lele100 Posted November 22, 2017 #1 Share Posted November 22, 2017 I did my check in and tried to print my Sailpass, Keep getting an error "We are unable to update your information at this time. Please try again later.", has anyone else encountered this? I have been trying all morning. Link to comment Share on other sites More sharing options...
Clarea Posted November 22, 2017 #2 Share Posted November 22, 2017 I did my check in and tried to print my Sailpass, Keep getting an error "We are unable to update your information at this time. Please try again later.", has anyone else encountered this? I have been trying all morning. Have you made final payment? If so, then you should be able to print. I'd try a different browser and if that does not work, call RC. Link to comment Share on other sites More sharing options...
lele100 Posted November 22, 2017 Author #3 Share Posted November 22, 2017 Have you made final payment? If so, then you should be able to print. I'd try a different browser and if that does not work, call RC. Yes I have made final payment and entered all information necessary to be able to print it. I have tired IE and Chrome, I guess I will have to call them. Thanks Link to comment Share on other sites More sharing options...
Clarea Posted November 22, 2017 #4 Share Posted November 22, 2017 Yes I have made final payment and entered all information necessary to be able to print it. I have tired IE and Chrome, I guess I will have to call them. Thanks Maybe you have done this already, but I should have mentioned clearing cache & cookies and trying private browsing mode. Link to comment Share on other sites More sharing options...
lele100 Posted November 22, 2017 Author #5 Share Posted November 22, 2017 Maybe you have done this already, but I should have mentioned clearing cache & cookies and trying private browsing mode. Just tried it now I can't even click on my reservation after logging in I get this message The requested reservation is currently being modified. Please try again at a later time. I made sure all the tabs that were recently opened for RC website were closed. Not sure what is going on. I guess I will call them Thanks Link to comment Share on other sites More sharing options...
deliver42 Posted November 22, 2017 #6 Share Posted November 22, 2017 For Royal, I use Firefox and never have a problem. Link to comment Share on other sites More sharing options...
jsf Posted November 22, 2017 #7 Share Posted November 22, 2017 I had to switch to Chrome to print mine Link to comment Share on other sites More sharing options...
sxphil Posted November 22, 2017 #8 Share Posted November 22, 2017 I have been getting this error today in deed my booking also disappeared at one stage MILD PANIC SET IN has now returned but still not able to access no mater which browser Still have 80 Plus days to do it ;) Link to comment Share on other sites More sharing options...
cb at sea Posted November 22, 2017 #9 Share Posted November 22, 2017 Might simply be the holidays.....same thing happens on weekends to many folks. Just try again...but don't stress! You don't HAVE to print it at all, even tho I know you want to! It will become available eventually! Link to comment Share on other sites More sharing options...
Blackthorne Posted November 22, 2017 #10 Share Posted November 22, 2017 I have been getting this error today in deed my booking also disappeared at one stage MILD PANIC SET IN has now returned but still not able to access no mater which browser Still have 80 Plus days to do it ;) Our booking also disappeared this morning for a while. We sail in 2 days so I too had a moment of panic. Then I remembered it was the Royal Caribbean website and relaxed. Link to comment Share on other sites More sharing options...
Clarea Posted November 22, 2017 #11 Share Posted November 22, 2017 Just tried it now I can't even click on my reservation after logging in I get this messageThe requested reservation is currently being modified. Please try again at a later time. I made sure all the tabs that were recently opened for RC website were closed. Not sure what is going on. I guess I will call them Thanks Try again in an hour or so. You may have "X'ed" out of the browser while in your reservation and now it has to time out. Link to comment Share on other sites More sharing options...
lele100 Posted November 22, 2017 Author #12 Share Posted November 22, 2017 Thank you I called them they said IT is aware of it. They said to try again in 24-48 hrs LOL, sure takes a long time to fix it Link to comment Share on other sites More sharing options...
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