zimflyer Posted June 6, 2020 #451 Share Posted June 6, 2020 .....and those who took action by credit card disputes seem to have it actioned sooner, I believe. Link to comment Share on other sites More sharing options...
JPH814 Posted June 6, 2020 Author #452 Share Posted June 6, 2020 24 minutes ago, zimflyer said: .....and those who took action by credit card disputes seem to have it actioned sooner, I believe. You may be correct, but I am not sure I see any data on the spreadsheet that supports that conclusion. Link to comment Share on other sites More sharing options...
rgaudet Posted June 6, 2020 #453 Share Posted June 6, 2020 I am now officially over 12 weeks from when my cruise was cancelled. I never would have thought it would take this long. I will keep making my weekly call to push but it doesn’t seem to make much difference. Link to comment Share on other sites More sharing options...
KLOlson Posted June 6, 2020 #454 Share Posted June 6, 2020 Our cruise was to depart April 8, 2020 (Odyssey). We canceled our cruise on March 9 at the 30 day mark so we would not lose our entire payment. Seabourn subsequently canceled our cruise a few days later on March 13. We challenged the FCC offered due to us canceling on March 9 - got a Seabourn supervisor involved and she granted us an exception on March 25, allowing Seabourn to approve for us to receive a full refund for entire cruise fare to credit card. Still awaiting full refund on June 6. Link to comment Share on other sites More sharing options...
Mauzac Posted June 6, 2020 #455 Share Posted June 6, 2020 49 minutes ago, rgaudet said: I am now officially over 12 weeks from when my cruise was cancelled. I never would have thought it would take this long. I will keep making my weekly call to push but it doesn’t seem to make much difference. I am exactly 12 weeks also. I wondered if the disparity between the shortest time of refund (46 days) and the longest so far (89 days and still not refunded) was because it's a case of some people have chased SB or their TA and that means the refund has come quicker, but going by your post and you ringing weekly, obviously not! I've only rung twice. I just find it so confusing to have 6 weeks or more difference between when some have been refunded. Very frustrating. JPH814 - I shall report back as soon as I receive any monies, and thank you for all your hard work. Link to comment Share on other sites More sharing options...
Paulchili Posted June 6, 2020 #456 Share Posted June 6, 2020 1 hour ago, KLOlson said: We challenged the FCC offered due to us canceling on March 9 - got a Seabourn supervisor involved and she granted us an exception on March 25, allowing Seabourn to approve for us to receive a full refund for entire cruise fare to credit card. WOW - how did you manage that? I am in the same situation but didn't think of challenging them. Link to comment Share on other sites More sharing options...
JPH814 Posted June 6, 2020 Author #457 Share Posted June 6, 2020 So this is weird. I did not ask to have my Future Cruise Deposits refunded. I received two $500 credits on one of my credit cards from Seabourn today so I assume that it is the refund of my FCDs. I bought the FCDs two years ago. The odd thing is it was not refunded to the credit card that I used to pay my cruise fare for this cruise (which has not yet been refunded.) I am guessing this is the card I used to buy them Link to comment Share on other sites More sharing options...
KLOlson Posted June 6, 2020 #458 Share Posted June 6, 2020 Hi Paulchili: I called and spent a LONG time on the phone with Seabourn. First I spoke to a regular reservations rep. She told me, "Sorry, you canceled the cruise before we canceled the cruise altogether, so you are only eligible for a future cruise credit." IMO, this was beyond unreasonable because we canceled on March 9 because of the pandemic - only a mere few days before Seabourn canceled on March 13. I asked to speak to a Lead. The Lead came on and listened politely, but eventually told me the same thing: "you are only entitled to a FCC because you canceled before Seabourn canceled the cruise". I asked the Lead if there was anyone more senior that I should speak to before I escalated this matter. She put me on hold for a long time and eventually came back saying a Reservations Supervisor approved an exception for us: we would receive our entire cruise fare refund by credit card. [Incidentally, our traveling companions on the cruise also got this exception granted (full cruise refund vs FCC even though they also canceled on March 9).] It's now June 6: our traveling companions received their refund for port taxes/fees weeks ago (we have not received that refund yet) and we are all still waiting for the cruise fare to be refunded by cc. Repeated calls to Seabourn regarding refund status assure us they are working through the queue... Link to comment Share on other sites More sharing options...
