Thesecret Posted November 29, 2017 #1 Share Posted November 29, 2017 Anyone else notice the restaurant packages are missing from the "enhance my cruise" section under food and beverage packages? I had a package in my cart from last week and went to pay for it, not only is it removed from my cart but also from the food and beverage area. Did they sell out for my sailing or discontinue the prepaid packages? Link to comment Share on other sites More sharing options...
eastoftheboston Posted November 29, 2017 #2 Share Posted November 29, 2017 They’re gone for my Divina sailing too. I thought it was just me! Link to comment Share on other sites More sharing options...
diegovr Posted November 29, 2017 #3 Share Posted November 29, 2017 I had already paid for a package before and it is still showing under my booking overview (Trio - three distinct dinning experiences). But i wanted to buy an additional package for the rest of the days of my cruise and the package is no longer available to buy. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
scottygirl Posted November 29, 2017 #4 Share Posted November 29, 2017 Oops I just posted a thread on this, yep gone for Mar 3, 2018 Seaside sailing! Link to comment Share on other sites More sharing options...
cruzeluver Posted November 29, 2017 #5 Share Posted November 29, 2017 They are available for our January 20, 2018 Seaside cruise. Have not decided if we are purchasing one or not. Link to comment Share on other sites More sharing options...
Thesecret Posted November 29, 2017 Author #6 Share Posted November 29, 2017 Oops I just posted a thread on this, yep gone for Mar 3, 2018 Seaside sailing! My husband just got through to customer service, they said packages are being revamped and to check back 3rd week in Dec. Link to comment Share on other sites More sharing options...
scottygirl Posted November 29, 2017 #7 Share Posted November 29, 2017 They are available for our January 20, 2018 Seaside cruise. Have not decided if we are purchasing one or not. If it's refundable, I would before they raise the prices! Link to comment Share on other sites More sharing options...
scottygirl Posted November 29, 2017 #8 Share Posted November 29, 2017 My husband just got through to customer service, they said packages are being revamped and to check back 3rd week in Dec. Probably so they can raise the prices! Link to comment Share on other sites More sharing options...
marcoigna Posted November 29, 2017 #9 Share Posted November 29, 2017 yep - all gone - no restaurants packages or individuals can be booked at this time... Link to comment Share on other sites More sharing options...
js Posted November 29, 2017 #10 Share Posted November 29, 2017 yep - all gone - no restaurants packages or individuals can be booked at this time... Hi. Is it correct if I and my mom each have a free dinner for two at the specialty restaurants, I need to book this with concierge once onboard? I am hoping to do the Steakhouse and Fish restaurants but cannot remember their name. I think we are also going to do the sushi but will use up some of our OBC so we can also book this in YC once we board? Thanks so much for your help! See you soon! Link to comment Share on other sites More sharing options...
marcoigna Posted November 29, 2017 #11 Share Posted November 29, 2017 Hi. Is it correct if I and my mom each have a free dinner for two at the specialty restaurants, I need to book this with concierge once onboard? I am hoping to do the Steakhouse and Fish restaurants but cannot remember their name. I think we are also going to do the sushi but will use up some of our OBC so we can also book this in YC once we board? Thanks so much for your help! See you soon! 100% the Yacht Club concierge can assist u with these reservations - can only be done onboard, not in advance - see u on board.!!!!! Link to comment Share on other sites More sharing options...
js Posted November 29, 2017 #12 Share Posted November 29, 2017 100% the Yacht Club concierge can assist u with these reservations - can only be done onboard, not in advance - see u on board.!!!!! Fabulous! Thank you so much! Very excited! Link to comment Share on other sites More sharing options...
Durban Posted November 30, 2017 #13 Share Posted November 30, 2017 They are available for our January 20, 2018 Seaside cruise. Have not decided if we are purchasing one or not. Check again... I went into a clients booking for 1/20/18 and the are gone. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
sidari Posted November 30, 2017 #14 Share Posted November 30, 2017 MSC UK today told me there is an I.T issue with the packages and are working on getting them back up again. Link to comment Share on other sites More sharing options...
Avid Travel Geek Posted December 7, 2017 #15 Share Posted December 7, 2017 I'll be sailing on the Seaside on 1/6/18, my first time on MSC. I have had numerous issues with their web site. If they really want to win over the US market, they have to up their game and hire more competent web developers. They used to have drink vouchers and the specialty restaurants like the Trio that was on their site and now they are gone. And then I get my E-Ticket today with this on it that shows the restaurant package but you can't get it. Frustrating. https://photos.app.goo.gl/jQIU9IvYZREOSIKE2 Link to comment Share on other sites More sharing options...
Durban Posted December 7, 2017 #16 Share Posted December 7, 2017 Packages are back, but be prepared to reserve your nights in specific restaurants when you pay. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Avid Travel Geek Posted December 7, 2017 #17 Share Posted December 7, 2017 Packages are back, but be prepared to reserve your nights in specific restaurants when you pay.Sent from my iPhone using Forums They are there in the link, but when you click on Add to your cruise button, the error is that there is no item found. https://photos.app.goo.gl/YiA3uPIHZPWwqSJE3 Link to comment Share on other sites More sharing options...
tallnthensome Posted December 7, 2017 #18 Share Posted December 7, 2017 There's nothing on the website for specialty restaurants for my April cruise on the Seaside as of now. There used to be, not anymore. Link to comment Share on other sites More sharing options...
Durban Posted December 8, 2017 #19 Share Posted December 8, 2017 I can see them on the agent side Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
SeaShark Posted December 8, 2017 #20 Share Posted December 8, 2017 I can see them on the agent side Sent from my iPhone using Forums Well, there you go. Problem solved. Everyone will just have to log in to the "agent side". Easy peasy. :rolleyes: Link to comment Share on other sites More sharing options...
vea52 Posted December 8, 2017 #21 Share Posted December 8, 2017 The restaurant pkg is there, from the home page click on discover MSC, you then have an option for specialty restaurants, we booked the 3 restaurant pkg. someone mentioned reserving you nights when you pay but I was not asked that so will book the nights on board. Link to comment Share on other sites More sharing options...
AZYAYA Posted December 8, 2017 #22 Share Posted December 8, 2017 The restaurant pkg is there, from the home page click on discover MSC, you then have an option for specialty restaurants, we booked the 3 restaurant pkg. someone mentioned reserving you nights when you pay but I was not asked that so will book the nights on board. Just tried the web site and it does not show them. When I tried the way you mentioned above, no luck either. I will keep trying. Link to comment Share on other sites More sharing options...
vea52 Posted December 8, 2017 #23 Share Posted December 8, 2017 I logged in under my booking number, then went to discover MSC on the home page, not sure if that makes a difference Link to comment Share on other sites More sharing options...
SNJCruisers Posted December 8, 2017 #24 Share Posted December 8, 2017 So far we have found out that if you're a travel agent, like Durban, or if you're from the Great White North (Canada), like vea52, you can get the packages, otherwise, you're SOL. Sounds like it's par for the course with this cruise line. Link to comment Share on other sites More sharing options...
CTBob Posted December 8, 2017 #25 Share Posted December 8, 2017 You have to call right now, at least that worked for me a couple of days ago. And you have to get someone who knows what they are doing. I called and was told it couldn't be added. Then I called using my Voyager's number and had no problem adding it but did have to pick the days and times for each restaurant. Don't give up as it took me three calls. I expect that it will be back on the website eventually for everyone. Bob Link to comment Share on other sites More sharing options...
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