Cancelling Cruise due to ill health

[HELEN HENRY]

Help please,Can anyone advise me on how to try and sell our cruise

on Azura Caribbean Nov 2018 flying from Glasgow We require to sell due to sudden ill health and because insurance company refuse to pay out. Can’t put further details down or telephone contact number in case breaking rules on CC. Any information would be greatly appreciated.

Thank you

[jeanlyon]

Why on earth won't the ins company pay out? Why not ask P&O to change the cruise to a different one say next Spring?

[Selbourne]

Help please,Can anyone advise me on how to try and sell our cruise

on Azura Caribbean Nov 2018 flying from Glasgow We require to sell due to sudden ill health and because insurance company refuse to pay out. Can’t put further details down or telephone contact number in case breaking rules on CC. Any information would be greatly appreciated.

Thank you

 

Sorry to hear about that. I would think (but do not know for sure) that your booking is not transferable to another passenger. Certainly most other companies stipulate that as a condition

 

What I do know, however, is that the 12 month stipulation for a transfer of a cruise booking to another cruise of the same or greater value with P&O does have a discretionary aspect. We book direct with P&O and were considering cancelling a cruise and our former Personal Cruise Specialist (who we still book with) told me not to worry about the 12 months as she could waive the time limit.

 

I would hope that there is a workable option for you. Good luck.

[HELEN HENRY]

Why on earth won't the ins company pay out? Why not ask P&O to change the cruise to a different one say next Spring?

 

Unfortunately Jean, too complicated as to why Insurance Company will not pay out

Unfortunately we will not be able to book any further cruises due to the nature of the illness.

Thank you for your suggestions much appreciated.

[jeanlyon]

So sorry to hear that. I don't know whether you can sell it to another person.

[Host Hattie]

This recent thread might help

 

https://boards.cruisecritic.com/showthread.php?t=2663041

[HELEN HENRY]

Sorry to hear about that. I would think (but do not know for sure) that your booking is not transferable to another passenger. Certainly most other companies stipulate that as a condition

 

What I do know, however, is that the 12 month stipulation for a transfer of a cruise booking to another cruise of the same or greater value with P&O does have a discretionary aspect. We book direct with P&O and were considering cancelling a cruise and our former Personal Cruise Specialist (who we still book with) told me not to worry about the 12 months as she could waive the time limit.

 

I would hope that there is a workable option for you. Good luck.

 

Selbourne, Yes,probably could change name of family passengers on booking,but unfortunately, at present we are all in too much of a shock and none of my family and myself able to think about any future cruises.

Thank you very much for your assistance. Very much appreciated.

[Waju]

I am sorry you won't be able to take your cruise in November.

 

I think P and O will change names on a booking, obviously for a fee!

 

There is a website that I came across a few weeks ago that will advertise your holiday. If you Google transfer travel you should find it - hopefully you will be able to get some of your money back.

[HELEN HENRY]

So sorry to hear that. I don't know whether you can sell it to another person.

 

 

Thank you Jean, that is what I am trying to find out if I could sell it to someone else for half price,just dont know what I am permitted to say on CC without breaking rules.

Thanks again

[HELEN HENRY]

This recent thread might help

 

https://boards.cruisecritic.com/showthread.php?t=2663041

 

 

Thank you I will follow this thread up.

[HELEN HENRY]

I am sorry you won't be able to take your cruise in November.

 

I think P and O will change names on a booking, obviously for a fee!

 

There is a website that I came across a few weeks ago that will advertise your holiday. If you Google transfer travel you should find it - hopefully you will be able to get some of your money back.

 

Thank you very much, just need now to try and find someone who would like to purchase our cruise for half price.

[Selbourne]

Thank you very much, just need now to try and find someone who would like to purchase our cruise for half price.

 

So sorry to hear all this Helen. It sounds as though it’s a difficult time for you and I am sure we all wish you well. I’m sure that P&O will try to help you if you explain the position. You never know. I should think that selling a cruise to someone else may sound straightforward but you might run into problems with the flights, given all the security concerns these days. Again, P&O should be able to advise you what your options are at the very least. I’m sure that there must be a solution of some sort. Once again, good luck.

[Adammara]

You need to contact P&O first, when my wife had cancer in 2005, they followed the rules to the 'T', and we had to cancel the cruise, they were most unhelpful. It then took over 3 months to get our money back from the insurance company. When she recovered, we could not get insurance for anything cancer related, and were restricted to certain counties in Europe, the rest of the world was a big no no, Even now getting insurance is difficult, one of the reasons we only cruise occasionally.

[HELEN HENRY]

You need to contact P&O first, when my wife had cancer in 2005, they followed the rules to the 'T', and we had to cancel the cruise, they were most unhelpful. It then took over 3 months to get our money back from the insurance company. When she recovered, we could not get insurance for anything cancer related, and were restricted to certain counties in Europe, the rest of the world was a big no no, Even now getting insurance is difficult, one of the reasons we only cruise occasionally.

 

Adammara, thank you for your reply.