sunburned tongue Posted June 6, 2020 #459 Share Posted June 6, 2020 49 minutes ago, JPH814 said: So this is weird. I did not ask to have my Future Cruise Deposits refunded. I received two $500 credits on one of my credit cards from Seabourn today so I assume that it is the refund of my FCDs. I bought the FCDs two years ago. The odd thing is it was not refunded to the credit card that I used to pay my cruise fare for this cruise (which has not yet been refunded.) I am guessing this is the card I used to buy them I'm the same. I thought they would go back to my account. But mine ( 4 FCDs ) are apparently being refunded by check, whether one check or four my PCC doesn't know. Link to comment Share on other sites More sharing options...
Paulchili Posted June 6, 2020 #460 Share Posted June 6, 2020 50 minutes ago, KLOlson said: Hi Paulchili: I called and spent a LONG time on the phone with Seabourn. First I spoke to a regular reservations rep. She told me, "Sorry, you canceled the cruise before we canceled the cruise altogether, so you are only eligible for a future cruise credit." IMO, this was beyond unreasonable because we canceled on March 9 because of the pandemic - only a mere few days before Seabourn canceled on March 13. I asked to speak to a Lead. The Lead came on and listened politely, but eventually told me the same thing: "you are only entitled to a FCC because you canceled before Seabourn canceled the cruise". I asked the Lead if there was anyone more senior that I should speak to before I escalated this matter. She put me on hold for a long time and eventually came back saying a Reservations Supervisor approved an exception for us: we would receive our entire cruise fare refund by credit card. [Incidentally, our traveling companions on the cruise also got this exception granted (full cruise refund vs FCC even though they also canceled on March 9).] It's now June 6: our traveling companions received their refund for port taxes/fees weeks ago (we have not received that refund yet) and we are all still waiting for the cruise fare to be refunded by cc. Repeated calls to Seabourn regarding refund status assure us they are working through the queue... Thank you. I wish the timing would have been better for me. I cancelled our cruise on 2/27 – too much time has passed. Besides, I don’t have the energy to fight with SB at this point and it would be most likely futile anyway. SB has not been helpful or responsive at all – I am still waiting for refund of taxes from 2/27 – over 100 days. I’ll try to make the most of our FCC and put SB behind us and will happily return to Oceania whee we have 25+ cruises Link to comment Share on other sites More sharing options...
sfvoyage Posted June 6, 2020 #461 Share Posted June 6, 2020 1 hour ago, JPH814 said: I bought the FCDs two years ago. The odd thing is it was not refunded to the credit card that I used to pay my cruise fare for this cruise (which has not yet been refunded.) I am guessing this is the card I used to buy them Yes, must have been. SB told me that, by law, they are required to refund to the original form of payment, even though I told them that the credit card used for the purchase for that FCD has long been cancelled. SB still had to try, and then the refund was rejected by my credit card issuing bank and bounced back to SB. So now SB will send me a refund check. Link to comment Share on other sites More sharing options...
sfvoyage Posted June 6, 2020 #462 Share Posted June 6, 2020 46 minutes ago, sunburned tongue said: I'm the same. I thought they would go back to my account. But mine ( 4 FCDs ) are apparently being refunded by check, whether one check or four my PCC doesn't know. Should be 4 checks, one per FCD #. Link to comment Share on other sites More sharing options...
jkwestlake Posted June 6, 2020 #463 Share Posted June 6, 2020 After seeing the updated spreadsheet I sent an email to my cruise agent to see if she can check up with Seabourn. It does seem like odd timing and was hopeful we would see a credit this week like some others. I assure you I check back here quite often and will definitely let you know when our refund comes through. Thanks again for keeping us all updated. Link to comment Share on other sites More sharing options...
