Can't register credit card without Radiqual gaming

[Flyinby]

I was dutifully going through the "must do" list in the Medallion app, when I got to adding a credit card for onboard charges.  Filled it all out, then came to the part where it says I authorize Carnival/Princess to store my card info.  Right below is another authorization for "Radiqual Gaming" to store my info, and I can't do anything without also authorizing that.

 

For one thing, I never heard of Radiqual Gaming and have no interest in anything to do with the casino onboard other than walk through to get somewhere else.  Any charge made from gaming will not be from me, and why would I want some unknown gambling outfit to store my credit card data?  Security breaches happen fairly often and there's no point in giving that info to even an honest company that I have no use for.

 

I guess I could just ignore it and figure nothing will happen, but it really irks me that I can't just authorize the card for shipboard charges without some gaming outfit horning in.  Frankly, I prefer ships without casinos, but hate to cancel a planned 6-cabin family trip for something so ridiculous.  Anybody else find this so annoying, or found a solution.  I guess I can just show up at the departure and tell them I refuse to authorize gaming charges, but who wants the hassle on departure day?

[PacnGoNow]

35 minutes ago, Flyinby said:

I was dutifully going through the "must do" list in the Medallion app, when I got to adding a credit card for onboard charges.  Filled it all out, then came to the part where it says I authorize Carnival/Princess to store my card info.  Right below is another authorization for "Radiqual Gaming" to store my info, and I can't do anything without also authorizing that.

 

For one thing, I never heard of Radiqual Gaming and have no interest in anything to do with the casino onboard other than walk through to get somewhere else.  Any charge made from gaming will not be from me, and why would I want some unknown gambling outfit to store my credit card data?  Security breaches happen fairly often and there's no point in giving that info to even an honest company that I have no use for.

 

I guess I could just ignore it and figure nothing will happen, but it really irks me that I can't just authorize the card for shipboard charges without some gaming outfit horning in.  Frankly, I prefer ships without casinos, but hate to cancel a planned 6-cabin family trip for something so ridiculous.  Anybody else find this so annoying, or found a solution.  I guess I can just show up at the departure and tell them I refuse to authorize gaming charges, but who wants the hassle on departure day?

I thought the same as you originally and searched a little.  I found a post from

@Moondoggyas follows.  I did put in my CC for shipboard and not shore side.

 

quote:

 

Moondogy

Posted January 25

• #6   

A few things my search turned up, don't know if you found this on them. 

Radiqal is a software product’s and services company with over 50 man years of management and over 200 man years of development experience. Recognized for strong technical and leadership skills, we have been a high end – niche market solution’s company and have time and again delivered cutting edge solutions for our customers.

 

We nurture ideas from inception to completion. Radiqal has a state of the art software research, development and support facility in India.

In todays cost competitive market place, innovativethinking is the fuel to survival and success. We pledge to augment our client’s domain expertise by providing “RADIQALLY” different solutions, in-turn giving them a competitive edge.

 

Our Systems Design and Development expertise are in the areas of Internet of Things (IoT), Gaming and Wagering, Mobile Development, Interactive TV, Video on Demand,Content Delivery, Broadcast Satellite TV, Hospitality, Carrier Class GSM Service Provisioning and B2B – B2C products and services.

 

Some Of Our Clients

 

 

 

 

Unquote 

Hope you don’t mind me quoting you Moondoggy.

 

[Flyinby]

Thanks for the info.  Really seems presumptuous of Princess to assume we won't mind them adding that in to the requirements.  I'll probably just authorize it for this cruise, since I don't want to disappoint the rest of the family (14 of us on this trip) by canceling.  Too bad though, our last two Princess cruises in 2019 were very nice (Panama Canal and Alaska), and I doubt if I'll continue to book them if they pull stuff like this.  There are too many choices to put up with such things, and no good reason to require people who aren't going to gamble to authorize their credit card for something that has nothing to do with the cruise, other than it being present on the ship.

 

Kind of like a hotel sneaking in a credit card authorization for a brothel when you check in, "just in case" 8^).  Anyway, I'll "vote with my feet" if they continue to do it.

