Agfiji Posted March 15, 2020 #1 Share Posted March 15, 2020 We canceled our Alaskan cruise for June earlier this week when we received the letter from NCL. We were frustrated that our agent said we could only get credit because it is a large amount of money to not have access to for a while. Does anyone have any advice on how we might get help on this. We are now frustrated in realizing now that if it is canceled, we wouldn't get the refund option since we already canceled. Thank you for any help, our agent has really let us down and no help. Link to comment Share on other sites More sharing options...
trippen Posted March 16, 2020 #2 Share Posted March 16, 2020 If you cancel you will only get credit. If they cancel you get a choice credit or refund. 1 Link to comment Share on other sites More sharing options...
Rare Liljo22 Posted March 16, 2020 #3 Share Posted March 16, 2020 Since you already cancelled, there is nothing that can be done. Its a June cruise so it does not even fall into cruises that were cancelled by NCL so the 100% refund or 125% FCC would not even apply to it. Link to comment Share on other sites More sharing options...
sr71_1 Posted March 16, 2020 #4 Share Posted March 16, 2020 (edited) Agreed with above... not many options available to you. However... This "suggestion" is based on the possibility (likelihood) that NCL will soon have to cancel all Alaska cruises departing before July because Canada has closed all ports until then. (All NCL Alaska cruises must stop in Canada) Sooo... on the premise above, perhaps you could use your NCL credit to rebook a cruise departing before July. When NCL cancels you can get your money. Caveat... I have no idea if this would work... there may be NCL rules that prevent this from happening... just thinking out of the box. Edited March 16, 2020 by sr71_1 1 Link to comment Share on other sites More sharing options...
jennmaybe Posted March 16, 2020 #5 Share Posted March 16, 2020 This is exactly why we are holding out and hoping NCL cancels our April 22nd cruise. We want a refund and not the FCC. Way too much money for them to keep. 4 Link to comment Share on other sites More sharing options...
Comi.uy Posted March 16, 2020 #6 Share Posted March 16, 2020 Same here, our cruise is on April 30. Right now the idea is to wait for them to cancel or cancel last minute 48hs before... 2 Link to comment Share on other sites More sharing options...
esm54687 Posted March 16, 2020 #7 Share Posted March 16, 2020 1 hour ago, sr71_1 said: Agreed with above... not many options available to you. However... This "suggestion" is based on the possibility (likelihood) that NCL will soon have to cancel all Alaska cruises departing before July because Canada has closed all ports until then. (All NCL Alaska cruises must stop in Canada) Sooo... on the premise above, perhaps you could use your NCL credit to rebook a cruise departing before July. When NCL cancels you can get your money. Caveat... I have no idea if this would work... there may be NCL rules that prevent this from happening... just thinking out of the box. OP already cancelled so technically not even on the June itinerary anymore....... so even if NCL did cancel Alaskan cruises the OP isn't a passenger listed. Link to comment Share on other sites More sharing options...
megansdad1 Posted March 16, 2020 #8 Share Posted March 16, 2020 1 hour ago, sr71_1 said: Agreed with above... not many options available to you. However... This "suggestion" is based on the possibility (likelihood) that NCL will soon have to cancel all Alaska cruises departing before July because Canada has closed all ports until then. (All NCL Alaska cruises must stop in Canada) Sooo... on the premise above, perhaps you could use your NCL credit to rebook a cruise departing before July. When NCL cancels you can get your money. Caveat... I have no idea if this would work... there may be NCL rules that prevent this from happening... just thinking out of the box. I see what this is trying, but it would not work. Because the rebook would be using a FCC, even if NCL cancels and offers a refund, that would just reinstate the FCC back to her account. The OP would not get cash. 1 Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted March 16, 2020 #9 Share Posted March 16, 2020 5 hours ago, Agfiji said: We canceled our Alaskan cruise for June earlier this week when we received the letter from NCL. We were frustrated that our agent said we could only get credit because it is a large amount of money to not have access to for a while. Does anyone have any advice on how we might get help on this. We are now frustrated in realizing now that if it is canceled, we wouldn't get the refund option since we already canceled. Thank you for any help, our agent has really let us down and no help. Bottom line is that you jumped the gun and cancelled. There was no reason to cancel. But you did and are stuck with the terms and conditions at time of cancellation. If you had ShoreEx and other pre-pays, it only makes your situation worse. 2 Link to comment Share on other sites More sharing options...
Rare luv2kroooz Posted March 16, 2020 #10 Share Posted March 16, 2020 Too bad you didn't ask sooner. Best advice would have been do nothing. I don't know the specifics of your case, but educated members here are very carefully addressing options to minimize the amount of FCC received. NCL has not been clear and there are unanswered questions about FCCs. This leads to consumers making I'll advised decisions. Iam assuming you have no insurance. Assuming you paid service charges related to free beverage or dining packages, the first thing to do is change the perk to internet a week or two prior to cancelling which results in a refund of those charges. Then, wait a week or two and cancel the booking. You'll have to fight with NCL about the legality of them to convert refundable, port charges and government taxes into nonrefundable gift certificates. I still don't think there is any legal basis to do this. Port charges and government fees are not NCLs money. NCL is just the middle man here. They need to refund those or turn the money over to the ports/governments. If all else fails and you've acted in good faith, you may be able to open a dispute with your credit card company for the portion of the charge that is port charges and government taxes. Good luck! If this doesn't help you, hope it will help someone else. 1 Link to comment Share on other sites More sharing options...
Named-Tawny Posted March 16, 2020 #11 Share Posted March 16, 2020 9 hours ago, megansdad1 said: I see what this is trying, but it would not work. Because the rebook would be using a FCC, even if NCL cancels and offers a refund, that would just reinstate the FCC back to her account. The OP would not get cash. Would they at least be allowed to get the 125% FCC? Link to comment Share on other sites More sharing options...
esm54687 Posted March 16, 2020 #12 Share Posted March 16, 2020 40 minutes ago, Named-Tawny said: Would they at least be allowed to get the 125% FCC? No..... NCL has specifically addressed that on their website. Link to comment Share on other sites More sharing options...
Budget Queen Posted March 18, 2020 #13 Share Posted March 18, 2020 On 3/16/2020 at 10:24 AM, Named-Tawny said: Would they at least be allowed to get the 125% FCC? NO, it's a done deal. They have already canceled, and they agreed to the terms of the action. Link to comment Share on other sites More sharing options...
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