Carnival Cancellation Policy?!

[athe0007]

I've gotten two emails from Carnival. The first said you can cancel up to 48 hours in advance and the second said 30 days. The second also said that you can cancel online using "My Cruise Manager," but I can't find an option to do so. Does anyone know what's going on? If you call them it just hangs up on you. 

[capriccio]

While waiting for answers here, it would be best to post this on the Carnival specific board for more responses:  https://boards.cruisecritic.com/forum/133-carnival-cruise-lines/

[athe0007]

I've gotten two emails from Carnival. The first said you can cancel up to 48 hours in advance and the second said 30 days. The second also said that you can cancel online using "My Cruise Manager," but I can't find an option to do so. Does anyone know what's going on? If you call them it just hangs up on you. 

 

 

Edited March 13, 2020 by Host Kat
OP's threads merged & now on the correct forum.

[jimbo5544]

1 minute ago, athe0007 said:

I've gotten two emails from Carnival. The first said you can cancel up to 48 hours in advance and the second said 30 days. The second also said that you can cancel online using "My Cruise Manager," but I can't find an option to do so. Does anyone know what's going on? If you call them it just hangs up on you. 

When are you cruising?

[athe0007]

1 minute ago, jimbo5544 said:

When are you cruising?

April 2nd

[jimbo5544]

1 minute ago, athe0007 said:

April 2nd

My guess is you booked online, there are posts that talk to where on the cruise manager page it is.  

[athe0007]

Just now, jimbo5544 said:

My guess is you booked online, there are posts that talk to where on the cruise manager page it is.  

Yes, we booked on line. I found the Cruise Manager, but couldn't find an option to cancel. Where are these posts? Thanks for your reply. 

[jimbo5544]

Just now, athe0007 said:

Yes, we booked on line. I found the Cruise Manager, but couldn't find an option to cancel. Where are these posts? Thanks for your reply. 

I will take a quick look 

[1kaper]

I tried to go into my cruise  manage to tell you where (it is difficult to find) but I can't even log in right now.  Sorry. 

 

Edited March 12, 2020 by 1kaper

[bury me at sea]

Once in your Cruise Manager look under Balance Details, or something that contains the word balance.  Then scroll way down to cancellation.

[jimbo5544]

Just now, bury me at sea said:

Once in your Cruise Manager look under Balance Details, or something that contains the word balance.  Then scroll way down to cancellation.

Thanks....

[TechDiva]

Something is going on with the website. I was finally able to log in but now I can't access my booking (my cruse is for May).

[athe0007]

7 minutes ago, jimbo5544 said:

Thanks....

I found this, but for a different cruise it just says:

$889.28 Balance due by Jul 14, 2020
View cancellation information

If you cancel your booking today, the penalty amount would be $250.00.

Edited March 12, 2020 by athe0007

[athe0007]

I guess there is something going on with the website. It just kicked me out.

[athe0007]

Now:

 

OH... UM, OOPS?

Looks like we’re experiencing a problem with carnival.com. Sorry! We’re already working on fixing it up — check back a little bit later, or give us a call now at 1-888-CARNIVAL.

[athe0007]

"...give us a call now at 1-888-CARNIVAL."

 

Ha, ha, ha. 

[jimbo5544]

15 minutes ago, athe0007 said:

I found this, but for a different cruise it just says:

$889.28 Balance due by Jul 14, 2020
View cancellation information

If you cancel your booking today, the penalty amount would be $250.00.

They are explaining the charges, the 250 can be used as a future credit.  In the future, uses a TA or PVP, they are the experts.  

[jimbo5544]

They are inundated 

[athe0007]

2 minutes ago, jimbo5544 said:

They are explaining the charges, the 250 can be used as a future credit.  In the future, uses a TA or PVP, they are the experts.  

Thanks for the reply. What's "PVP?"

[jimbo5544]

Just now, athe0007 said:

Thanks for the reply. What's "PVP?"

Personal Vacation Planner, they are tied to Carnival, but ast as your travel agent for Carnival cruising.

[jimbo5544]

And these people cost you nothing, a win win, and they do all the heavy lifting

 

Edited March 12, 2020 by jimbo5544

[athe0007]

1 minute ago, jimbo5544 said:

Personal Vacation Planner, they are tied to Carnival, but ast as your travel agent for Carnival cruising.

But don't you have to access them through the Carnival phone number? That doesn't seem to be working currently. 

[jimbo5544]

4 minutes ago, athe0007 said:

But don't you have to access them through the Carnival phone number? That doesn't seem to be working currently. 

They are both overloaded, keep trying, you have a little time, I would keep trying sporadically, maybe late in the evening online.  

[athe0007]

2 minutes ago, jimbo5544 said:

They are both overloaded, keep trying, you have a little time, I would keep trying sporadically, maybe late in the evening online.  

We haven't made a decision yet. I'm just confused by the conflicting info, 48 hours or 30 days. 

Wow!!! Just got this headline notice, "Princess Cruises just suspended its operations for 2 months due to coronavirus"

https://www.businessinsider.com/coronavirus-princess-cruises-suspends-operations-2-months-covid-19-2020-3?utm_source=notification&utm_medium=referral

[jimbo5544]

Just now, athe0007 said:

We haven't made a decision yet. I'm just confused by the conflicting info, 48 hours or 30 days. 

Wow!!! Just got this headline notice, "Princess Cruises just suspended its operations for 2 months due to coronavirus"

https://www.businessinsider.com/coronavirus-princess-cruises-suspends-operations-2-months-covid-19-2020-3?utm_source=notification&utm_medium=referral

They are talking about separate things, the cruising world is in a very dynamic state.