[JimmyVWine]

27 minutes ago, Flyinby said:

Thanks for the info.  Really seems presumptuous of Princess to assume we won't mind them adding that in to the requirements.  I'll probably just authorize it for this cruise, since I don't want to disappoint the rest of the family (14 of us on this trip) by canceling.  Too bad though, our last two Princess cruises in 2019 were very nice (Panama Canal and Alaska), and I doubt if I'll continue to book them if they pull stuff like this.  There are too many choices to put up with such things, and no good reason to require people who aren't going to gamble to authorize their credit card for something that has nothing to do with the cruise, other than it being present on the ship.

 

Kind of like a hotel sneaking in a credit card authorization for a brothel when you check in, "just in case" 8^).  Anyway, I'll "vote with my feet" if they continue to do it.

Seems like a bit of an overreaction. When you register your card, you are allowing charges to be run through Harding even if you never intend to step foot in a shop and Park West even if you never intend to buy art at an art auction.  I’m not sure why Radiqal requires a separate authorization since it is not a direct to consumer company, but I don’t see it being any different than turning your card information over to any of the other third-party vendors on board.

[brisalta]

I managed to register my credit card with Princess without registering with Radiqal.

By the way I did some research with regards to Radiqal and it appears to be a 9 person outfit located in a state not known for software or banking expertise.

[caribill]

37 minutes ago, brisalta said:

I managed to register my credit card with Princess without registering with Radiqal.

 

 

How?

 

[Flyinby]

15 hours ago, JimmyVWine said:

Seems like a bit of an overreaction. When you register your card, you are allowing charges to be run through Harding even if you never intend to step foot in a shop and Park West even if you never intend to buy art at an art auction.  I’m not sure why Radiqal requires a separate authorization since it is not a direct to consumer company, but I don’t see it being any different than turning your card information over to any of the other third-party vendors on board.

If I wanted to use the casino, I would have no problem using my card with Princess, Radiqal or whoiever runs the casino.  Registering a card to save for future use is a different thing.  The card information is then stored on their servers, and a data breach, as most have seen, is a possibility even with large companies.  But I should be able to choose which companies I want to allow to store my credit card information...most online transactions will have a checkbox so even business you're dealing with will have to be authorized to save the info for any future use.

 

I have no interest in ever doing business with Radiqal, so why would I want them storing my credit card info for future use?  If there is a reason Princess is requiring it, they should explain it clearly, which they don't do in the least.  It would have been simple to have two checkboxes, and give us the option of choosing who we want to give our credit card info.  Instead, it's someone we never heard of, self-described as a "gaming" enterprise, expecting us to just say "sure, go ahead! when we may have no interest in gaming or anything else from the casino.

 

Over-reacting?  Sort of, but if no one says anything, how will they realize it's a stupid move on their part?  Regardless, I'll complete the current cruise whether I have to register it or not, in order to not disappoint those in my family who are going.  But if I have to do that and register with Radiqal, I probably won't book any more cruises with Princess, which will be their loss, miniscule as it may be.  It's just a stupid move on their part, which could be corrected easily by the webdude putting in a second checkbox that's optional.

[Flyinby]

13 hours ago, brisalta said:

I managed to register my credit card with Princess without registering with Radiqal.

By the way I did some research with regards to Radiqal and it appears to be a 9 person outfit located in a state not known for software or banking expertise.

That's good to hear, could you explain how you did it?  I thought of calling them, but reading some accounts elsewhere of people who called only to find nobody knew anything, wasn't optimistic.  I'm sure others would like to know how you were able to do so.

[JimmyVWine]

3 minutes ago, Flyinby said:

I have no interest in ever doing business with Radiqal, so why would I want them storing my credit card info for future use?

Do you have any intention of doing business with Harding. Or Park West?  
How is Princess supposed to know in advance which companies you intend to do business with?  Should there be a long list of check boxes for every vendor?

[Flyinby]

4 minutes ago, JimmyVWine said:

Do you have any intention of doing business with Harding. Or Park West?  
How is Princess supposed to know in advance which companies you intend to do business with?  Should there be a long list of check boxes for every vendor?

Please re-read my reply.  Your question has nothing to do with anything I said, nor did I authorize Harding or Park West to store my credit card info for future use. Nor did Princess ask me to. 

