Chat Feature on Carnival Hub app

[klfrodo]

Sharing my experience on Carnival Freedom this past week.

It’s only $5 for the entire cruise for the “Chat” feature.

However, it was hit or miss if it actually worked at all. Sometimes the delay on delivery of the message was hours. Sometimes you had to close the Hub app and restart it to get your messages.

 

If it cost more than $5, I would say don’t do it. Obviously since it’s only 5 bucks, Carnival has no reason to try to improve its operation.

[jetsfan58]

Similar issues on my recent cruise. We can always go back to our old walkie talkies!!!! 

[Joe817]

13 minutes ago, jetsfan58 said:

Similar issues on my recent cruise. We can always go back to our old walkie talkies!!!! 

It seems like that would be a lot more reliable. 

[jetsfan58]

1 minute ago, Joe817 said:

It seems like that would be a lot more reliable. 

Actually saw a mom with the walkie talkies. Guess she brought it as a back up. Hadn't seen that in a few years but mom always knows best . 

[imacruiser99]

Folks, it is not just Carnival, same issue with the NCL app.  unless you are actively in the app all the time, the notifications are delayed.  I think it is just a nature of the beast.  Best solution is to have scheduled check-ins with the app, or a place to meet up.

 

Sorry, technology is great, only when it works.

[jetsfan58]

We have an upcoming cruise where we will be bringing the walkie talkies as a backup. Beats walking all over the ship to find your lost mates.   

[LincolnLog]

This is the first I’ve heard of this, I’m surprised because we just got off the Panorama and it worked great. There were four of us using it and we thought it was money well spent. We used it nonstop all week with no issues. 

[nydney1]

I was on the Valor a couple weeks ago and it was spotty at best. There was allot of restarting the ap.

 

I agree if it was more than $5 I would pass.

[audcc77]

Ask for your $5 back.  I ask for internet $ back a lot. 

Until customers ask for refunds on this, Carnival will continue to sell it and not make any attempt to fix it. 
 

I keep buying internet hoping they’ve fix it to work better than 50 percent of the time.  On the Sunshine a few weeks ago, it didn’t work in our room or up on the pool deck or in the MDR. I would have to log off and back on to use it, and even then, it was only working half the time. 
 

On the Mardi Gras it was fine. 
 

On the Sunshine next week. I’ve purchased internet again. I’m guessing it will be worse because I’m in an interior cabin this time. We’ll see. 

[Bostwick girl]

The chat feature gets better and better. This last cruise on Spirit, only had one or two issues, otherwise worked great. Now internet is another story! First time I ever got it, chose the value package, and could only get on line in the very early mornings. Should have asked for my money back, but I won’t be getting it again!

 

[TerReuv]

On 4/3/2022 at 6:18 PM, jetsfan58 said:

Similar issues on my recent cruise. We can always go back to our old walkie talkies!!!! 

 

We have been considering walkie talkies as I had heard the same thing about chat.  Can you tell me what kind you have and were there any places on the ship that you notice they wouldn't work?

 

Thanks.

[cruising1117]

Carnival chat worked better than RCCL’s did.  They refunded it on the Harmony and the Adventure both!  Plus Carnivals is less money

Edited April 5, 2022 by cruising1117
Add additional info

[Okiebeachlover]

RC's worked for us.  This is our first Carnival Cruise-our daughter is marrying into a Carnival Cruising family. I hope it works for us.

 

[Mike45LC]

This thread is two years old.

 

In 2024, on both the Panorama and the Venezia, Chat worked well for us, except for the lack of audible alerts.