Tipping or gifts for NCL group Rep

[beanie315]

Ok , i have a question for you fellow cruisers. Last month we booked 10 cabins on the Joy for next may 2nd. We have 9 balconies in a row and one 2 bedroom haven (I am in a balcony ). We booked directly thru NCL's group department and since we have booked just over a month ago I have had her make 3 changes. Once when the haven cabin went down $200 a person , then again when they went to take all free , ( saved a few of our balconies $400 due to extra person free and the haven $800 plus the added wifi and Excursion credit ). I called again last week when our balconies went down $150 per person and the Haven $200 pp. My question is , seeing how this woman has been great and very accommodating , do I tip her , send her a gift , Fill out one of those cards , Etc ? looking for suggestions.

[phissy]

3 hours ago, beanie315 said:

Ok , i have a question for you fellow cruisers. Last month we booked 10 cabins on the Joy for next may 2nd. We have 9 balconies in a row and one 2 bedroom haven (I am in a balcony ). We booked directly thru NCL's group department and since we have booked just over a month ago I have had her make 3 changes. Once when the haven cabin went down $200 a person , then again when they went to take all free , ( saved a few of our balconies $400 due to extra person free and the haven $800 plus the added wifi and Excursion credit ). I called again last week when our balconies went down $150 per person and the Haven $200 pp. My question is , seeing how this woman has been great and very accommodating , do I tip her , send her a gift , Fill out one of those cards , Etc ? looking for suggestions.

She is an employee of NCL and not sure how you would get gift to her.

I would think a very complementary letter to that department head describing how great she is and how she has made your group cruise a very memorable experience. 

[crystalaziza]

So glad you got someone so nice. I love it when I have an especially nice person to work with. A couple of cruises ago, I had called for a decrease in price due to a sale they were having and it was before our final payment. I do watch prices on my cruises because Donald Trump is not my husband, and actually got told I could not call back for any further discounts. First time I've had this happen. I was kinda shocked I was told this. I am Platinum Plus & do sail strictly with NCL. I had called another time for a totally different cruise and different question, and before I could even ask my question (which was NOT even money related) the rep asked me if I was calling about a price comparison. I love NCL, but really wish they would not keep sub notes by our names. Gheeze!

[www3traveler]

22 hours ago, beanie315 said:

Ok , i have a question for you fellow cruisers. Last month we booked 10 cabins on the Joy for next may 2nd. We have 9 balconies in a row and one 2 bedroom haven (I am in a balcony ). We booked directly thru NCL's group department and since we have booked just over a month ago I have had her make 3 changes. Once when the haven cabin went down $200 a person , then again when they went to take all free , ( saved a few of our balconies $400 due to extra person free and the haven $800 plus the added wifi and Excursion credit ). I called again last week when our balconies went down $150 per person and the Haven $200 pp. My question is , seeing how this woman has been great and very accommodating , do I tip her , send her a gift , Fill out one of those cards , Etc ? looking for suggestions.

Guest Relations

7665  Corporate Center Drive

Miami, Florida    33126

[Greenpea2]

3 hours ago, crystalaziza said:

So glad you got someone so nice. I love it when I have an especially nice person to work with. A couple of cruises ago, I had called for a decrease in price due to a sale they were having and it was before our final payment. I do watch prices on my cruises because Donald Trump is not my husband, and actually got told I could not call back for any further discounts. First time I've had this happen. I was kinda shocked I was told this. I am Platinum Plus & do sail strictly with NCL. I had called another time for a totally different cruise and different question, and before I could even ask my question (which was NOT even money related) the rep asked me if I was calling about a price comparison. I love NCL, but really wish they would not keep sub notes by our names. Gheeze!

That stinks! I have called my PCC twice when I have seen the price go down. She happily gave me the discounts and said it's good that I am keeping an eye on it. 

[smorrison]

You could either send their manager an email detailing how helpful they have been and how much you appreciate them OR you could, if you really wanted to, send a gift to their work office and it will be given to them as soon as its received. You can always ask them the address if you really want to.

[Laszlo]

Tip them? Its called doing their job.....when does this tipping madness end LOL

[scottrell8]

We are on the Joy, March 7, 2021 sailing for my husband's "retirement cruise" aka party lol.  I started out expecting to have about 9 or 10 cabins booked, we now have 41 cabins booked!!!  Our NCL rep. has been great and I will make sure her supervisor knows how helpful she has been, however, I think she is probably getting a pretty nice commission off of us, so I don't believe tipping will be necessary lol.