Linda W. Posted November 6, 2022 #1 Share Posted November 6, 2022 We are booked on a 4 night b2b to a 10 night. Both should have the premium beverage package but on my purchases the pics are different for each one. Can't figure out the invoices and my TA tried to get them to send me one that was understandable but the celebrity agent said that was just for their accounting department. I'm just curious as to why the pics are different on the order pages. Link to comment Share on other sites More sharing options...
mfs2k Posted November 6, 2022 #2 Share Posted November 6, 2022 Pics of what? Huh? 1 Link to comment Share on other sites More sharing options...
Cruise Gopher Posted November 6, 2022 #3 Share Posted November 6, 2022 Maybe she means prices on a per day basis? Link to comment Share on other sites More sharing options...
Alakegirl Posted November 6, 2022 #4 Share Posted November 6, 2022 (edited) There are pictures of various drink components with no explanation when you try to order on the website i think the picture of limes goes with the premium package Edited November 6, 2022 by Alakegirl Link to comment Share on other sites More sharing options...
Rare prmssk Posted November 6, 2022 #5 Share Posted November 6, 2022 Are there any codes on your invoice? Such as one that starts with "Bev"? Many of us are familiar with the various codes and may be able to decipher them. Link to comment Share on other sites More sharing options...
jelayne Posted November 6, 2022 #6 Share Posted November 6, 2022 Premium beverage package has a picture of a drink and 2 orange slices. The Classic package has picture of limes. 1 Link to comment Share on other sites More sharing options...
Rare someguyfl Posted November 6, 2022 #7 Share Posted November 6, 2022 1 hour ago, jelayne said: Premium beverage package has a picture of a drink and 2 orange slices. The Classic package has picture of limes. So oranges are more premium than limes? 2 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted November 6, 2022 #8 Share Posted November 6, 2022 3 hours ago, Linda W. said: We are booked on a 4 night b2b to a 10 night. Both should have the premium beverage package but on my purchases the pics are different for each one. Can't figure out the invoices and my TA tried to get them to send me one that was understandable but the celebrity agent said that was just for their accounting department. I'm just curious as to why the pics are different on the order pages. They do have problems in IT. Many of my excursions have the wrong pictures. Also on the Website for Greenland they had pictures of sand beaches and palm trees. 2 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted November 6, 2022 #9 Share Posted November 6, 2022 On my Cruise Planner - top line clicking my initials I select Order History - Shows the 2 oranges and I have the Premium 1 Link to comment Share on other sites More sharing options...
Alakegirl Posted November 6, 2022 #10 Share Posted November 6, 2022 I have limes and I have the premium. Maybe its just random? Link to comment Share on other sites More sharing options...
Rare dlh015 Posted November 6, 2022 #11 Share Posted November 6, 2022 I have the oranges...and premium...on all my celebrity booked cruises... 1 Link to comment Share on other sites More sharing options...
Mark_T Posted November 6, 2022 #12 Share Posted November 6, 2022 Sometimes if you have upgraded to Premium after having Classic on your initial booking, the Premium doesn't shown until after final payment when all the package elements get properly unbundled. We are in that position at the moment, it shows on the final invoice but not yet in the Cruise Planner... Generally sorts itself out, but if it is still wrong after Check-In, a quick phone call should sort it out. 1 Link to comment Share on other sites More sharing options...
jelayne Posted November 6, 2022 #13 Share Posted November 6, 2022 I have Premium on 6 bookings -all show oranges. Have Classic on 2 and they show limes Link to comment Share on other sites More sharing options...
Linda W. Posted November 6, 2022 Author #14 Share Posted November 6, 2022 Thanks for the replies. Yes I have a pic with limes on one cruise and oranges on the other. I was curious as to why the would show up differently. Guess I will wait until check in and see what it says. Link to comment Share on other sites More sharing options...
Rare DaKahuna Posted November 7, 2022 #15 Share Posted November 7, 2022 8 hours ago, Linda W. said: Thanks for the replies. Yes I have a pic with limes on one cruise and oranges on the other. I was curious as to why the would show up differently. Guess I will wait until check in and see what it says. I would not wait for check-in. If you believe you are supposed to have the Premium beverage package on the cruise showing the limes, sort it out with Celebrity now, either via your TA or direct if you booked direct with Celebrity. 2 Link to comment Share on other sites More sharing options...
cdn_tbird Posted November 7, 2022 #16 Share Posted November 7, 2022 9 hours ago, Linda W. said: Thanks for the replies. Yes I have a pic with limes on one cruise and oranges on the other. I was curious as to why the would show up differently. Guess I will wait until check in and see what it says. I wouldn't go by what picture you're seeing in your Cruise Planner. Have your agent forward a copy of Celebrity's Guest Copy. This will have a detailed breakdown of what was included with your booking. This is a sample from one of my cruises. TDL9-BEVPRINGRA10 is the charge for our beverage package (Premium including gratuities for 10 nights) TDL8 credits us the full amount. Top 2 are gratuities, and the last two are the premium Wifi. Link to comment Share on other sites More sharing options...
Linda W. Posted November 7, 2022 Author #17 Share Posted November 7, 2022 9 hours ago, cdn_tbird said: I wouldn't go by what picture you're seeing in your Cruise Planner. Have your agent forward a copy of Celebrity's Guest Copy. This will have a detailed breakdown of what was included with your booking. This is a sample from one of my cruises. TDL9-BEVPRINGRA10 is the charge for our beverage package (Premium including gratuities for 10 nights) TDL8 credits us the full amount. Top 2 are gratuities, and the last two are the premium Wifi. Link to comment Share on other sites More sharing options...
Linda W. Posted November 7, 2022 Author #18 Share Posted November 7, 2022 Yes mine says TCN7 BEVPRINGGRAT4 and TCP1-BEVPRINGRA10. Thank you for the help! Link to comment Share on other sites More sharing options...
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