FCC included port fees and grats

[tlbutler33]

I got my email last night for FCC for our Oasis June cruise we canceled 2 weeks ago. It is broken down exactly 50/50 between my wife and I. The strange thing is the total FCC includes what we paid for port fees and prepaid gratuities. I thought those were refunded??? Anyone else have this ? 

[Ourusualbeach]

2 hours ago, tlbutler33 said:

I got my email last night for FCC for our Oasis June cruise we canceled 2 weeks ago. It is broken down exactly 50/50 between my wife and I. The strange thing is the total FCC includes what we paid for port fees and prepaid gratuities. I thought those were refunded??? Anyone else have this ? 

The 3 that I have seen did not include the Port fees taxes or gratuities 

[terry&mike]

I received an FCC for a client yesterday, it did not include port fees/taxes. It also did not include their cruise line insurance. They did not pre-pay gratuities, so nothing there. Here is how it was calculated -

Cost paid for cruise, less Casino Credits, less taxes and port fees, less cruise insurance; with refund divided exactly in half for each of the 2 people booked in the cabin.

[MNelson486]

Hello,

 

How many days did it take you to get the email?  I have not seen anything and I cancelled about 2 weeks ago!  Hopefully they are just working through the backlog, but it would be nice to have this checked off my list!

 

Thanks

[tlbutler33]

I canceled by phone on 3/19

39 minutes ago, MNelson486 said:

Hello,

 

How many days did it take you to get the email?  I have not seen anything and I cancelled about 2 weeks ago!  Hopefully they are just working through the backlog, but it would be nice to have this checked off my list!

 

Thanks

 

[stevea36]

I have one client who originally got a FCC including some of the items that should have not been there.   RCI noticed their mistake and sent the client an updated FCC with an explanation of the differences and promised the cash refund within 2 weeks. 

[MNelson486]

Interesting.  I cancelled by phone on 3/18 and have received no email about cancellation, no refund, and no FCC yet.  They told me at the time it would take 30 days.  I guess I will be patient for another week and then try to get more information.

 

Thank you!

Missy