Gigi1068 Posted November 27, 2022 #1 Share Posted November 27, 2022 Hello. Has anyone noticed a longer refund processing time for items purchased in the cruise planner then canceled? I know the website says refunds should appear 7-10 business days after processing is complete. I guess I’m a little anxious because I’ve never experienced a processing & credit card posting time longer than 2-3 days. I purchased a few things before the “Black Friday” sale then canceled and repurchased for the lower price. The new charges have posted to my credit card but no refund. I have paid my credit card minus the $1,434 refund that I am waiting for from RCI. Thankfully, I still have time before I have to pay the difference without incurring interest. I hope I don’t end up having to go the dispute route. Link to comment Share on other sites More sharing options...
Biker19 Posted November 27, 2022 #2 Share Posted November 27, 2022 7 minutes ago, Gigi1068 said: I guess I’m a little anxious because I’ve never experienced a processing & credit card posting time longer than 2-3 days. Dealing/waiting for RCI refunds don't follow other business norms. Link to comment Share on other sites More sharing options...
Rare shof515 Posted November 27, 2022 #3 Share Posted November 27, 2022 patience is a vital refund credit card transaction always take longer and the 7-10 days is normal 1 Link to comment Share on other sites More sharing options...
bluecruise456 Posted November 27, 2022 #4 Share Posted November 27, 2022 yes I have the same issue with the delay in refunds to my credit card. I have the old and new charges still in my balance. I cancelled them on 11/18/22 in the cruise planner order history. 1 Link to comment Share on other sites More sharing options...
Gigi1068 Posted November 27, 2022 Author #5 Share Posted November 27, 2022 1 minute ago, Biker19 said: Dealing/waiting for RCI refunds don't follow other business norms. I’ve never experienced more than a 2-3 day process with RCI that’s why this time has me a little concerned. I’m guessing the issue is the volume of refunds that have to be processed. Link to comment Share on other sites More sharing options...
Gigi1068 Posted November 27, 2022 Author #6 Share Posted November 27, 2022 7 minutes ago, shof515 said: patience is a vital refund credit card transaction always take longer and the 7-10 days is normal You’re correct, patience is vital 🙂 I’ll give it more time, not that I have a choice…lol I just wondered if anyone else is experiencing the same thing. Link to comment Share on other sites More sharing options...
Gigi1068 Posted November 27, 2022 Author #7 Share Posted November 27, 2022 10 minutes ago, bluecruise456 said: yes I have the same issue with the delay in refunds to my credit card. I have the old and new charges still in my balance. I cancelled them on 11/18/22 in the cruise planner order history. Thank you for sharing. Link to comment Share on other sites More sharing options...
ARandomTraveler Posted November 27, 2022 #8 Share Posted November 27, 2022 If the payment date comes and you haven't gotte me the refund, I would just pay the whole balance. When they refund the money, it'll show a negative balance, so you'll have a credit towards the next bill. If it's not a credit card you use often, then you can request a check from the credit card company. 1 Link to comment Share on other sites More sharing options...
CFLRetired Posted November 27, 2022 #9 Share Posted November 27, 2022 I'm waiting for a little over $1,200 form 11/18. My confirmation email says I should receive the refund within 14 business days. With Thanksgiving it's only been 4 business days. I'd like it sooner. e issued to your original payment method within 14 business days 1 Link to comment Share on other sites More sharing options...
Bruin Steve Posted November 27, 2022 #10 Share Posted November 27, 2022 I just canceled and rebooked a shore excursion for my April Symphony of the Seas cruise last Saturday and received the credit to my Visa card on Friday...about a six day turnaround. However, the much bigger problem is that Royal Caribbean overcharged me on the new booking! The price had dropped from the originally booked $193.99 per person to $159.99 per person on the website...but, when it showed up in the cart, it showed as $182.99 per person and charged me that. Several calls to Royal Caribbean...and all I got was a brick wall--no one able to correct it...with some agents telling me the correct price was $182.99. Of course others saw the $159.99 price...but everyone, including "supervisors" or "Resolutions" kept saying they were either "unable" or "not authorized" to do anything. Finally, yesterday, I called and had an agent cancel and re-book to get the correct price. Now, I have to wait for a SECOND credit on the $182.99x2 amount paid... Link to comment Share on other sites More sharing options...
Gigi1068 Posted November 27, 2022 Author #11 Share Posted November 27, 2022 25 minutes ago, ARandomTraveler said: If the payment date comes and you haven't gotte me the refund, I would just pay the whole balance. When they refund the money, it'll show a negative balance, so you'll have a credit towards the next bill. If it's not a credit card you use often, then you can request a check from the credit card company. That’s the plan, but hoping it doesn’t come to that. Link to comment Share on other sites More sharing options...
Gigi1068 Posted November 27, 2022 Author #12 Share Posted November 27, 2022 7 minutes ago, Bruin Steve said: I just canceled and rebooked a shore excursion for my April Symphony of the Seas cruise last Saturday and received the credit to my Visa card on Friday...about a six day turnaround. However, the much bigger problem is that Royal Caribbean overcharged me on the new booking! The price had dropped from the originally booked $193.99 per person to $159.99 per person on the website...but, when it showed up in the cart, it showed as $182.99 per person and charged me that. Several calls to Royal Caribbean...and all I got was a brick wall--no one able to correct it...with some agents telling me the correct price was $182.99. Of course others saw the $159.99 price...but everyone, including "supervisors" or "Resolutions" kept saying they were either "unable" or "not authorized" to do anything. Finally, yesterday, I called and had an agent cancel and re-book to get the correct price. Now, I have to wait for a SECOND credit on the $182.99x2 amount paid... I understand. I think that’s what worries me most with Royal right now, all the glitches since the “sale”. Glad you had a 6 day turnaround on the shore excursion refund. Link to comment Share on other sites More sharing options...
cruisetorelax44 Posted November 27, 2022 #13 Share Posted November 27, 2022 7-10 days is lucky. Several times, my refunds have gotten "stuck". I've had to call to get things working again, and in some cases, it's taken a full month to get refunded. They take your money in a second but wait FOREVER to give it back to you. 2 Link to comment Share on other sites More sharing options...
