eldrima Posted September 15, 2017 #1 Share Posted September 15, 2017 Ever since the itin got switched from Eastern to Western for my 9/23 Escape sailing (change appeared yesterday on the site), I get the a 500 - Internal Server Error page ("Uh-Oh...looks like our site needed to take a vacation") when I try to click on the Vacation Summary. Also the only excursions that are showing available are the 4 out of S. Florida. Anyone else having these issues on a cruise that got changed? Link to comment Share on other sites More sharing options...
roger001 Posted September 15, 2017 #2 Share Posted September 15, 2017 I'm guessing that with NCL Miami having been closed for Irma, they are a bit behind getting everything caught up. And, they will have to post new routes on some of the cruises. Link to comment Share on other sites More sharing options...
Rare POA1 Posted September 15, 2017 #3 Share Posted September 15, 2017 Same for the October 7th sailing. HTTP response code 500 is a generic "broken server" error, usually from a configuration problem. Link to comment Share on other sites More sharing options...
SosaCruising Posted September 15, 2017 #4 Share Posted September 15, 2017 We don't sail until Dec 30th and it's working fine for me. So must be related to a web issue for the cruises with changed itineraries. Link to comment Share on other sites More sharing options...
casofilia Posted September 15, 2017 #5 Share Posted September 15, 2017 Working for me on a Pacific cruise so I bet it is due to overwork sorting out all the necessary changes required in the Caribbean and Atlantic. Link to comment Share on other sites More sharing options...
gandalfcat Posted September 15, 2017 #6 Share Posted September 15, 2017 Our 11-17 sailing is fine. I'm sure they're working on the earliest itineraries first. I'm expecting changes since we most likely won't be stopping at St. Thomas and St. Maarten. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Chuckabobo Posted September 15, 2017 #7 Share Posted September 15, 2017 Not working for me either, for Sep 23 Escape cruise. Booked through Costco Anyone else having same issue that booked directly with Norwegian? Link to comment Share on other sites More sharing options...
newmexicoNita Posted September 15, 2017 #8 Share Posted September 15, 2017 Ever since the itin got switched from Eastern to Western for my 9/23 Escape sailing (change appeared yesterday on the site), I get the a 500 - Internal Server Error page ("Uh-Oh...looks like our site needed to take a vacation") when I try to click on the Vacation Summary. Also the only excursions that are showing available are the 4 out of S. Florida. Anyone else having these issues on a cruise that got changed? I am guessing they are working on all the changes they need to make. For those not cruising for several months it is a different. I just got into mine yesterday with no problems. Link to comment Share on other sites More sharing options...
zqvol Posted September 16, 2017 #9 Share Posted September 16, 2017 Clear your cache and cookies. The issue is likely on the user's end not NCL's. Link to comment Share on other sites More sharing options...
Jolie Posted September 16, 2017 #10 Share Posted September 16, 2017 Cleared cache and cookies and its not working on our two iPhones, iPad or laptop here for our October sailing. Link to comment Share on other sites More sharing options...
Kymgfan717 Posted September 16, 2017 #11 Share Posted September 16, 2017 Having the same issue for the 10/7 cruise. It was working fine the other day. I received the email on the change to the itinerary and logged in and it showed western and all the new info. Must be something on their side Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare POA1 Posted September 16, 2017 #12 Share Posted September 16, 2017 Clear your cache and cookies. The issue is likely on the user's end not NCL's. It's an HTTP code 500 error. That's on the server. Your browser won't throw a 500. As an actual systems engineer with decades of experience, I can assure you that you are wrong. (418, really) https://en.m.wikipedia.org/wiki/List_of_HTTP_status_codes?wprov=sfla1 Link to comment Share on other sites More sharing options...
Still Dreaming Posted September 16, 2017 #13 Share Posted September 16, 2017 I have the same thing but realize they have to contact all the vendors to get excursions lined up. Just be patient. Link to comment Share on other sites More sharing options...
whattodo Posted September 16, 2017 #14 Share Posted September 16, 2017 I have same issue with 500 Internal Server Error since yesterday, our cruise is end of October. Called NCL early this morning. Rep said 'it's working now'. I checked after I hung up, still same error message. It's been like that all day. Link to comment Share on other sites More sharing options...
Jolie Posted September 16, 2017 #15 Share Posted September 16, 2017 "Still Dreaming" is correct! I just got off the phone with NCL and they said they are trying to confirm with shore excursion vendors that they can accommodate another ship load of passengers and then at that time, they will open the entire site on My NCL. He said the error was on their part until they update everything for our 10/28 cruise! Link to comment Share on other sites More sharing options...
LincolnLog Posted September 19, 2017 #16 Share Posted September 19, 2017 This is frustrating. It's almost a week later and the "Vacation Summary" still hasn't been fixed. I understand that they need time to add shore excursions but I'm not trying to book an excursion, I'd just like to be able to see the things that I already have booked on the ship and what ports we will be in on those days now. I can't even tell which days I have a show or a specialty dining reserved. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
AlexandNessa Posted September 19, 2017 #17 Share Posted September 19, 2017 I think it's a bit ridiculous too. Many on my cruise have already booked independent excursions because no one can get a straight answer as to when they will be loaded. Edited to add: a shoreside concierge told me to expect to book excursions onboard .... And please, with Harvest Caye being their private port, those standard excursions should've been loaded immediately. (I have several cruises booked. Some have excursions loaded for only one port). Sent from my SAMSUNG-SM-G925A using Forums mobile app Link to comment Share on other sites More sharing options...
eldrima Posted September 19, 2017 Author #18 Share Posted September 19, 2017 This is frustrating. It's almost a week later and the "Vacation Summary" still hasn't been fixed. I understand that they need time to add shore excursions but I'm not trying to book an excursion, I'd just like to be able to see the things that I already have booked on the ship and what ports we will be in on those days now. I can't even tell which days I have a show or a specialty dining reserved. Sent from my iPhone using Forums Still no excursions showing for my Saturday cruise and the vacation summary isn't working. I was the same as you...not necessarily planning on booking any excursions but did want to see my dinner reservations and such. On top of that, my upgrade bid was accepted on Friday and I wanted to know what room they assigned me. I discovered that you can click on your eDocs and those had been updated with my new cabin number and displayed the dinner reservations I had made. I had not booked any excursions or shows so I assume those would display for you too if you had some reserved. Link to comment Share on other sites More sharing options...
Still Dreaming Posted September 19, 2017 #19 Share Posted September 19, 2017 Still no excursions showing for my Saturday cruise and the vacation summary isn't working. I was the same as you...not necessarily planning on booking any excursions but did want to see my dinner reservations and such. On top of that, my upgrade bid was accepted on Friday and I wanted to know what room they assigned me. I discovered that you can click on your eDocs and those had been updated with my new cabin number and displayed the dinner reservations I had made. I had not booked any excursions or shows so I assume those would display for you too if you had some reserved. I also see my vacation summary in my edocs and everything I made resys for! congratulations on your bid!!!!! Link to comment Share on other sites More sharing options...
LincolnLog Posted September 20, 2017 #20 Share Posted September 20, 2017 Ha, go figure...I just logged on and it's working now. Hopefully it's working for you guys too. I'm on the Oct 7th Escape. Link to comment Share on other sites More sharing options...
ramdoggiesmom Posted September 21, 2017 #21 Share Posted September 21, 2017 I was finally able to pull up my vacation summary this morning. Silly but I feel better now. 16 days and counting, woohoo!! Link to comment Share on other sites More sharing options...
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