AK Dreaming Posted June 15, 2020 #51 Share Posted June 15, 2020 It is very good to see the refunds start to come through. I check this post everyday! 1 Link to comment Share on other sites More sharing options...
oracer Posted June 15, 2020 #52 Share Posted June 15, 2020 I am glad that NCL actually is refunding prior to the 90 days. Yes, it is long, BUT we are in a new normal for all of the cruising industry. Those that are complaining about the length of this 90 day refund need to understand this and that 90 days means "up to 90 days". I am one that has a May 7th refund due and won't worry or do anything different until after the first week of August. I know how to add. And if it takes 90 days, I will still sail on NCL again. 4 Link to comment Share on other sites More sharing options...
kayysums Posted June 15, 2020 #53 Share Posted June 15, 2020 I just received this email from Norwegian that my refund was processed. Anyone else receive it? Sent from my iPhone using Forums 2 Link to comment Share on other sites More sharing options...
macfam5 Posted June 15, 2020 #54 Share Posted June 15, 2020 I just received the same email. We requested the refund on March 25th 2 Link to comment Share on other sites More sharing options...
EBRB Posted June 16, 2020 #55 Share Posted June 16, 2020 1 hour ago, kayysums said: I just received this email from Norwegian that my refund was processed. Anyone else receive it? Sent from my iPhone using Forums We received our email as well. Will update the spreadsheet. 1 Link to comment Share on other sites More sharing options...
EBRB Posted June 18, 2020 #56 Share Posted June 18, 2020 All refunds received as of yesterday. Spreadsheet is updated. Relieved and happy! 1 Link to comment Share on other sites More sharing options...
jsn55 Posted June 18, 2020 #57 Share Posted June 18, 2020 On 3/24/2020 at 3:55 PM, jdc987 said: They kept my insurance fee when they cancelled for a hurricane last year. Only saving grace was that they took it out of a CruiseNext certificate. Contact the insurance provider in writing and request that your coverage be moved to your next cruise. Lots of companies are doing that, but they may not publicize this. Link to comment Share on other sites More sharing options...
AK Dreaming Posted June 23, 2020 #58 Share Posted June 23, 2020 Today is day 90 for a lot of people on the spread sheet. A lot of empty spaces. Link to comment Share on other sites More sharing options...
*Luv2Cruz* Posted June 23, 2020 #59 Share Posted June 23, 2020 Today is day 90 for a lot of people on the spread sheet. A lot of empty spaces.Still waiting.[emoji54] Hoping it shows today![emoji1696] Sent from my SM-T350 using Tapatalk Link to comment Share on other sites More sharing options...
PA Cruiser Posted June 23, 2020 #60 Share Posted June 23, 2020 Just heard from them that not to expect a refund in 90 days at the earliest. Link to comment Share on other sites More sharing options...
adamnoone Posted June 23, 2020 #61 Share Posted June 23, 2020 2 minutes ago, PA Cruiser said: Just heard from them that not to expect a refund in 90 days at the earliest. Did you call them? 1 Link to comment Share on other sites More sharing options...
PA Cruiser Posted June 23, 2020 #62 Share Posted June 23, 2020 Just received it IN WRITING from a Vanessa a Coordinator in Guest relations at Norwegian Link to comment Share on other sites More sharing options...
itp Posted June 23, 2020 #63 Share Posted June 23, 2020 Day 90 surprise no refund but did receive email that they refunded 21.52 to a charge account that is not even ours, 1st phone call our full refund to correct card is being processed (that was about a week ago); second phone call yesterday no help at all but agent read from the "script" 3 times that 90 days doesn't include weekends and holidays (no one said that in the beginning), so sick of NCL, no one can answer the $21.52 mystery. So sorry we still have 2 cruise next in our account probably never to be used. Very frustrated with NCL right now. We received our refund from Celebrity in 5 weeks. Link to comment Share on other sites More sharing options...