It is a very stressful time at the moment and know exactly how difficult it is dealing with insurance companies. Yes we have already contacted P&O and looks as though we are able to change names but not exactly confirmed yet, but the problem is trying to find someone to buy our cruise from us. Really at this moment in time I feel like just writing the whole thing off, but very grateful for everyone’s input.

Thank you

[Sanjam cruisers]

Pat

So sorry to hear your bad news and I do hope you manage to pass your cruise on.

Sandra and I wish you all the best in this moment of ill health.

[HELEN HENRY]

Pat

So sorry to hear your bad news and I do hope you manage to pass your cruise on.

Sandra and I wish you all the best in this moment of ill health.

 

Thank you Sanjam for your kind words we appreciate it very much. It really is lovely to know that other fellow cruisers like yourself and Sandra are concerned and take the time to pass on their best wishes.

Pat

[qm2lover]

So sorry to hear this. Worst nightmare. Hopefully P&O will be compassionate. On another site, which I cannot mention - but is the one you are not allowed to put links to and has numerous P&O cruise groups there are quite often posts with people trying to sell cruises. Hope you can get something sorted. Thinking of you. xxxxx

[tring]

Sorry to hear about your position and hope you manage to sort something.

 

Perhaps this can be a bit of a warning to others to make sure they have full insurance cover. I assume if the insurance will not pay out in the case of illness, then it is likely to be because a pre-exisiting condition was not declared and the necessary supplement paid to cover that condition.

[HELEN HENRY]

So sorry to hear this. Worst nightmare. Hopefully P&O will be compassionate. On another site, which I cannot mention - but is the one you are not allowed to put links to and has numerous P&O cruise groups there are quite often posts with people trying to sell cruises. Hope you can get something sorted. Thinking of you. xxxxx

 

Thank you very much qm2lover.

[netchells]

Help please,Can anyone advise me on how to try and sell our cruise

on Azura Caribbean Nov 2018 flying from Glasgow We require to sell due to sudden ill health and because insurance company refuse to pay out. Can’t put further details down or telephone contact number in case breaking rules on CC. Any information would be greatly appreciated.

Thank you[/quote

 

Hi Pat I am so sorry to hear this as we were so looking forward to meeting up with you (we are on Britannia). I feel your pain as we should be on Azura at this moment but have cancelled as my dad was very poorly and then passed away on Thursday. We are hoping the insurance will pay out too. I hope you can get this sorted and in the future cruise again as I know how much you both love it. Sending you lots of love

Nicola x

[heywood]

Sorry to hear about your position and hope you manage to sort something.

 

Perhaps this can be a bit of a warning to others to make sure they have full insurance cover. I assume if the insurance will not pay out in the case of illness, then it is likely to be because a pre-exisiting condition was not declared and the necessary supplement paid to cover that condition.

 

This is not necessarily the case. Helen states that this is a sudden event.

Several years ago we had booked a Cunard cruise and then had a sudden diagnosis which looked to a heart operation in the coming months. We hadn’t paid the final payment though. Cunard offered to transfer the deposit to a future cruise.

Our doctor completed the medical form which asked, ‘in your view, is this person fit to travel’. He replied yes but understood that the insurance would not cover. He thought he was helping us.

The insurance company refused to cover the deposit on those grounds. When I stated that they had declined to insure us, I was told that many people travel without insurance for all health issues (this would be pre-existing, as you mention) and we could try that!

 

Helen,

I do hope that, above all, the ill health condition improves and also that you are able to sort out the cruise dilemma.

Regards

heywood

Edited August 27, 2018 by heywood
rephrase

[HELEN HENRY]

This is not necessarily the case. Helen states that this is a sudden event.

Several years ago we had booked a Cunard cruise and then had a sudden diagnosis which looked to a heart operation in the coming months. We hadn’t paid the final payment though. Cunard offered to transfer the deposit to a future cruise.

Our doctor completed the medical form which asked, ‘in your view, is this person fit to travel’. He replied yes but understood that the insurance would not cover. He thought he was helping us.

The insurance company refused to cover the deposit on those grounds. When I stated that they had declined to insure us, I was told that many people travel without insurance for all health issues (this would be pre-existing, as you mention) and we could try that!

 

Helen,

I do hope that, above all, the ill health condition improves and also that you are able to sort out the cruise dilemma.

Regards

heywood

 

heywood, thank you so much for your kind words,it makes me feel very humble that you and so many others on this thread are sending good wishes to our family at this very uncertain time. Thank you very much for your reply it was very much appreciated.

[kalos]

Sorry to read about your fears and uncertainties regarding health within your family.

I do hope these health issues can be put right in the long term.

Take care best wishes to you and your family .

Kalos:)

[HELEN HENRY]

Sorry to read about your fears and uncertainties regarding health within your family.

I do hope these health issues can be put right in the long term.

Take care best wishes to you and your family .

Kalos:)

 

Kalos,thank you very much for your kind support very much appreciated.

[Balernocalling]

It must be a very worrying time for you and your family.I hope that P&O can sort out the problem for you.

Hope things improve for you and your family.

Thinking of you.