This is the most stressful pre cruise planning in my history of cruising

[TeeRick]

1 hour ago, Mr&MrsBee said:

I realize mistakes happen but to wait 2 1/2 hours on phone for supr is not acceptable.   A very nice lady from the eco office did return my call the next day giving us bottle wine and dinner at Murano tried to make amends.  I will not go into all the details of poor handling by X   I will just end and let the “defenders” take charge.

Nice that it worked out for you.  Did you mean CEO office?

[ipeeinthepool]

1 hour ago, TeeRick said:

  Did you mean CEO office?

 

I guess everyone makes a mistake once in a while.  😉

[happy cruzer]

I am confused.  If you have a TA why are you complianing about Celebrity?  Should not your TA be your interface?  I thought the cruise line would not even talk to you at all?  Is not the problem the TA?

[Mr&MrsBee]

2 hours ago, happy cruzer said:

I am confused.  If you have a TA why are you complianing about Celebrity?  Should not your TA be your interface?  I thought the cruise line would not even talk to you at all?  Is not the problem the TA?

Never used an off site travel agent.  Book thru the X cruise planner.  Don't be confused.  Let the issue die.

[happy cruzer]

Travrat did use a TA.  But if the issue is resolved great.  However the thread title will persist....

Edited October 27, 2019 by happy cruzer

[Host Kat]

Since Travrat and Mr&MrsBee seem to have their issues with X settled, this thread is closed.

 

Happy sails to all,

 

Host Kat