HAL website sign-in

[kelmac]

I have three HAL cruises coming up, including a side by side pairing of the Rotterdam/Nieuw Statendam.

The website takes in everything, but it won't allow me to obtain or print my boarding passes.  I got emails that two of them were available.  The Rotterdam booking indicates the boarding passes are available on Oct 28th, but I still can't get them to come up or print them.

 

Any insight on this problem.  (tried on my desk top, iPad and phone -- no go)

 

Thanks,

Kel

[VMax1700]

1 hour ago, kelmac said:

but I still can't get them to come up or print them.

 

Do you mean that the 'buttons' at the end of the check in process are 'greyed out'? 

Have you completed the Health Questionnaire etc?

[Linguist208]

I had no problem logging in just now.

 

Now if only that "remember me" checkbox on login actually did something.

[Cruising-along]

Same as it has been for more days than I can remember, I have no problem signing in, seeing my bookings, but cannot access any details about each booking.  Last night I had a start because I had gone from being 5-star with 580 Mariner credits, to 0.  😳 At least this morning that has been corrected, but I'd rather be able to get into my bookings. 😉  

[kelmac]

1 hour ago, VMax1700 said:

Do you mean that the 'buttons' at the end of the check in process are 'greyed out'? 

Have you completed the Health Questionnaire etc?

Yep! VMax -- the buttons are greyed out.  I think I've completed the Health Questionnaire -- maybe there's more to it??

 

Thanks,

Kel

[*Miss G*]

On 11/14/2021 at 11:17 AM, Cruising-along said:

Same as it has been for more days than I can remember, I have no problem signing in, seeing my bookings, but cannot access any details about each booking.  Last night I had a start because I had gone from being 5-star with 580 Mariner credits, to 0.  😳 At least this morning that has been corrected, but I'd rather be able to get into my bookings. 😉  

 

Ohmygosh, I have been having the same problems for two days now!  I can see my bookings but I can’t get into them.  Kind of a problem since we’re leaving next week. 🤨

[Cruising-along]

24 minutes ago, *Miss G* said:

 

Ohmygosh, I have been having the same problems for two days now!  I can see my bookings but I can’t get into them.  Kind of a problem since we’re leaving next week. 🤨

Well, hopefully not jinxing myself, but about a week after I wrote that, suddenly I could get into my bookings again and have been able to ever since.  I didn't do anything differently, so who knows??  Just keep trying, I guess!