[JimmyVWine]

4 minutes ago, Flyinby said:

Please re-read my reply.  Your question has nothing to do with anything I said, nor did I authorize Harding or Park West to store my credit card info for future use. Nor did Princess ask me to. 

My post has everything to do with what you posted. You’re just not seeing it through your anger. How do you know that Harding does not have access to your information? Did you check a box notifying Princess that you do not authorize it to share your information with the shops on board? No, you did not because there is no such option. You have chosen one particular windmill to tilt at. But that’s fine. Enjoy your cruise. And if an unauthorized charge appears on your card from Radiqal, please come back and give us a report. But I’m betting that your molehill will not grow into a mountain. Done here. 

[2 cruises a year]

17 hours ago, JimmyVWine said:

Seems like a bit of an overreaction. When you register your card, you are allowing charges to be run through Harding even if you never intend to step foot in a shop and Park West even if you never intend to buy art at an art auction.  I’m not sure why Radiqal requires a separate authorization since it is not a direct to consumer company, but I don’t see it being any different than turning your card information over to any of the other third-party vendors on board.

 

1 hour ago, JimmyVWine said:

Do you have any intention of doing business with Harding. Or Park West?  
How is Princess supposed to know in advance which companies you intend to do business with?  Should there be a long list of check boxes for every vendor?

 

1 hour ago, JimmyVWine said:

My post has everything to do with what you posted. You’re just not seeing it through your anger. How do you know that Harding does not have access to your information? Did you check a box notifying Princess that you do not authorize it to share your information with the shops on board? No, you did not because there is no such option. You have chosen one particular windmill to tilt at. But that’s fine. Enjoy your cruise. And if an unauthorized charge appears on your card from Radiqal, please come back and give us a report. But I’m betting that your molehill will not grow into a mountain. Done here. 

Where does it say Harding and Park West have acces to our credit card information?  I've never used the auction, but bought at the stores and never received a bill from anybody except Princess.

I haven't cruised since April, but never had to authorize anyone except Princess and I agree with the OP that authorizing Radiqal is disconcerting.

I wonder if it pertains to Princess Premier?  "Win a Prize for Unlocking Your Cabin Door, No Casino Presence Required".  Yeaaa!  @Flyinby, by any chance did you book Princess Premier?  I have not cruised since Princess Premier came in, maybe that is why I've never seen it.

Edited July 24, 2022 by 2 cruises a year

[Flyinby]

14 minutes ago, 2 cruises a year said:

 @Flyinby, by any chance did you book Princess Premier?  I have not cruised since Princess Premier came in, maybe that is why I've never seen it.

No Premier, just the regular booking for the rooms.  If it doesn't show up for everyone, maybe just certain cruises or depending on laws where the customer resides (?)  This is for the Mexico cruise from California.

[Flyinby]

1 hour ago, JimmyVWine said:

My post has everything to do with what you posted. You’re just not seeing it through your anger. How do you know that Harding does not have access to your information? Did you check a box notifying Princess that you do not authorize it to share your information with the shops on board? No, you did not because there is no such option. You have chosen one particular windmill to tilt at. But that’s fine. Enjoy your cruise. And if an unauthorized charge appears on your card from Radiqal, please come back and give us a report. But I’m betting that your molehill will not grow into a mountain. Done here. 

Anger?  I wasn't angry, though a bit irked at not being able to complete the checklist without  including some unexplained item I'm supposed to sign that releases my credit card info to someone I never heard of and don't, as far as I know, plan to do any business with.  

 

Apparently, according to your logic, once I click the box, even without Radiqal on there, you think Princess can just share all the CC numbers and info anywhere they choose.   If that were the case (it isn't) why would they need another authorization for Radiqal?  (answer) Because Radiqal wants to be able to charge things to my credit card without having to go through Princess (end of answer).  I don't want them to, and I have no reason that I know of to want to give them my credit card info.

 

If Radiqal is indeed the operator of the casino, it could be that Princess doesn't want to have to bill customers that run up a large gambling debt on the ship, so they'd prefer to let the casino operator bill them for it through their credit card. (just a wild guess)

 

Seems like there are others here who aren't thrilled about sharing their CC number with some outfit nobody knows anything about for reasons that no one seems to know; they don't seem angry either, maybe just sensible.