notjaded Posted June 7, 2020 #464 Share Posted June 7, 2020 15 hours ago, JPH814 said: You may be correct, but I am not sure I see any data on the spreadsheet that supports that conclusion. Such data is hard to come by. For example, after initiating my credit card dispute, the dispute amount was subtracted from my outstanding balance. That will remain until Seabourn either contests or relents. I won't really know the final outcome of that process for some time, and it will come in the form of a letter from my card company. So, is my refund due to the dispute (what is the date of that?) or from Seabourn (date as well). To really hash this out would take more cells on your spreadsheet, which I am not necessarily suggesting. 13 hours ago, JPH814 said: So this is weird. I did not ask to have my Future Cruise Deposits refunded. I received two $500 credits on one of my credit cards from Seabourn today so I assume that it is the refund of my FCDs. I bought the FCDs two years ago. The odd thing is it was not refunded to the credit card that I used to pay my cruise fare for this cruise (which has not yet been refunded.) I am guessing this is the card I used to buy them The refund of your airline and FCDs is great, and may be a testimonial to your social media (Cruise Critic) presence. Well done and well deserved. Link to comment Share on other sites More sharing options...
Mark56 Posted June 7, 2020 #465 Share Posted June 7, 2020 JPH, Thanks so much for helping us all share our refund information. This thread has given me a lot more information than Seabourn and I appreciate it.:) Link to comment Share on other sites More sharing options...
wesport Posted June 8, 2020 #466 Share Posted June 8, 2020 Good news! Received my refund of 13K this am from Seabourn. Included air with flight ease. 7/18/20 cruise. I cancelled 4/3/20. Before they did on May 6. Incurred 15% penalty of $1900. Will be a FCC. No communication on that yet. Transaction date of 6/4/20. Posted 6/8/20. 2 emails to TA. 2 emails to Seabourn. 1 email to TA company owner. All email responses were cordial and said to just wait. 66 days to post. 62 days to when Seabourn processed it. Credit card is Chase Sapphire Reserve. Hated losing all those points, but feel OK with the process and will book a future Seabourn cruise. Link to comment Share on other sites More sharing options...
Rambo_Trout Posted June 8, 2020 #467 Share Posted June 8, 2020 8 minutes ago, wesport said: Good news! Received my refund of 13K this am from Seabourn. Included air with flight ease. 7/18/20 cruise. I cancelled 4/3/20. Before they did on May 6. Incurred 15% penalty of $1900. Will be a FCC. No communication on that yet. Transaction date of 6/4/20. Posted 6/8/20. 2 emails to TA. 2 emails to Seabourn. 1 email to TA company owner. All email responses were cordial and said to just wait. 66 days to post. 62 days to when Seabourn processed it. Credit card is Chase Sapphire Reserve. Hated losing all those points, but feel OK with the process and will book a future Seabourn cruise. We are very happy for you! Link to comment Share on other sites More sharing options...
Mark56 Posted June 8, 2020 #468 Share Posted June 8, 2020 54 minutes ago, wesport said: Good news! Received my refund of 13K this am from Seabourn. Included air with flight ease. 7/18/20 cruise. I cancelled 4/3/20. Before they did on May 6. Incurred 15% penalty of $1900. Will be a FCC. No communication on that yet. Transaction date of 6/4/20. Posted 6/8/20. 2 emails to TA. 2 emails to Seabourn. 1 email to TA company owner. All email responses were cordial and said to just wait. 66 days to post. 62 days to when Seabourn processed it. Credit card is Chase Sapphire Reserve. Hated losing all those points, but feel OK with the process and will book a future Seabourn cruise. I’m glad you got it and I’m sorry you had to wait so long to get your refund. 🙂 Link to comment Share on other sites More sharing options...
