mjrich73 Posted October 30, 2022 #1 Share Posted October 30, 2022 (edited) I started feeling bad during the cruise, but I thought it was due to all the smoke in the casino, messing with my chest and throat. I feel so bad by unknowingly exposing other passengers. I know we are in a much better position dealing with Covid, but I still want to make sure I am doing the right thing for those who may have been in contact with me. I called CCL this afternoon and received ZERO assistance. After explaining the situation and asking what should be done, all I was told was to email post cruise and they would respond within 45 days. I reiterated that this was a Covid concern and I wanted to make sure I was doing the right thing. The lady huffed, put me on hold for almost 10 minutes, then never picked back up and sent my call to the survey. Does anyone know the official recommendation/requirements CCL has for a situation like this or am I ok to just let it go? Thanks so much!! Edited October 30, 2022 by mjrich73 Link to comment Share on other sites More sharing options...
Elaine5715 Posted October 30, 2022 #2 Share Posted October 30, 2022 No, they don't track it nor do they notify anyone 5 Link to comment Share on other sites More sharing options...
Sailin_Pirate Posted October 30, 2022 #3 Share Posted October 30, 2022 You said you tried and was blown off by them. You did your part. At my job it's wear a mask if you have symptoms , but the 30 or so workers are all boostered. 2 Link to comment Share on other sites More sharing options...
Elaine5715 Posted October 30, 2022 #4 Share Posted October 30, 2022 4 minutes ago, Sailin_Pirate said: You said you tried and was blown off by them. You did your part. At my job it's wear a mask if you have symptoms , but the 30 or so workers are all boostered. What was the call center supposed to do? They don't collect the information and have no direction to give. Link to comment Share on other sites More sharing options...
mjrich73 Posted October 30, 2022 Author #5 Share Posted October 30, 2022 (edited) 14 minutes ago, Sailin_Pirate said: You said you tried and was blown off by them. You did your part. At my job it's wear a mask if you have symptoms , but the 30 or so workers are all boostered. What was the call center supposed to do? They don't collect the information and have no direction to give. Hi Elaine5715! What the call center should have done, was provide me with the same information that you did. They should all be informed on the latest CCL Covid guidelines so they can address any customer questions or concerns. And the certainly should not put someone on hold and then never pick back up. I had a simple question that could have taken a few short minutes to answer. Hope you have a great weekend 😀 Edited October 30, 2022 by mjrich73 1 1 Link to comment Share on other sites More sharing options...
Pellaz Posted October 30, 2022 #6 Share Posted October 30, 2022 4 hours ago, mjrich73 said: I started feeling bad during the cruise, but I thought it was due to all the smoke in the casino, messing with my chest and throat. I feel so bad by unknowingly exposing other passengers. I know we are in a much better position dealing with Covid, but I still want to make sure I am doing the right thing for those who may have been in contact with me. You answered your own question. CDC dropped all reporting requirements for cruise lines quite a while ago for precisely that reason. 3 Link to comment Share on other sites More sharing options...
Rare Honolulu Blue Posted October 30, 2022 #7 Share Posted October 30, 2022 @mjrich73: Thank you for attempting to do the right thing. You've done all you can reasonably do. You'll have to receive your reward in another life. End communication. 6 Link to comment Share on other sites More sharing options...
sanmarcosman Posted October 30, 2022 #8 Share Posted October 30, 2022 8 hours ago, Elaine5715 said: They don't collect the information and have no direction to give. That's what they should have said to the OP but their legal team has told Carnival not to comment. Typical corporate legal advice. Link to comment Share on other sites More sharing options...
Drazil65 Posted October 30, 2022 #9 Share Posted October 30, 2022 What the call center should have done, was provide me with the same information that you did. They should all be informed on the latest CCL Covid guidelines so they can address any customer questions or concerns. CCL call center gave you whatever information they currently have, that is what you got basically. They do not track and have no obligation (they are not a medical facility) to let you know what you should do. If you had called a medical office or the health department they would have told you to wear a mask and if you were bad off to see your doctor to get the covid meds if applicable. Getting covid on a cruise is a always a risk at this point but after 2 years of dealing with this in this country, we should all be very well versed on our choices and options. 2 Link to comment Share on other sites More sharing options...
Rare ontheweb Posted October 30, 2022 #10 Share Posted October 30, 2022 What it really comes down to is that they don't want to know and don't care. 4 1 Link to comment Share on other sites More sharing options...