[Anubi]

I am not happy with the Medallion and this just makes it worse. Even before this latest information about the credit card,  I had already decided not to complete the online information, to print my docs and complete the check in at the port.  If I am booked on a Princess cruise, there is no reason for ANYONE other than Princess to have my credit card number.  If Princess can give me a reason why they want this other company to have my credit card information, I'll gladly read the small print.  

[Boatdrill]

Thank you so much for this discussion. 

During a recent Holland America Alaska cruise,  a friend was contacted by her credit card company, regarding possible fraudulent charges on her credit card. Two charges, in odd amounts for hundreds of dollars, were from the ship, and the third was a charge for gaming (she knows nothing about gaming). 

She asked about it at the reception desk. The ship's charges (actual charges made against her credit card) were for the pre-authorization of her card. She was told the gaming charge was not Holland America's.  She called her bank with the information, and they immediately cancelled her card. 

 

On disembarkation day, while having breakfast, a family sat at a table behind her. Their  young boy kept asking his parents if he could do some gaming... the name he used for it was the same name as the gaming charge on her credit card.  

 

After reading this thread, it seems that HAL/Princess/Carnival Corp are up to something that many aren't aware of.   

 

Edited July 25, 2022 by Boatdrill

[Guest ldtr]

21 hours ago, Flyinby said:

Thanks for the info.  Really seems presumptuous of Princess to assume we won't mind them adding that in to the requirements.  I'll probably just authorize it for this cruise, since I don't want to disappoint the rest of the family (14 of us on this trip) by canceling.  Too bad though, our last two Princess cruises in 2019 were very nice (Panama Canal and Alaska), and I doubt if I'll continue to book them if they pull stuff like this.  There are too many choices to put up with such things, and no good reason to require people who aren't going to gamble to authorize their credit card for something that has nothing to do with the cruise, other than it being present on the ship.

 

Kind of like a hotel sneaking in a credit card authorization for a brothel when you check in, "just in case" 8^).  Anyway, I'll "vote with my feet" if they continue to do it.

More like getting your permission for the company that operates the app to collect the information and forward it to Princess.  You run into similar items anytime a vendor uses the services of a third party as a front in to their back office systems. In this case some of the app uses the their software.  You can avoid it just do not use the app and all and check in the old paper way and give your card at check in.  

 

If you want to charge anything using your medallion the charge goes through their Medallion Pay system (most likely written by their software development team in India.

 

From the License agreement from medallion pay license agreement.

 

This End User License Agreement (the "Terms") describe the terms and conditions and govern the access and use of the Medallion Pay service made available by Radiqal, LLC. ("Radiqal") whether via the Radiqal Applications, Radiqal Services, Radiqal APIs, Radiqal Web Portal or otherwise ("Service"). The Service consists of the proprietary operating system, firmware, applications, service plans, the website associated with the services (https://medallionpay.com) ("Radiqal Medallion Pay Website") and any software, documentation, tools, components, and any updates thereto (including software maintenance, service information, help content, bug fixes, or maintenance releases) provided by Radiqal in connection with the service. Any of your obligations set out in these Terms relating to the use of Device or the Service are in addition and not in substitution of any other obligations imposed on you by any "Authorized Sublicensor" (as specifically identified therein) under any separate agreement covering purchase or lease of such Device or Service. These Terms also include Service Providers and Merchants selling their services or products to you in jurisdictions where the Service is available (“Merchant”). 

Edited July 25, 2022 by ldtr

[Guest ldtr]

The companies web site is here

 

https://www.radiqal.com/

 

Their development team is in India.  Not surprising that Carnival, like many other companies, has development done in India.

[Mike45LC]

Radiqal is NOT the casino. Despite the word Gaming in its name.  It is something to do with Princess’s software system.

 

I reluctantly checked that box a year ago, and never was charged by Radiqal, only by Princess.  Including casino charges.

 

[Flyinby]

1 hour ago, Mike45LC said:

Radiqal is NOT the casino. Despite the word Gaming in its name.  It is something to do with Princess’s software system.

 

I reluctantly checked that box a year ago, and never was charged by Radiqal, only by Princess.  Including casino charges.

