davy jones Posted May 5, 2022 #1 Share Posted May 5, 2022 I had a move up bid accepted yesterday for my cruise next week. My credit card was charged and room changed on my reservation. My TA sent us a revised invoice for the sailing reflecting the room change, move up payment, and other details, including OBC. Today, I went onto my cruise planner and it is showing that my OBC is $300 lower than yesterday. This is not consistent my invoice and the policy. Has this happened to anyone? Link to comment Share on other sites More sharing options...
DevilinaBluDress Posted May 5, 2022 #2 Share Posted May 5, 2022 Yes, happened to me. My TA was able to straighten it out with one phone call 1 Link to comment Share on other sites More sharing options...
davy jones Posted May 5, 2022 Author #3 Share Posted May 5, 2022 4 minutes ago, MadisonMom said: Yes, happened to me. My TA was able to straighten it out with one phone call I have contacted my TA and am awaiting their response. Hopefully, we will have the same result. The policy about keeping existing promotions is quite clear. Link to comment Share on other sites More sharing options...
jagoffee Posted May 5, 2022 #4 Share Posted May 5, 2022 1 hour ago, davy jones said: I have contacted my TA and am awaiting their response. Hopefully, we will have the same result. The policy about keeping existing promotions is quite clear. Yes, it is. Unless you spent some of the OBC pre cruise it should be the same as your invoice. Link to comment Share on other sites More sharing options...
Luvcrusn Posted May 5, 2022 #5 Share Posted May 5, 2022 We had no issues like that when ours was accepted. I hope this gets sorted out by your TA. It's probably one of X's infamous IT glitches. Good luck! Link to comment Share on other sites More sharing options...
davy jones Posted May 7, 2022 Author #6 Share Posted May 7, 2022 Problem fixed by TA. You think that they would have these problems fixed by now. 2 Link to comment Share on other sites More sharing options...
FlorenceItaly Posted May 7, 2022 #7 Share Posted May 7, 2022 1 hour ago, davy jones said: Problem fixed by TA. You think that they would have these problems fixed by now. Thanks for the update! Link to comment Share on other sites More sharing options...
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