On hold for 4 hours and still waiting. How do you get to speak with an agent?

[culvercitycruiser]

On 12/14/2021 at 8:14 PM, kiwimum said:

Experienced the same issue on the Majestic in October.  If you booked the extended balcony on Dolphin, I think port side, they are now quarantine cabins and you will not get it back.

Yes, I finally got through to someone this morning.   We are now on the Dolphin Starboard side

[StLouisCruisers]

My TA got through yesterday and refared me for my June 29 Island Princess cruise.  It was linked to the July 13 cruise (raise in price under the sale) so she couldn't refare me on her computer and had to call.  Poor thing!

 

Anyway it was worth the effort.  With the reduction in price on the cruise ($2500) and then me changing the flights on EZAir afterwards to a different category we saved around $4000 yesterday.  Not a bad day's work!

[Hlitner]

15 minutes ago, StLouisCruisers said:

My TA got through yesterday and refared me for my June 29 Island Princess cruise.  It was linked to the July 13 cruise (raise in price under the sale) so she couldn't refare me on her computer and had to call.  Poor thing!

 

Anyway it was worth the effort.  With the reduction in price on the cruise ($2500) and then me changing the flights on EZAir afterwards to a different category we saved around $4000 yesterday.  Not a bad day's work!

That is terrific news :).  Another good example of why it truly pays (with major dollars) to use a decent cruise/travel agent.  We have found this true with every cruise line (and we have been on 16 lines) although the financial advantages do wane when booking with some of the ultra luxury lines (I.e. Seabourn, Silverseas, etc).

 

Hank

[Mike45LC]

I am on hold, at 38 minutes right now, waiting for Casino Department.  At least, they do NOT tell me that my call is important to them!!!  I'd love a call-back option!

 

[dog]

5 minutes ago, Mike45LC said:

I am on hold, at 38 minutes right now, waiting for Casino Department.  At least, they do NOT tell me that my call is important to them!!!  I'd love a call-back option!

 

Call in morning as soon as they start work. You can put it on hold with casino discount. If it is free cruise you need to call 

[donaldsc]

deleted

Edited December 17, 2021 by donaldsc

[Mike45LC]

Guys, it took me one hour total waiting on hold.  The casino discount was well worth the wait!!  And the representative was very helpful and friendly.  Overall, a thumbs up!