book or check pricing. Took me to a blank page. :mad: I cleared cookies...no luck. Finally had to use Explorer to access, but PIA and slower. :( Then I went in and not only cleared cookies, but also cache, clicking on "from the beginning". That finally cleared it up and I am back to be able to use all parts of RCI website on Chrome. Though I did have to go back in and reinstall many of my user names on various sites I use. Link to comment Share on other sites More sharing options...
CRUISEFAN0001 Posted December 24, 2016 #11 Share Posted December 24, 2016 I was having problems with Chrome and Mozilla. Uninstalled both and am back to Microsift Edge. Works just fine. For the longest time I thought my AdBlocker Plus was the issue, but no...it was the web browsers. Yup...and that is just what the tech folks at RCI indicated. Internet Explorer also works. One common place Chrome blows up right now is within the Online Checkin process. Link to comment Share on other sites More sharing options...
ILCTCRUISER Posted December 24, 2016 #12 Share Posted December 24, 2016 I have found that when I have a problem in Chrome, opening an private window (new incognito window) - [ Press Ctrl + Shift + N (Windows, Linux, and Chrome OS) or ⌘ + Shift + N (Mac)] seems to let me access the page.Sometimes even that doesn't work, and I have to use a different browser, or delete cookies and temp files. Thank you! I haven't been able to open the RCCL website from my Chromebook for the last 5-6 weeks, but this did it. Link to comment Share on other sites More sharing options...
dixieva Posted December 24, 2016 #13 Share Posted December 24, 2016 I use Internet Explorer and have not been able to get into the booking site since they changed the format. Any suggestions? I have cleared all cookies and that didn't help. Link to comment Share on other sites More sharing options...
Clarea Posted December 24, 2016 #14 Share Posted December 24, 2016 I use Internet Explorer and have not been able to get into the booking site since they changed the format. Any suggestions? I have cleared all cookies and that didn't help. Try Firefox. Link to comment Share on other sites More sharing options...
RCcruisinfamily Posted December 25, 2016 #15 Share Posted December 25, 2016 I was trying to book and look on Safari today. Down, but Chrome is up. Link to comment Share on other sites More sharing options...
DisneyDatknee Posted December 25, 2016 #16 Share Posted December 25, 2016 Go into incognito mode or just reset your cookies. It's annoying but I love chrome! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
sg1phileshipper Posted December 25, 2016 #17 Share Posted December 25, 2016 (edited) Glad I'm not the only one. I thought it was my ipad. But here chrome works fine and safari doesn't. RC IT at work??? Nah, that's impossible..... [emoji4][emoji849] Cindy Edited December 25, 2016 by sg1phileshipper Link to comment Share on other sites More sharing options...
zebra36 Posted December 25, 2016 #18 Share Posted December 25, 2016 I have found that when I have a problem in Chrome, opening an private window (new incognito window) - [ Press Ctrl + Shift + N (Windows, Linux, and Chrome OS) or ⌘ + Shift + N (Mac)] seems to let me access the page.Sometimes even that doesn't work, and I have to use a different browser, or delete cookies and temp files. Thanks for the tip. this is working for now. Link to comment Share on other sites More sharing options...
SeaTheWaves Posted December 28, 2016 #19 Share Posted December 28, 2016 I couldn't print Set Sail Pass using Chrome. Royal rep said their site isn't working well on Chrome. He suggested trying another browser like Firefox Link to comment Share on other sites More sharing options...
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