Rare craig01020 Posted April 26, 2022 #1 Share Posted April 26, 2022 I called NCL this morning to cancel an excursion. After waiting and waiting on hold, I finally got through and cancelled my excursion. After I disconnected and received my updated e-mail confirmation, I noticed that the refund was issued as POM credit instead of back to my credit card! 🤬 So...I am currently on hold again trying to fix this. I can't believe that in 2022 the best technology they can offer is to call and wait on hold forever. Link to comment Share on other sites More sharing options...
agrimm01 Posted April 26, 2022 #2 Share Posted April 26, 2022 That is frustrating. But, when I called yesterday the automated phone system offered a callback so I didn't have to stay on the phone. Didn't you get that chance when you called? Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted April 26, 2022 #3 Share Posted April 26, 2022 I was not aware that NCL had activated a call back system. Nice! Delta uses that and it really is nice to be able to go about your day without having to carry around a phone waiting on hold. Does NCL run it like Delta where they actually give you an estimated call back interval? Link to comment Share on other sites More sharing options...
kona_wahine Posted April 26, 2022 #4 Share Posted April 26, 2022 At least they cancelled yours. I had to call back a week later when I didn’t receive a notice and it still showed on my booking. And one THEY cancelled never refunded, I had to ask for a refund. Which didn’t happen, it was sitting in cyber space. at about 10 days now, still waiting for both refunds….. Link to comment Share on other sites More sharing options...
RocketMan275 Posted April 26, 2022 #5 Share Posted April 26, 2022 The call back feature is next to useless. I still have to carry around my phone. My phone sends anything that isn't in my contacts list to voice mail. I then have to retrieve the voice mail and call back which is back on hold. 1 Link to comment Share on other sites More sharing options...
phissy Posted April 26, 2022 #6 Share Posted April 26, 2022 (edited) 1 hour ago, agrimm01 said: That is frustrating. But, when I called yesterday the automated phone system offered a callback so I didn't have to stay on the phone. Didn't you get that chance when you called? The callback system is a joke. Yes, with the airlines , they really do make it so you do not lose you place in line. NCL sends you to limbo. First time I used it, wait times were 65 minutes. After 6 hours,I called NCL back and was asked if I wanted to cancel my callback. 🤣 Waited another 70 minutes, connected then hung up. Realized weekends are the worst time to call. Called on Monday and selected callback again. Wait time was 35 minutes. Never got a callback the entire day. Called NCL back next day and just waited on hold, early morning so 15 minutes hold. Edited April 26, 2022 by phissy Link to comment Share on other sites More sharing options...
phissy Posted April 26, 2022 #7 Share Posted April 26, 2022 1 hour ago, Rick&Jeannie said: I was not aware that NCL had activated a call back system. Nice! Delta uses that and it really is nice to be able to go about your day without having to carry around a phone waiting on hold. Does NCL run it like Delta where they actually give you an estimated call back interval? NO Link to comment Share on other sites More sharing options...
Rare craig01020 Posted April 26, 2022 Author #8 Share Posted April 26, 2022 2 hours ago, agrimm01 said: That is frustrating. But, when I called yesterday the automated phone system offered a callback so I didn't have to stay on the phone. Didn't you get that chance when you called? Yes, but when I tried to accept it, I was told it was unavailable. Link to comment Share on other sites More sharing options...
FLAHAM Posted April 26, 2022 #9 Share Posted April 26, 2022 I cancelled 5 cruises at various times during the pandemic. My NCL PCC, always easily reachable, each time completed the cancellation within seconds. The ability to quickly alter or cancel a trip, without the bother of the main NCL numbers, are good reason to utilize your PCC. 2 Link to comment Share on other sites More sharing options...
Rare craig01020 Posted April 26, 2022 Author #10 Share Posted April 26, 2022 29 minutes ago, FLAHAM said: I cancelled 5 cruises at various times during the pandemic. My NCL PCC, always easily reachable, each time completed the cancellation within seconds. The ability to quickly alter or cancel a trip, without the bother of the main NCL numbers, are good reason to utilize your PCC. How does one get a PCC? Link to comment Share on other sites More sharing options...
casofilia Posted April 26, 2022 #11 Share Posted April 26, 2022 @Craig1012 How does one get a PCC? Either call the local NCL office and ask for one. Or gat them to call you. Or use the "Talk to an agent" on the website Link to comment Share on other sites More sharing options...
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