Rare MVPinBoynton Posted June 23, 2020 #64 Share Posted June 23, 2020 Just got the notice that my credit card has been credited for the full payment and drink package tips for my April 12, 2020 Encore cruise. I submitted for the refund the first day I could April 13, 2020. I was pleasantly surprised that they paid before the 90 days. I do look forward to being able to cruise on one of NCL's newer ships one of these days. 1 Link to comment Share on other sites More sharing options...
itp Posted June 23, 2020 #65 Share Posted June 23, 2020 28 minutes ago, MVPinBoynton said: Just got the notice that my credit card has been credited for the full payment and drink package tips for my April 12, 2020 Encore cruise. I submitted for the refund the first day I could April 13, 2020. I was pleasantly surprised that they paid before the 90 days. I do look forward to being able to cruise on one of NCL's newer ships one of these days. Wow thanks so much for posting this VERY glad you got your refund; this info shows me I have to fight harder with NCL; we applied for refund on 3/23, cancelled cruise date was 3/22. Guess their refund "system" is more messed up than I thought. 1 Link to comment Share on other sites More sharing options...
Rare MVPinBoynton Posted June 23, 2020 #66 Share Posted June 23, 2020 8 minutes ago, itp said: Wow thanks so much for posting this VERY glad you got your refund; this info shows me I have to fight harder with NCL; we applied for refund on 3/23, cancelled cruise date was 3/22. Guess their refund "system" is more messed up than I thought. OMG, that is terrible! Did you get a confirmation that they had received your request for a refund? If so, there is definitely something wrong. Link to comment Share on other sites More sharing options...
itp Posted June 23, 2020 #67 Share Posted June 23, 2020 2 minutes ago, MVPinBoynton said: OMG, that is terrible! Did you get a confirmation that they had received your request for a refund? If so, there is definitely something wrong. Yes got the confirmation email long ago but when I saw that weird email I mentioned above I have had a bad feeling that something was messed up; I did file a credit card dispute but haven't heard anything on that, we paid so long ago (in November) not sure if that will work out. 😧 Link to comment Share on other sites More sharing options...
Rare MVPinBoynton Posted June 23, 2020 #68 Share Posted June 23, 2020 7 minutes ago, itp said: Yes got the confirmation email long ago but when I saw that weird email I mentioned above I have had a bad feeling that something was messed up; I did file a credit card dispute but haven't heard anything on that, we paid so long ago (in November) not sure if that will work out. 😧 Sorry, I didn’t realize you were the same poster. Yours is very screwed up. Best of luck in getting it resolved. Link to comment Share on other sites More sharing options...
itp Posted June 23, 2020 #69 Share Posted June 23, 2020 2 minutes ago, MVPinBoynton said: Sorry, I didn’t realize you were the same poster. Yours is very screwed up. Best of luck in getting it resolved. Thanks! Trying to talk to a supervisor, so messed up Link to comment Share on other sites More sharing options...
e3c1f4 Posted June 24, 2020 #70 Share Posted June 24, 2020 We filled out the form 4/13. One of the guests on the reservation has been refunded, the second guest has not yet. Link to comment Share on other sites More sharing options...
drvmywifecrzy Posted June 25, 2020 #71 Share Posted June 25, 2020 New FCC's appear today Link to comment Share on other sites More sharing options...
Matthew's Dad Posted June 25, 2020 #72 Share Posted June 25, 2020 After 117 days, we finally got our refund (see post #29). Our TA received the refund yesterday morning, and the money appeared back on our credit card this morning. We are very relieved! Link to comment Share on other sites More sharing options...
AK Dreaming Posted June 28, 2020 #73 Share Posted June 28, 2020 Are people not updated the spread sheet or are there really that many people that requested in March that still have not received refunds? Link to comment Share on other sites More sharing options...
itp Posted June 28, 2020 #74 Share Posted June 28, 2020 Our credit card (which we don't use right now) expired in the middle of all of this; finally reached the right people that could help fix it; as of yesteday the very helpful (for once) NCL rep stated we went from "pending" to "OK" so should be getting it soon; I feel hopeful but who knows! We did book with a TA that is very difficult to communicate with right now so don't know if that slowed things up, we applied for refund on 3/23 (cruise paid for Nov 2019). We have friends that applied for refund in April and received theirs last week. Link to comment Share on other sites More sharing options...
katygrl73 Posted July 1, 2020 #75 Share Posted July 1, 2020 Filed my refund request on 5/7/20, received notification of refund today with breakdown of every charge refunded. 34 days earlier than expected! My cruise was scheduled 5/17/20. Glad the process is moving! Link to comment Share on other sites More sharing options...
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