Celebrity website - error message trying to access new booking

[zitsky]

I'm seeing this error on the Celebrity website after trying to login with a username/password I created for a previous cruise.  Is it perhaps because I'm not waiting long enough after putting down a deposit?  Or is this happening to everyone right now?

 

We've got your info. However, we're unable to bring up your account right now, so please try again later

[omeinv]

It happens from time to time.  Give it an hour.  Some have reported being able to get in using a private window on their browser, but for me that's never made a difference; so I suspect it's just coincidence. 

 

It doesn't seem to be system wide when it happens, but rather it seems to be account specific, so if a spouse has an account withthe same cruises, you may want to try accessing through the other account. 

 

Harris

Denver, CO

[zitsky]

Thanks Harris.  I will wait and/or try again later.  While I like Celebrity as a company, their IT systems are somewhat lacking.  This is one area that could use improvement.

[Luvcrusn]

I have posted this before, so I apologize if this is repetitive but it works. Clear your cookies and cache. Open an InPrivate or Incognito window on your browser. (Click the 3 dots or lines in the upper right corner of your screen and click to open a private or incognito window) You should not have a problem. Also, when you're finished with your reservation make sure you log out to prevent it from happening again. The only way I ever do anything on the X website is with an Incognito window and rarely have problems. If you try this and the problem persists call Captains Club and ask them to unlock your reservation 800-760-0654.

[zitsky]

Quite bizarre.  I get an error message with Google Chrome.  But I can log in with Internet Explorer.  I haven't deleted cookies or used Private mode.

[HFX]

As per Luvcrusn said, clear cookies and cache. Sometime this happens to me when using Microsoft edge and I switch to internet explorer and it works.

[cruisinsusin]

26 minutes ago, zitsky said:

Quite bizarre.  I get an error message with Google Chrome.  But I can log in with Internet Explorer.  I haven't deleted cookies or used Private mode.

I have gotten the same message for 2 days with Chrome but get right in with another browser

[Jim_Iain]

I occasionally get that message and do one of two things.  Close my browser and reopen and try again or simply hit Refresh from my current browser.   I have tried incognito and it does nothing for me.  

[zitsky]

After deleting cookies (last 24 hours) I no longer get the error message (come back later).  I can now log in with Chrome.  I suppose I could have deleted just cookies for Celebrity but this worked anyway.

Edited February 4, 2020 by zitsky

[Luvcrusn]

3 hours ago, zitsky said:

After deleting cookies (last 24 hours) I no longer get the error message (come back later).  I can now log in with Chrome.  I suppose I could have deleted just cookies for Celebrity but this worked anyway.

Now that you've deleted the cookies if you access the X website with a private browsing window you'll find less problems going forward, since that will not store cookies going forward.