Cancelled excursion refund nonsense

[craig01020]

I called NCL this morning to cancel an excursion. After waiting and waiting on hold, I finally got through and cancelled my excursion. After I disconnected and received my updated e-mail confirmation, I noticed that the refund was issued as POM credit instead of back to my credit card! 🤬

 

So...I am currently on hold again trying to fix this.

 

I can't believe that in 2022 the best technology they can offer is to call and wait on hold forever.

[agrimm01]

That is frustrating.  But, when I called yesterday the automated phone system offered a callback so I didn't have to stay on the phone.  Didn't you get that chance when you called?

[Rick&Jeannie]

I was not aware that NCL had activated a call back system.  Nice!  Delta uses that and it really is nice to be able to go about your day without having to carry around a phone waiting on hold.  Does NCL run it like Delta where they actually give you an estimated call back interval?

[kona_wahine]

At least they cancelled yours. I had to call back a week later when I didn’t receive a notice and it still showed on my booking. And one THEY cancelled never refunded, I had to ask for a refund. Which didn’t happen, it was sitting in cyber space. at about 10 days now, still waiting for both refunds…..

[RocketMan275]

The call back feature is next to useless.  I still have to carry around my phone.  My phone sends anything that isn't in my contacts list to voice mail.  I then have to retrieve the voice mail and call back which is back on hold.

[phissy]

1 hour ago, agrimm01 said:

That is frustrating.  But, when I called yesterday the automated phone system offered a callback so I didn't have to stay on the phone.  Didn't you get that chance when you called?

The callback system is a joke. 
Yes, with the airlines , they  really do make it so you do not lose you place in line.

NCL sends you to limbo. First time I used it, wait times were 65 minutes. After 6 hours,I  called NCL back and was asked if I wanted to cancel my callback. 🤣

Waited another 70 minutes, connected then hung up.

Realized weekends are the worst time to call.  Called on Monday and selected callback again. Wait time was 35 minutes. Never got a callback the entire day.

Called NCL back next day and just waited on hold, early morning so 15 minutes hold.

 

 

 

Edited April 26, 2022 by phissy

[phissy]

1 hour ago, Rick&Jeannie said:

I was not aware that NCL had activated a call back system.  Nice!  Delta uses that and it really is nice to be able to go about your day without having to carry around a phone waiting on hold.  Does NCL run it like Delta where they actually give you an estimated call back interval?

NO

[craig01020]

2 hours ago, agrimm01 said:

That is frustrating.  But, when I called yesterday the automated phone system offered a callback so I didn't have to stay on the phone.  Didn't you get that chance when you called?

Yes, but when I tried to accept it, I was told it was unavailable.

[FLAHAM]

I cancelled 5 cruises at various times during the pandemic.  My NCL PCC, always easily reachable, each time completed the cancellation within seconds.  The ability to quickly alter or cancel a trip, without the bother of the main NCL numbers, are good reason to utilize your PCC.

[craig01020]

29 minutes ago, FLAHAM said:

I cancelled 5 cruises at various times during the pandemic.  My NCL PCC, always easily reachable, each time completed the cancellation within seconds.  The ability to quickly alter or cancel a trip, without the bother of the main NCL numbers, are good reason to utilize your PCC.

How does one get a PCC?

[casofilia]

@Craig1012

 

How does one get a PCC?

 

Either call the local NCL office and ask for one.   Or gat them to call you.  Or use the "Talk to an agent" on the website