"check in unavailable"

[jdg623]

anyone else having problems accessing check in? Whether viewing a cruise where check in was completed or trying to start check in on an upcoming cruise, I get an error message saying 

Sorry, there’s been a glitch

Check-in is currently unavailable, so please try again later.

[Biker19]

1 minute ago, jdg623 said:

 I get an error message saying 

Clear cache and/or try a different device/browser.

[jdg623]

That worked, thanks!

[Den7Cruiser]

Same thing happened to me this morning when I tried using Chrome to check in.  I switched to Microsoft Edge and was able to check in.

 

Speaking of check in, do we have to upload a photo of ourselves or will they still take the picture when we check in at the pier?

[barbeyg]

Heads up for others who have this issue, when I tried this on my computer, that was the message I got.  I went into the app and it was available there, got it done in minutes.

 

So, as @Biker19 mentioned the best option to try first, if you want to try the app, log out of your online account first on your computer, if you normally stay logged in.  

 

And @Den7Cruiser, if you don't take a photo, they will do it at the port. 

Edited September 9, 2021 by barbeyg