JPH814 Posted June 8, 2020 Author #469 Share Posted June 8, 2020 (edited) Well folks, I am joining the club of the reimbursed!!!! But not quite whole yet... My cruise fare was paid in three transactions from two different credit cards. Today I received two payments - one on each card. But one payment - oddly the final payment made in February - has not yet been credited. I have an into my TA to have him sort it out because - technically - I pay the Agency and they pay Seabourn. Besides, when I call Seabourn with a question, they usually say it needs to be addressed through the TA. And my TA is a great guy and very responsive so I do not mind. So I am going to hold off updating my data on the chart, but congrats to Wesport and - to everyone else - keep the faith! As of Date: 6/8/2020 Cruise Fare Cruise Date Refund Request Date Refund Received Date Days since Request Days between Request and Refund Flaminjune 3/14/2020 2/24/2020 5/13/2020 79 n Sueweldon 3/14/2020 3/15/2020 5/23/2020 69 u jkwestlake 3/21/2020 3/27/2020 73 n Zimflyer 3/22/2020 3/17/2020 5/10/2020 54 n Rambo Trout 3/22/2020 2/27/2020 5/12/2020 75 Happyhoppies 3/22/2020 3/17/2020 5/23/2020 67 n Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020 83 u cruzluvers 3/22/2020 3/9/2020 91 Twinkles 3/28/2020 3/15/2020 5/18/2020 64 n rgaudet 3/28/2020 3/15/2020 85 u TV24 3/28/2020 3/15/2020 85 n Mauzac 4/5/2020 3/14/2020 86 n Scottie920 4/5/2020 3/16/2020 6/3/2020 79 n remember66 4/5/2020 3/26/2020 74 canadalin 4/8/2020 3/15/2020 85 Teamflames 4/15/2020 3/10/2020 5/25/2020 76 n Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020 75 SF Voyage 4/17/2020 3/9/2020 5/24/2020 76 u Hencol 4/20/2020 3/31/2020 69 n Mauzac 4/20/2020 3/30/2020 70 u Marazul 4/22/2020 4/2/2020 67 n astride 4/29/2020 3/30/2020 70 u swaxxy 4/29/2020 3/30/2020 6/5/2020 67 joc123 4/29/2020 3/31/2020 69 DC Traveler 5/2/2020 4/13/2020 56 n Daliowner 5/5/2020 3/11/2020 5/31/2020 81 u mhf 5/6/2020 3/26/2020 5/21/2020 56 u Bobal 5/6/2020 3/11/2020 5/24/2020 74 u Mark56 5/9/2020 3/16/2020 84 Laylam 5/9/2020 4/1/2020 68 n Astride 5/16/2020 4/15/2020 54 u DFW 5/23/2020 4/16/2020 53 u jph814 5/23/2020 4/17/2020 52 u Zelker 5/23/2020 4/15/2020 54 Laylam 5/23/2020 4/16/2020 53 u Jcrobinson48 5/26/2020 4/15/2020 54 DuffyMcDuffy 5/31/2020 4/14/2020 55 n ON Cruiser 5/31/2020 4/14/2020 55 u Flyfishingwidow 6/3/2020 4/15/2020 6/5/2020 54 51 u Wyattsaubt 6/6/2020 4/15/2020 54 MTN1 6/23/2020 4/13/2020 56 crudoll 6/27/2020 4/15/2020 54 JRS51 6/27/2020 3/25/2020 6/5/2020 72 Wire 6/27/2020 4/16/2020 53 Hoosier74 7/18/2020 3/18/2020 5/29/2020 72 u Jodiandfrank 7/18/2020 3/16/2020 84 u Westport 7/18/2020 4/3/2020 6/8/2020 66 Foyt 7/25/2020 3/23/2020 77 u Whystayhome 7/31/2020 5/6/2020 33 u Jcrobinson48 8/12/2020 4/5/2020 6/1/2020 57 labate 8/14/2020 5/7/2020 32 u Clou 9/16/2020 3/27/2020 73 u TV24 10/3/2020 5/7/2020 32 barcrab 10/10/2020 4/9/2020 5/30/2020 51 u Whystayhome 10/24/2020 5/6/2020 33 u Not Jaded 12/20/2020 3/20/2020 80 Wire 12/20/2020 3/22/2020 78 u Clou 12/22/2020 4/13/2020 56 u Mmastell 1/13/2021 4/9/2020 5/25/2020 46 Average 67.7 Edited June 8, 2020 by JPH814 Link to comment Share on other sites More sharing options...
