Bluebelle14 Posted May 18, 2020 #51 Share Posted May 18, 2020 barbaram@silversea.com Link to comment Share on other sites More sharing options...
DCCruiser57 Posted May 19, 2020 #52 Share Posted May 19, 2020 SS has updated their schedule and now the first cruise on the Moon is Oct 2nd, thus they cancelled the first 6 cruises. Link to comment Share on other sites More sharing options...
HotRoot Posted May 19, 2020 #53 Share Posted May 19, 2020 19 hours ago, Bluebelle14 said: barbaram@silversea.com Thank you! I just emailed and immediately had a response. She said 90 days was unacceptable and she will see the refund is processed. I will let you know when it hits my credit card. Thank you, again! 1 Link to comment Share on other sites More sharing options...
Roger88 Posted May 19, 2020 #54 Share Posted May 19, 2020 I think these new cancelations are somehow connected with their liabilities towards banks. I doubt a fear of covid has caused them. Many countries are putting down limitations and operations are starting world wide. There certainly must be another reason to it. But I suppose we will never know which one Link to comment Share on other sites More sharing options...
DCCruiser57 Posted May 19, 2020 #55 Share Posted May 19, 2020 The Ancona Shipyard where the Moon is being built out was closed for 6 weeks or so due to the virus. Also, startup is taking time due to new restrictions/requirements. Thus, the construction is behind schedule. 1 Link to comment Share on other sites More sharing options...
Daveywavey70 Posted May 19, 2020 #56 Share Posted May 19, 2020 1 hour ago, DCCruiser57 said: SS has updated their schedule and now the first cruise on the Moon is Oct 2nd, thus they cancelled the first 6 cruises. Typical. That was the cruise I was hoping to go on for my 50th Birthday celebrations with a few nights here afterwards for my big day on the 14th. https://www.palazzettopisani.com/prestige-double-room-doge/ Considering my previous experience I think it’s probably best I look for something else. Link to comment Share on other sites More sharing options...
Rare DCPIV Posted May 19, 2020 #57 Share Posted May 19, 2020 On 5/17/2020 at 7:42 AM, NJ Cruiserman said: If I remember correctly the up to 30 day prior to cruise cash refund option was revoked and replaced on April 8. Please see the attached. 1655033992_SilverseaCruisewithConfidenceProgram20200408.pdf It wasn't revoked, but they've dropped it into something akin to a footnote. It matters, now, since we were notified today of cancellation. "If guests decide to forego the 125% Future Cruise Credit and the corresponding 25% additional benefit that Silversea is providing, a cash refund option is also available ^" Link to comment Share on other sites More sharing options...
NJ Cruiserman Posted May 19, 2020 #58 Share Posted May 19, 2020 31 minutes ago, DCPIV said: It wasn't revoked, but they've dropped it into something akin to a footnote. It matters, now, since we were notified today of cancellation. "If guests decide to forego the 125% Future Cruise Credit and the corresponding 25% additional benefit that Silversea is providing, a cash refund option is also available ^" The note to which you refer applies to cruises cancelled by Silversea, not to those which the passenger cancels. 1 Link to comment Share on other sites More sharing options...
Stumblefoot Posted May 19, 2020 #59 Share Posted May 19, 2020 4 hours ago, Daveywavey70 said: Considering my previous experience I think it’s probably best I look for something else. Your thinking is spot on IMHO. Link to comment Share on other sites More sharing options...
Stumblefoot Posted May 19, 2020 #60 Share Posted May 19, 2020 5 hours ago, Roger88 said: I think these new cancelations are somehow connected with their liabilities towards banks. Are you referring to the Moon voyage cancellations officially announced today, or all ships in general? Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted May 19, 2020 #61 Share Posted May 19, 2020 7 hours ago, DCCruiser57 said: SS has updated their schedule and now the first cruise on the Moon is Oct 2nd, thus they cancelled the first 6 cruises. Thank you for posting. Link to comment Share on other sites More sharing options...
beaujolais Posted May 20, 2020 #62 Share Posted May 20, 2020 On 5/19/2020 at 1:33 PM, HotRoot said: Thank you! I just emailed and immediately had a response. She said 90 days was unacceptable and she will see the refund is processed. I will let you know when it hits my credit card. Thank you, again! You are lucky, I emailed just after you posted chasing my refunds and I have had neither a reply or even an acknowledgement Link to comment Share on other sites More sharing options...
