Lift and shift now gone that Royal Jewel ship moved around. Not fair

[Livetocruise0717]

I had a cruise that was cancelled due to Covid.  I was given an opportunity to lift and shift it . That was very fair.  This meant all the cash off money I received on my previous cruise would be moved to the new cruise also reducing the cost to very little . I made sure I selected a cruise that  met all The requirements.  I selected a 10/21 cruise on the jewel  In Europe.  Low and behold this week I received a letter The jewel cruise ship has  now been moved for a select few months including mine and my cruise cancelled.  All the letter said Is I can rebook and get a $100 credit or cancel and get my $200 deposit back. The letter never spoke about lift and shift. I called and was told Because Royal cancelled the cruise for reasons other then Covid I can not lift and shift. All my certificate casino discounts are gone and now expired. Mind you we are talking about close to $3000.  Ok casino folks is this happening to you . This is totally unfair.  

Edited September 28, 2020 by Livetocruise0717

[John&LaLa]

Casino Royale is promoting lots of comped cruises now. Contact your casino host and see if you qualify

[Arizona Wildcat]

26 minutes ago, Livetocruise0717 said:

I had a cruise that was cancelled due to Covid.  I was given an opportunity to lift and shift it . That was very fair.  This meant all the cash off money I received on my previous cruise would be moved to the new cruise also reducing the cost to very little . I made sure I selected a cruise that  met all The requirements.  I selected a 10/21 cruise on the jewel  In Europe.  Low and behold this week I received a letter The jewel cruise ship has  now been moved for a select few months including mine and my cruise cancelled.  All the letter said Is I can rebook and get a $100 credit or cancel and get my $200 deposit back. The letter never spoke about lift and shift. I called and was told Because Royal cancelled the cruise for reasons other then Covid I can not lift and shift. All my certificate casino discounts are gone and now expired. Mind you we are talking about close to $3000.  Ok casino folks is this happening to you . This is totally unfair.  

Your casino credits can be extended or reissued.  Your do need to ask as that is completely separate from the cruise booking itself.

I had a FCC from almost 2 years ago from a cruise I cancelled due to DW and surgery.  The FCC expiration was extended until the end of 2021.

With the ships that are being sold and scrapped and cruising not likely to be fully resumed till late summer there will be many more changes.

[firefly333]

1 hour ago, Arizona Wildcat said:

 

With the ships that are being sold and scrapped and cruising not likely to be fully resumed till late summer there will be many more changes.

I sure hope you are wrong about late summer.  My only untouched cruise is a booking I just made about 2 weeks ago for end of april 2021. 

[bigrednole]

It really comes down to what is in the contract' T&C's. I would peruse those to understand what you are entitled to. I am fairly certain RCL had their legal team review what they are obligated to in a case of canceling a cruise. 

[ipeeinthepool]

From my perspective this is just another example of take the money when your cruise is canceled.  There are going to be lots of schedule changes and plenty of opportunities to find yourself on the wrong side of the “new” policy.