 

One would think Princess would explain it when insisting you authorize it.  I had clicked the 'i' next to the authorization, thinking I'd get information as to why I'd want to authorize Radiqal to do anything, and there was nothing about it.  That's when I decided not to complete the process, at least for the time being.  Had the 'i' popped up a note that said 'Radiqal is the software company for the Medallion app and its payment system' I may have just gone ahead.

 

I did find some info; 8 employees now, and they write software for casinos and related (bar, drinks, chips, etc.). Not exactly the image of "rock solid company" but not a cause for alarm either.  And the Medallion app is nothing to brag about, but I suppose most software now goes through beta testing on the public.

 

The whole Medallion thing seems like a big waste...a lot of unnecessary changes for nothing.  I was fine with the card we used, and have no desire to wave my Medallion around ashore to charge things to my Princess account, it's all pretty much a waste of time and effort (if it ain't broke, don't fix it...).  But this whole thing is aside from the initial point of the thread...they should have never included that in the "must do" list without an explanation of what it is, expecting people to just say "oh sure, I'll give Roadykill or Raddycull or whatever access to my credit card if Princess wants me to!"

 

Thanks for the info, much appreciated.

[Moondogy]

Not defending or saying everything is hunkey dorey with this company, but from what I see the main thing for this to come about is for the new off shoreside transaction. I for one will not use the off shore part due to what I have read about how much they charge the vendors. There was a thread from a vendor/CC member in Alaska that showed the pamphlets they got from Princess when this was rolled out.  Here is a link to the thread.

Cruisers: Please do NOT use MedallionPay

 

[Anubi]

1 minute ago, Moondogy said:

Not defending or saying everything is hunkey dorey with this company, but from what I see the main thing for this to come about is for the new off shoreside transaction. I for one will not use the off shore part due to what I have read about how much they charge the vendors. There was a thread from a vendor/CC member in Alaska that showed the pamphlets they got from Princess when this was rolled out.  Here is a link to the thread.

Cruisers: Please do NOT use MedallionPay

 

I get that but if we don't find it hunkey dorey (love this!) to use only the shops the Princess wants us to, we should be able to opt out.  Just sayin....

[Guest ldtr]

7 hours ago, Moondogy said:

Not defending or saying everything is hunkey dorey with this company, but from what I see the main thing for this to come about is for the new off shoreside transaction. I for one will not use the off shore part due to what I have read about how much they charge the vendors. There was a thread from a vendor/CC member in Alaska that showed the pamphlets they got from Princess when this was rolled out.  Here is a link to the thread.

Cruisers: Please do NOT use MedallionPay

 

Looking at their portfolio of applications I expect that any purchases on the ship through the TV system, as well as at least some of the charges made on the cell phone app go through one or more of their systems.  As a result they need the ok for shipboard as well.

[Moondogy]

11 hours ago, Anubi said:

I get that but if we don't find it hunkey dorey (love this!) to use only the shops the Princess wants us to, we should be able to opt out.  Just sayin....

Do we know for sure that princess didn't use any other company when we gave our CC for our shipboard accounts in the past? I really am not sure who had our info in the past, but I'd say you could still wait to get to the port and give the information there, right? And if you do it there does a different company get that information? There are so many variables and I'm sure it's not just princess we have to be weary of now these days. But I would really say maybe just give the info at the port. 🙂

[Croooser]

JMO - Sorry for the rant

 

This appears to be a third party payment system/software application that Princess uses to process payments for goods and services on the ship. Fair Enough - it's necessary to have something to do that.

 

BUT...In similar fashion to all of the other missteps that Princess has made since resuming sailings, they have been clumsy at implementing this system. One more instance of not communicating to it's guests what/why they are requesting/requiring this authorization and how they are protecting this info from being compromised other than some vague info buried deep in the T&Cs. Reminds one of the decision to require the use of an app that does not work on cell phones more than a few years old. Or the rollout of the Medallion. Or eliminating traditional dining for everyone. Or sailing the Crown when she repeatedly is not capable of sailing the itinerary that was sold or...  All of these examples and more show either an inability or an unwillingness to appreciate the guests perspective.

 

Given their track record with the Medallion and other changes, it's reasonable to be concerned. I think that the one thing that indicates that it will not wind up being a widespread problem is that we have not heard of multiple cases of Credit Card info being compromised or unauthorized charges occurring (other than the odd, occasional admin error of crew onboard) from this system, even though it is already in place.