Celebrity App Not Working

[junebug61]

When I try to sign into the Celebrity app, it does not recognize my password. When I click on forgot password I get an email back telling me to click on it to reset my password. When I click on it it tells me that the password word has expired even though I just received it a few seconds ago.  It is in a loop. I called Celebrity about a month ago about the issue and they told me not to use the app to just go to celebrity.com. However, I will be cruising In September and want to be able to use my app. Does anyone have any suggestions on how to fix this problem. As I said when I called celebrity cruise line a month ago I waited two hours and they still couldn’t help me.

[davekathy]

3 minutes ago, junebug61 said:

When I try to sign into the Celebrity app, it does not recognize my password. When I click on forgot password I get an email back telling me to click on it to reset my password. When I click on it it tells me that the password word has expired even though I just received it a few seconds ago.  It is in a loop. I called Celebrity about a month ago about the issue and they told me not to use the app to just go to celebrity.com. However, I will be cruising In September and want to be able to use my app. Does anyone have any suggestions on how to fix this problem. As I said when I called celebrity cruise line a month ago I waited two hours and they still couldn’t help me.

Delete the app and re download it. 

[junebug61]

I I tried that about three times it still didn’t work

[davekathy]

3 minutes ago, junebug61 said:

I I tried that about three times it still didn’t work

Maybe something to do with your phone.  Contact them.  I haven't had any issues with the Celebrity app on my phone (Android). 

[Jim_Iain]

Have you tried using the web browser to reset you password.   This has happened to me a couple times, usually over a weekend, and they fix it in a day or two.

 

[jelayne]

The app has been working fine for me but I stayed signed in.  I 

[Coarsegold_Mom]

Is there a support number for the app? We leave in a week and none of my reservations are showing. I have deleted and reinstalled multiple times. It knows me and my sailings. It’s just not showing my reservations. 

[bama4cruisin]

6 hours ago, Coarsegold_Mom said:

Is there a support number for the app? We leave in a week and none of my reservations are showing. I have deleted and reinstalled multiple times. It knows me and my sailings. It’s just not showing my reservations. 

Have you checked your reservation under your Cruise Planner on the website?  I am not having any issues with the app, reservations are there, etc.  I then checked the calendar in my Cruise Planner (website) and they are there as well.  Check your Cruise Planner to ensure they are still in place.  I think it’s likely a glitch of the app in your case.

[CHEZMARYLOU]

Are you cruising with someone else. Have them try to log in on the app and see if that works.

[CKBob]

Had the same problem yesterday.  Just go to change password answer one question, retype your original password and you're in.  Did that twice yesterday and it worked both times