redeeming Bank of America Royal Carib points

[rucruisn2]

I have a cruise booked and want to redeem points from my Royal credit card with Bank of America.  I called the bank for help and they give me the wrong number to call.  Does anyone know who I should call?  
Thanks much!!

[SilkySal]

Found this on the RCI web site:

 

Who do I call if I have questions about my credit card account or the total of my MyCruise® Points?

A

 

 

You can call Bank of America Customer Service at 800-421-2110 if you need assistance with your account, such as, general information regarding your credit card account, customer satisfaction, or points available for redemption.

Royal Caribbean®, Celebrity Cruises®, or its employees do not have insight into your credit card account information and will not be able to answer questions relative to your credit card account. Please ensure for your own privacy you do not discuss your account information with our employees.

You can also manage your credit card account and any earned MyCruise® Points online after you enroll in Online Banking with Bank of America.

[parrotfeathers]

I always did mine online.  

[Merion_Mom]

https://www.managerewardsonline.com/REWARDSapp/brp-mycruise/sign-in?1

 

 

888-305-4626

[SilkySal]

Hubby usually redeems our points on-line through our BOA account.

[lilapr]

17 minutes ago, Merion_Mom said:

https://www.managerewardsonline.com/REWARDSapp/brp-mycruise/sign-in?1

 

 

888-305-4626

This!! I redeemed some points yesterday, went online but had some questions so I called the number shared above. I wanted to know if I needed to have a reservation first or redeem the points first. FYI, it can be done either way.

They were able to, once verifying my information, check the balance of my points, discuss the different alternatives and limitations, and even book the cruise and email the invoice to me. The rep who assisted me was very friendly, helpful, knowledgeable and patient.

[kjenaz]

I did it by phone due to technical issues.  The hold on the phone was VERY Long, but we did get it taken care of.

[rucruisn2]

Thanks all, I got them redeemed and saw confirmation on-line.

[shoptom]

I redeemed online in July and it hasn't been applied to my booking for this month yet.

[cruiseguy1016]

27 minutes ago, shoptom said:

I redeemed online in July and it hasn't been applied to my booking for this month yet.

 

I assume this is for OBC? Mine always show up within a of couple weeks. I think you should call to verify the points have been applied.