HotRoot Posted May 23, 2020 #63 Share Posted May 23, 2020 On 5/19/2020 at 7:33 AM, HotRoot said: Thank you! I just emailed and immediately had a response. She said 90 days was unacceptable and she will see the refund is processed. I will let you know when it hits my credit card. Thank you, again! Update - The next day I received an email from accounting advising me my refund had been processed. I have been checking my credit card several times a day. This morning I had my credit. 1 Link to comment Share on other sites More sharing options...
Rare Silver Spectre Posted May 23, 2020 #64 Share Posted May 23, 2020 10 minutes ago, HotRoot said: Update - The next day I received an email from accounting advising me my refund had been processed. I have been checking my credit card several times a day. This morning I had my credit. That’s good to hear. Link to comment Share on other sites More sharing options...
beaujolais Posted May 26, 2020 #65 Share Posted May 26, 2020 On 5/20/2020 at 5:22 PM, beaujolais said: You are lucky, I emailed just after you posted chasing my refunds and I have had neither a reply or even an acknowledgement Take all back, got a reply yesterday and she'd passed on my email to Frank Sansone who today sorted out the payments and our TA is due payment tomorrow of the main refund and my CC has been credited with the deposit All very quick in the end for that cancellation now awaiting repayment from our HK to Sydney cruise in October cancelled early May 1 Link to comment Share on other sites More sharing options...
wren2 Posted May 27, 2020 #66 Share Posted May 27, 2020 I am booked July 18. I rebooked this one after my cancelled May cruise. Following news of your cancellation am wondering if mine, too, will be cancelled. I hope not, as my early March cruise was cancelled and am still waiting for a refund after 79 days. Silversea London always promise me a refund “next week” but nothing ever arrives. A bit like the old joke “the cheque is in the mail”. I also rebooked my cancelled Moon cruise for another cruise in September. I think I should take a more realistic approach like you rather than rely on Silversea info. Link to comment Share on other sites More sharing options...
eastwoodboy Posted May 27, 2020 #67 Share Posted May 27, 2020 Just received email from SS to cancel Spirit sailing 17th July although they have not updated the website as yet. Looks like the next batch of cancellations is about to be released. Link to comment Share on other sites More sharing options...
cool cruiser 14107 Posted May 27, 2020 #68 Share Posted May 27, 2020 July 25 Galapagos Silversea was canceled 2 weeks ago! Link to comment Share on other sites More sharing options...
Rare Silver Spectre Posted May 27, 2020 #69 Share Posted May 27, 2020 46 minutes ago, eastwoodboy said: Just received email from SS to cancel Spirit sailing 17th July although they have not updated the website as yet. Looks like the next batch of cancellations is about to be released. August 10th Spirit cancelled too. Link to comment Share on other sites More sharing options...
jollyjones Posted May 27, 2020 #70 Share Posted May 27, 2020 IMO anyone thinking they’ll be cruising this year is being pretty optimistic - would love to be wrong but ... 1 Link to comment Share on other sites More sharing options...
NJ Cruiserman Posted May 27, 2020 #71 Share Posted May 27, 2020 9 hours ago, eastwoodboy said: Just received email from SS to cancel Spirit sailing 17th July although they have not updated the website as yet. Looks like the next batch of cancellations is about to be released. Yes, the website has been updated. 2 Link to comment Share on other sites More sharing options...
Rare Silver Spectre Posted May 28, 2020 #72 Share Posted May 28, 2020 1 hour ago, NJ Cruiserman said: Yes, the website has been updated. Rather surprised to see that they still have Muse Alaska and Whisper UK voyages showing for July. Link to comment Share on other sites More sharing options...
Stumblefoot Posted May 28, 2020 #73 Share Posted May 28, 2020 26 minutes ago, Silver Spectre said: Rather surprised to see that they still have Muse Alaska and Whisper UK voyages showing for July. Just a matter of days before their cancellation IMHO. Link to comment Share on other sites More sharing options...
dawntrdr Posted June 4, 2020 #74 Share Posted June 4, 2020 Just received notice that our Cloud voyage October 8, 2020 (Vancouver to San Diego) was cancelled. I assume that the prior cruise (Nome to Vancouver) was also cancelled. Link to comment Share on other sites More sharing options...
jollyjones Posted June 4, 2020 #75 Share Posted June 4, 2020 With Canada banning all cruises till November, I see SS has now updated the website for the Whisper in October - i.e., it's not there. I won't be surprised (unhappy, but not surprised) if SS just carries on announcing rolling monthly cancellations for many months to come. Link to comment Share on other sites More sharing options...
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