Gigi1068 Posted November 27, 2022 Author #14 Share Posted November 27, 2022 5 minutes ago, cruisetorelax44 said: 7-10 days is lucky. Several times, my refunds have gotten "stuck". I've had to call to get things working again, and in some cases, it's taken a full month to get refunded. They take your money in a second but wait FOREVER to give it back to you. That’s my fear. Of course, I’ll post an update when this is resolved. Link to comment Share on other sites More sharing options...
jbrinkm Posted November 27, 2022 #15 Share Posted November 27, 2022 56 minutes ago, ARandomTraveler said: If the payment date comes and you haven't gotte me the refund, I would just pay the whole balance. When they refund the money, it'll show a negative balance, so you'll have a credit towards the next bill. If it's not a credit card you use often, then you can request a check from the credit card company. I think I'd rather go the dispute route than pay an extra thousand+ for items I know will be refunded but are just delayed, if it gets to the end of the billing cycle with no movement on those refunds. You get a temp credit for anything you dispute while they investigate. I guess it also depends on how long ago you bought the original items. The items I purchased last week but cancelled when I changed my mind and purchased a different option posted back on my account pretty quickly. The "fake" charges (pending but didn't buy anything just cycled back to planner) on mine finally completely dropped off this morning - those took longer than the refunds. If they are still pending, you can't dispute them. I wonder if they are working backwards with refunds? Since the purchase/cancellations from last week seem to be posting already. 1 Link to comment Share on other sites More sharing options...
Gigi1068 Posted November 27, 2022 Author #16 Share Posted November 27, 2022 8 minutes ago, jbrinkm said: I think I'd rather go the dispute route than pay an extra thousand+ for items I know will be refunded but are just delayed, if it gets to the end of the billing cycle with no movement on those refunds. You get a temp credit for anything you dispute while they investigate. I guess it also depends on how long ago you bought the original items. The items I purchased last week but cancelled when I changed my mind and purchased a different option posted back on my account pretty quickly. The "fake" charges (pending but didn't buy anything just cycled back to planner) on mine finally completely dropped off this morning - those took longer than the refunds. If they are still pending, you can't dispute them. I wonder if they are working backwards with refunds? Since the purchase/cancellations from last week seem to be posting already. Thanks for sharing. I’m glad things have worked out for you. Not sure how they’re processing refunds but it looks like it’s different for everyone, or as folks like to say “YMMV”. I’ll see what happens by next Friday then decide on which route to take. I used my AMEX and have had to dispute things in the past so I’m familiar with their process. Link to comment Share on other sites More sharing options...
BobNoxious Posted November 28, 2022 #17 Share Posted November 28, 2022 20 hours ago, Gigi1068 said: That’s my fear. Of course, I’ll post an update when this is resolved. Please follow up and keep us posted. Waiting on a shore excursion refund myself from a 11/18 cancellation. Link to comment Share on other sites More sharing options...
Gigi1068 Posted November 28, 2022 Author #18 Share Posted November 28, 2022 15 minutes ago, BobNoxious said: Please follow up and keep us posted. Waiting on a shore excursion refund myself from a 11/18 cancellation. Will do. If you don’t mind, please let us know when yours is received. Thanks! 1 Link to comment Share on other sites More sharing options...
BobNoxious Posted November 28, 2022 #19 Share Posted November 28, 2022 1 hour ago, Gigi1068 said: Will do. If you don’t mind, please let us know when yours is received. Thanks! Sure thing. FYI, I called this morning and they said 10 business days, so I hope by next week. Earlier this summer it was about 2 business days in reality. 1 Link to comment Share on other sites More sharing options...
BobNoxious Posted November 30, 2022 #20 Share Posted November 30, 2022 12 days... still no refund from excursion canceled on 11/18 Link to comment Share on other sites More sharing options...
Rare colesc15 Posted November 30, 2022 #21 Share Posted November 30, 2022 22 minutes ago, BobNoxious said: 12 days... still no refund from excursion canceled on 11/18 Same. Probably not until next week unfortunately. They've conveniently slowed down their refunds it seems. Link to comment Share on other sites More sharing options...
Biker19 Posted November 30, 2022 #22 Share Posted November 30, 2022 3 hours ago, dada2199cc said: refunds to OBC should be instant, right? Correct. Link to comment Share on other sites More sharing options...
molly361 Posted November 30, 2022 #23 Share Posted November 30, 2022 I cancelled some purchases on 11/21 and got my credit today Link to comment Share on other sites More sharing options...
clochette Posted November 30, 2022 #24 Share Posted November 30, 2022 30 minutes ago, molly361 said: I cancelled some purchases on 11/21 and got my credit today wow that was quick, I cancelled some on 11/18 and still no refund. I am sure that they have a lot to process. Link to comment Share on other sites More sharing options...
cruisetorelax44 Posted November 30, 2022 #25 Share Posted November 30, 2022 4 hours ago, dada2199cc said: This is why I'm thinking of just buying OBC up front and using it to book things -- refunds to OBC should be instant, right? Any experiences? If I don't use the OBC, I can cash it out on the ship, or put it towards tips, etc. i've never done it, but if you buy OBC, i don't think you have access to it until you're on the ship. It's like a gift certificate, where if you use one for OBC, you can't use it till you sail. You have to apply it 10 days in advance, but can't use it to book cruise planner items. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now