Can’t Get Ahold of PVP, May Loose Room

[Cruising_Addict]

Curious as to what my options are. We are booked on a cruise sailing in less than a week. There’s a room that opened up that I want to switch to, but I can’t get ahold of my PVP. Is there anything else I can do to be sure I don’t loose the chance to get the room? 

[nwcruiselover]

Have you tried emailing, texting and calling your PVP?  Is so and no contact has been made, I would suggest calling Carnival’s main number, 1-800-764-7419 and waiting on hold to speak with a representative.  Good luck!

[ultrafighter]

14 minutes ago, Cruising_Addict said:

Curious as to what my options are. We are booked on a cruise sailing in less than a week. There’s a room that opened up that I want to switch to, but I can’t get ahold of my PVP. Is there anything else I can do to be sure I don’t loose the chance to get the room? 

You could try putting it on a courtesy hold on the website.  They give you 96-ish hours normally to book it or lose it.

[nwcruiselover]

5 minutes ago, ultrafighter said:

You could try putting it on a courtesy hold on the website.  They give you 96-ish hours normally to book it or lose it.

That’s worth a try, but I don’t think Carnival allows courtesy holds on cruises sailing in less than a week.

[BlerkOne]

11 minutes ago, ultrafighter said:

You could try putting it on a courtesy hold on the website.  They give you 96-ish hours normally to book it or lose it.

At best, they might allow 24 hours this close to sailing. But you can keep canceling and putting another hod on the cabin when it adds back to inventory.

[Illbcruzn4life]

26 minutes ago, nwcruiselover said:

Have you tried emailing, texting and calling your PVP?  Is so and no contact has been made, I would suggest calling Carnival’s main number, 1-800-764-7419 and waiting on hold to speak with a representative.  Good luck!

I second this idea .

[mz-s]

56 minutes ago, Cruising_Addict said:

Curious as to what my options are. We are booked on a cruise sailing in less than a week. There’s a room that opened up that I want to switch to, but I can’t get ahold of my PVP. Is there anything else I can do to be sure I don’t loose the chance to get the room? 

 

You don't have to use a PVP just because you have one, you can always call the 1-800 number. Or the casino number if you are a casino guest.

Edited June 16, 2022 by mz-s

[urbanhawk]

3 hours ago, ultrafighter said:

You could try putting it on a courtesy hold on the website.  They give you 96-ish hours normally to book it or lose it.

The O.P.  stating that the cruise is booked-just wanting to change cabins, if I read it  correctly. A call  to any CCL  rep, should be able to help.

[ultrafighter]

2 minutes ago, urbanhawk said:

The O.P.  stating that the cruise is booked-just wanting to change cabins, if I read it  correctly. A call  to any CCL  rep, should be able to help.

I know what the OP said.  I was suggesting a hold on the new room to keep it from getting booked by someone else until she can get a hold of someone to make the switch for her.

[Saint Greg]

I would call carnival and have someone else do it. Surely you aren’t limited to a particular PVP.

[urbanhawk]

Now I understand what you were saying, ultrafighter-that is a good idea. (Sorry-I think my brain is fried, as it was our 1st 111 degree day today.)

[mz-s]

It's important to realize that PVPs are not like TAs - they do not take "ownership" of your booking - any Carnival PVP or even the folks who answer the general 1-800 line can help you with a booking made by a PVP.

[Cruising_Addict]

Just an update: by the time my PVP called back I had decided that I didn’t want to spend the $1,500+ to switch to the suite. Well, as faith would have it I received an upsell call today for that very suite for only $700. So I saved $800 due to my PVP not being available that day. Worked out for me. 😁

[ultrafighter]

10 hours ago, Cruising_Addict said:

Just an update: by the time my PVP called back I had decided that I didn’t want to spend the $1,500+ to switch to the suite. Well, as faith would have it I received an upsell call today for that very suite for only $700. So I saved $800 due to my PVP not being available that day. Worked out for me. 😁

I'm so glad that worked out!