Cancelling a Dec cruise booked through Casino Dept

[msmayor]

Would have been my first NCL cruise, a special family trip over New Year's.  Friend of a friend gave me the name of an individual in the Casino department who might be able to book for me and sure enough, she was kind enough to help...so I have three staterooms booked through her in early spring 2019.  Set them up...and let them sit.

 

I learned about six-seven months ago that the agent I booked the cruise with is no longer with NCL.  I wasn't concerned and figured at this point, I'd do my planning and make final payment without really needing the agent.

 

We are now opting to cancel the cruise - just too many unknowns with when/how cruising will restart and our trip would only be a few weeks after the Escape goes back into service.  Bigger issue is that due to the all the issues with ships when COVID broke, for health reasons at least one member of the group can't risk this type of vacation without a vaccine in place.

 

So...now I need to cancel.  I've never cancelled ANY cruise before, so this is a new thing for me.

• Do I call the Casino department because I booked through them?
• Will I be able to cancel the staterooms I booked for my kids as well, even though they are not in my name, or will they have to call?
• The deposits were all paid with the same credit card (mine).  Will the deposits be returned that way (my preference)?  Fortunately for me, deposits were only $50pp at the time so I don't have a  lot of coin tied up here.

 

Thanks to all who can help.  Maybe another chance to try NCL in the future...

[esm54687]

- You may call the CAS Dept and cancel with anyone

- It's been 80 / 20 where I've been able to cancel or rebook other reservations.  Very successful if last names or address match

- Deposit refunds will be returned in the manner they were paid

[Casino Comp Chick]

7 minutes ago, msmayor said:

Would have been my first NCL cruise, a special family trip over New Year's.  Friend of a friend gave me the name of an individual in the Casino department who might be able to book for me and sure enough, she was kind enough to help...so I have three staterooms booked through her in early spring 2019.  Set them up...and let them sit.

 

I learned about six-seven months ago that the agent I booked the cruise with is no longer with NCL.  I wasn't concerned and figured at this point, I'd do my planning and make final payment without really needing the agent.

 

We are now opting to cancel the cruise - just too many unknowns with when/how cruising will restart and our trip would only be a few weeks after the Escape goes back into service.  Bigger issue is that due to the all the issues with ships when COVID broke, for health reasons at least one member of the group can't risk this type of vacation without a vaccine in place.

 

So...now I need to cancel.  I've never cancelled ANY cruise before, so this is a new thing for me.

• Do I call the Casino department because I booked through them?
• Will I be able to cancel the staterooms I booked for my kids as well, even though they are not in my name, or will they have to call?
• The deposits were all paid with the same credit card (mine).  Will the deposits be returned that way (my preference)?  Fortunately for me, deposits were only $50pp at the time so I don't have a  lot of coin tied up here.

 

Thanks to all who can help.  Maybe another chance to try NCL in the future...

Yes call CAS, I have a long relationship with them so I have been able to cancel the other rooms but since this is your first I would call from a phone that you can add and merge a call from in case they need to speak to the other party, 

[Sand and Seas]

Good advice from those above-   Just wanted to add that (almost) every CAS agent I have talked with has been super helpful to talk to.  Recently I had no trouble re-booking for my CAS cruise that was cancelled.  Also, with a different agent, I called and changed another CAS booked cruise to a different ship and date-  just moved my deposit to new cruise and kept same reservation number. 

 

If you get an agent who doesn't seem helpful, just thank them and tell them you will think about it.  Then call back at a different time and talk to someone else.   I don't usually book with a specific CAS agent and generally just go with whoever answers their phone.   If I have a tougher problem, I will call and leave a message asking one of my favorite agents to call me back.  However- most agents have been great so I have a number of favorite agents😉.  

 

I am wondering which agent you originally booked with who has since left?  Can you give us a first name?

[msmayor]

8 hours ago, Sand and Seas said:

 

 

I am wondering which agent you originally booked with who has since left?  Can you give us a first name?

 

Thanks so much for all the great advice.

 

To answer your question, first name Jennifer....