Renmar Posted January 28, 2022 #1 Share Posted January 28, 2022 For the last week or so I can't log in to the Princess website. Get this message every time. Anybody else have the same problem? Theo Link to comment Share on other sites More sharing options...
TKS Posted January 28, 2022 #2 Share Posted January 28, 2022 I’ve had this problem too. I had to hit the Need Help button and change my password in order to get in. 1 Link to comment Share on other sites More sharing options...
Renmar Posted January 28, 2022 Author #3 Share Posted January 28, 2022 I tried that too but still the same result. Thanks for the reply. Theo Link to comment Share on other sites More sharing options...
cjpj Posted January 28, 2022 #4 Share Posted January 28, 2022 I had this problem last night too. Just kept trying at different intervals and finally got it. In the past I've changed my password and that was a neverending series of problem. 1 Link to comment Share on other sites More sharing options...
Tedferg Posted January 28, 2022 #5 Share Posted January 28, 2022 13 minutes ago, cjpj said: I had this problem last night too. Just kept trying at different intervals and finally got it. In the past I've changed my password and that was a neverending series of problem. I had same problem yesterday and things worked after a few attempts. BTW I changed password in the past but the 'Saved' password in the browser was the old one. Caused problems until I updated the Saved password. Link to comment Share on other sites More sharing options...
Sea Hag Posted January 28, 2022 #6 Share Posted January 28, 2022 1 hour ago, cjpj said: I had this problem last night too. Just kept trying at different intervals and finally got it. In the past I've changed my password and that was a neverending series of problem. I got that problem yesterday too, and like you I've done that password changing dance. No good comes of it! Today I can log in just fine. Link to comment Share on other sites More sharing options...
Renmar Posted January 28, 2022 Author #7 Share Posted January 28, 2022 (edited) After trying all of the suggestions mentioned here I think I have to give up. The website shows I am logged in but the only thing that is happening is that little Processing gismo in the middle keeps spinning forever and if I try to click on any other place it sends me back to square one. Maybe they don't want me anymore 🤥. Theo Edited January 28, 2022 by Renmar 1 Link to comment Share on other sites More sharing options...
Skeptibanker Posted January 29, 2022 #8 Share Posted January 29, 2022 I have received that little spinning wheel for a month now - tried emailing and calling - apparently no one knows how to fix it. Link to comment Share on other sites More sharing options...
deliver42 Posted January 29, 2022 #9 Share Posted January 29, 2022 I had that problem yesterday for quite a while, then, all of a sudden, it let me sign in. Link to comment Share on other sites More sharing options...
Rare Host CJSKIDS Posted January 29, 2022 #10 Share Posted January 29, 2022 I’ve had the same issues over the last week. Frustrating, that’s for sure. Link to comment Share on other sites More sharing options...
brisalta Posted January 29, 2022 #11 Share Posted January 29, 2022 Try clearing the browser cache. Link to comment Share on other sites More sharing options...
caribill Posted January 29, 2022 #12 Share Posted January 29, 2022 8 hours ago, Skeptibanker said: I have received that little spinning wheel for a month now - tried emailing and calling - apparently no one knows how to fix it. Maybe the people who developed the app have been assigned to work on the computer interface software. 3 Link to comment Share on other sites More sharing options...
Renmar Posted January 29, 2022 Author #13 Share Posted January 29, 2022 10 hours ago, brisalta said: Try clearing the browser cache. Did that. Also restarted laptop-tablet & phone. Still same result 8 hours ago, caribill said: Maybe the people who developed the app have been assigned to work on the computer interface software. I hope not. Theo 1 Link to comment Share on other sites More sharing options...
Renmar Posted February 7, 2022 Author #14 Share Posted February 7, 2022 (edited) Two weeks later and still trying; Result from the help desk of Princess. Tried all the options available at the "contact us" button. Note the bottom of the form, this shows every time. Edited February 7, 2022 by Renmar Link to comment Share on other sites More sharing options...
pathi Posted February 7, 2022 #15 Share Posted February 7, 2022 I have had this issue for a while now. I have been able to login using my name and booking number. Link to comment Share on other sites More sharing options...
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