Rare markandjie Posted June 8, 2020 #470 Share Posted June 8, 2020 We booked in August 2019 for a 2021 Arctic sailing. Asked for a refund in early March (don't remember exact date). After waiting over 60 days per guidance from our agent and Seabourn we finally contested the original charge with Chase, our credit card company. Within ~10 days (we had to provide them more info at first), Chase credited the full amount back to us. HIGHLY recommend others go through their credit card company to get a faster refund. Link to comment Share on other sites More sharing options...
Oceanair 365 Posted June 8, 2020 #471 Share Posted June 8, 2020 (edited) Thank you for setting up this string. I've been following it since the beginning and really appreciate your effort in putting together the tracking sheet. Of course, I'm one of those people that just observe and never put up a post. But I have some great news for this group that I think should be shared. I received my refund in full back to my credit card and it was a little under 60 days. I had booked directly with Seabourn, no TA. A credit card dispute was not opened. I just requested a refund the day SB emailed me with the cancelation notice. Never received any confirmation or status update from Seabourn. Cruise Date: 5/16/20 Canceled Crusie: 4/14/20 Refund received: 6/8/20 Hope this helps with the tracking. Edited June 8, 2020 by Oceanair 365 Link to comment Share on other sites More sharing options...
jkwestlake Posted June 8, 2020 #472 Share Posted June 8, 2020 Woke up to a full refund on our credit card this morning. Posted as 6/4 but just showing this morning as I have checked every day. Thanks again for the thread and best to all as it looks like everyone should be made whole. I didn't go through my credit card company at all and only just emailed my TA the other day so Seabourn did the process on their time. Looking forward to booking something else soon. Link to comment Share on other sites More sharing options...
chessie4588 Posted June 8, 2020 #473 Share Posted June 8, 2020 I cancelled our 5/23 Odyssey cruise on 4/13. Received a full refund yesterday (June 7). I did not contact either my travel agent or Seabourn during that time. One down and one to go. Link to comment Share on other sites More sharing options...
DWF Posted June 8, 2020 #474 Share Posted June 8, 2020 I was notified by my credit card company this morning that SB has credited my account. The refund included the cruise and airfare booked through SB. The cruise planed departure date was 5-23. I requested a refund on 4-16. So that is 53 days since I requested a refund. I didn't go through a travel agent or notify the credit card company. This situation has been handled very poorly by SB. The crux of the problem has been lack of communication. I know it's been an unprecedented time for the industry but they should have spent a few thousand dollars and hired a crisis communications consultant. This would have gone a long way in maintaining customer loyalty going forward. This would have been my first cruise with SB. Maybe time will change my mind but I'm not sure I will be doing business with this company in the future. Thank you JPH814 for tracking all of this-- very helpful. I regret that we did not get to meet on our planned 5-23 sailing. Link to comment Share on other sites More sharing options...
JPH814 Posted June 8, 2020 Author #475 Share Posted June 8, 2020 1 hour ago, sloant09 said: We booked in August 2019 for a 2021 Arctic sailing. Asked for a refund in early March (don't remember exact date). After waiting over 60 days per guidance from our agent and Seabourn we finally contested the original charge with Chase, our credit card company. Within ~10 days (we had to provide them more info at first), Chase credited the full amount back to us. HIGHLY recommend others go through their credit card company to get a faster refund. Glad you got the refund. But it seems you got the refund in about 70 days - which is pretty standard based on other's results. So going through the credit card company may or may not have made any difference Link to comment Share on other sites More sharing options...
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