Elaine5715 Posted October 30, 2022 #11 Share Posted October 30, 2022 11 hours ago, mjrich73 said: 14 minutes ago, Sailin_Pirate said: You said you tried and was blown off by them. You did your part. At my job it's wear a mask if you have symptoms , but the 30 or so workers are all boostered. What was the call center supposed to do? They don't collect the information and have no direction to give. Hi Elaine5715! What the call center should have done, was provide me with the same information that you did. They should all be informed on the latest CCL Covid guidelines so they can address any customer questions or concerns. And the certainly should not put someone on hold and then never pick back up. I had a simple question that could have taken a few short minutes to answer. Hope you have a great weekend 😀 That isn't their job. Travelers are responsible for any COVID restrictions. Sounds more that you were saying you contacted COVID onboard and what were they going to do. 1 Link to comment Share on other sites More sharing options...
Elaine5715 Posted October 30, 2022 #12 Share Posted October 30, 2022 When I had COVID, I had no cough. My fall allergies are raging and I cough. Link to comment Share on other sites More sharing options...
tonit964 Posted October 30, 2022 #13 Share Posted October 30, 2022 We have moved way past contact tracing and reporting positive Covid tests. There are no more protocols in place. It’s just that now we have to live with Covid as we do with colds & the flu. 5 Link to comment Share on other sites More sharing options...
RenoNanaOz Posted October 30, 2022 #14 Share Posted October 30, 2022 13 hours ago, mjrich73 said: I started feeling bad during the cruise, but I thought it was due to all the smoke in the casino, messing with my chest and throat. I feel so bad by unknowingly exposing other passengers. I know we are in a much better position dealing with Covid, but I still want to make sure I am doing the right thing for those who may have been in contact with me. I called CCL this afternoon and received ZERO assistance. After explaining the situation and asking what should be done, all I was told was to email post cruise and they would respond within 45 days. I reiterated that this was a Covid concern and I wanted to make sure I was doing the right thing. The lady huffed, put me on hold for almost 10 minutes, then never picked back up and sent my call to the survey. Does anyone know the official recommendation/requirements CCL has for a situation like this or am I ok to just let it go? Thanks so much!! Would you notify them if you had the flu? 4 Link to comment Share on other sites More sharing options...
ober134 Posted October 30, 2022 #15 Share Posted October 30, 2022 Admittedly I did not read this entire post... I will offer my observation: be prepared to encounter Covid, flu, norovirus or any number of illness on a ship. do your best to protect yourself and loved ones: vaccines or masking (if so inclined), hand washing etc. DH came home covid + from cruise last month. Its unavoidable. He's fine, had a mild case and fully recovered. 1 Link to comment Share on other sites More sharing options...
Ghia Posted October 31, 2022 #16 Share Posted October 31, 2022 You are very kind for trying to help others. Thank you and hope you enjoyed your cruise in spite of feeling a little yucky 5 Link to comment Share on other sites More sharing options...
Pellaz Posted October 31, 2022 #17 Share Posted October 31, 2022 16 hours ago, tonit964 said: We have moved way past contact tracing and reporting positive Covid tests. There are no more protocols in place. It’s just that now we have to live with Covid as we do with colds & the flu. --And flu this season has been pretty widespread. I have a friend whose flu symptoms are far worse than either time he had COVID. 😮 As of October 28th, "CDC estimates that, so far this season, there have been at least 880,000 flu illnesses, 6,900 hospitalizations, and 360 deaths from flu." (source: https://www.cdc.gov/flu/weekly/index.htm ) 1 Link to comment Share on other sites More sharing options...
mouche Posted October 31, 2022 #18 Share Posted October 31, 2022 On 10/29/2022 at 11:36 PM, mjrich73 said: I started feeling bad during the cruise, but I thought it was due to all the smoke in the casino, messing with my chest and throat. I feel so bad by unknowingly exposing other passengers. I know we are in a much better position dealing with Covid, but I still want to make sure I am doing the right thing for those who may have been in contact with me. I called CCL this afternoon and received ZERO assistance. After explaining the situation and asking what should be done, all I was told was to email post cruise and they would respond within 45 days. I reiterated that this was a Covid concern and I wanted to make sure I was doing the right thing. The lady huffed, put me on hold for almost 10 minutes, then never picked back up and sent my call to the survey. Does anyone know the official recommendation/requirements CCL has for a situation like this or am I ok to just let it go? Thanks so much!! I too tested positive after debarking the Mardi Gras on 10/22/2022, I felt a little sick the morning of debarking and tested positive on Sun the 23rd. It was like a mild flu but kept me out of work for another week. I have yet to do my review and will give more details when I do. Link to comment Share on other sites More sharing options...
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