bluecruise456 Posted December 7, 2022 #101 Share Posted December 7, 2022 is it mbayley#rccl,com or mbayley@rccl.com? I used the later so I want to make sure. Link to comment Share on other sites More sharing options...
Biker19 Posted December 7, 2022 #102 Share Posted December 7, 2022 (edited) 48 minutes ago, bluecruise456 said: is it mbayley#rccl,com or mbayley@rccl.com? I used the later so I want to make sure. It's the latter - all email addresses have an @ (between the company name and username) in them (and no commas). Edited December 7, 2022 by Biker19 Link to comment Share on other sites More sharing options...
CFLRetired Posted December 7, 2022 #103 Share Posted December 7, 2022 I received a response from the executive office “ there is an error in the way that it was processed that is preventing it from being disbursed. Your refund should be disbursed back to the card in the next 2 weeks, if not sooner.“ Hopefully this is true? 1 Link to comment Share on other sites More sharing options...
saltbeetle Posted December 7, 2022 #104 Share Posted December 7, 2022 1 hour ago, CFLRetired said: I received a response from the executive office “ there is an error in the way that it was processed that is preventing it from being disbursed. Your refund should be disbursed back to the card in the next 2 weeks, if not sooner.“ Hopefully this is true? I actually received a phone call from the executive office. Same story. They reached out to accounting, refund was "stuck" in the system. It has now been properly processed and should post within a week. Emailing mbailey seems to do the trick. 1 Link to comment Share on other sites More sharing options...
njkruzer Posted December 7, 2022 #105 Share Posted December 7, 2022 6 minutes ago, saltbeetle said: I actually received a phone call from the executive office. Same story. They reached out to accounting, refund was "stuck" in the system. It has now been properly processed and should post within a week. Emailing mbailey seems to do the trick. I'll believe it when i see it. 1 Link to comment Share on other sites More sharing options...
CFLRetired Posted December 7, 2022 #106 Share Posted December 7, 2022 29 minutes ago, saltbeetle said: I actually received a phone call from the executive office. Same story. They reached out to accounting, refund was "stuck" in the system. It has now been properly processed and should post within a week. Emailing mbailey seems to do the trick. Sure hope so. 1 Link to comment Share on other sites More sharing options...
ulcards99 Posted December 7, 2022 #107 Share Posted December 7, 2022 I got an email and a phone call just now about the 11/18 refunds. They contacted the accounting department and said I should receive the refunds within 7 business days now. I would definitely email that mbayley address. Very impressed that they personally called me. Link to comment Share on other sites More sharing options...
KelJ Posted December 8, 2022 #108 Share Posted December 8, 2022 (edited) On 12/4/2022 at 9:05 AM, KelJ said: Still waiting for a refund from November 21. Actually, my above statement is incorrect. My cancellation WAS November 18th. When I booked the excursion, I thought I put a checkmark in the box to use OBC to pay for the excursion. When I received the confirmation email, I saw that I was billed for the full price, so I immediately canceled and rebooked using OBC. The cancellation confirmation email says I should see the refund within 14 business days, which I haven’t. I just called Royal and was on hold for less than a minute before someone answered. The representative asked me to hold while he looked into it because the refund was showing in their system as requested but not completed. He then came back after about five minutes and apologized and gave me the same excuse Royal is giving all of you that, due to the large number of cancellations on that date, the refunds are all waiting “in one stack” and taking up to 14 days longer than usual. Then he asked if he could interest me in purchasing a beverage package. I was like, no, not at all. Edited December 8, 2022 by KelJ 1 Link to comment Share on other sites More sharing options...
Rare colesc15 Posted December 8, 2022 #109 Share Posted December 8, 2022 This is the response I got from Michael bayleys email lol. Makes zero sense Thank you for sharing your most recent experience and we regret to have learn about your delay in refund. I can confirm that your refunds are underway. The system has automatically created an overpayment on the booking, that will then automatically process and funds that are not in use.As this is a active booking, intervening could cause further errors on the booking. Please note, I have requested funds to be expedited, we must still allow 7-10 business days from today for this request to completed. Link to comment Share on other sites More sharing options...
CFLRetired Posted December 8, 2022 #110 Share Posted December 8, 2022 I received a $600+ refund from a cancellation 4 days ago, but can't get over $1,200 from 11/18. Amazing. 1 Link to comment Share on other sites More sharing options...
CFLRetired Posted December 8, 2022 #111 Share Posted December 8, 2022 I just received all my refunds from 11/18 and it’s accurate. 3 Link to comment Share on other sites More sharing options...
mets07 Posted December 8, 2022 #112 Share Posted December 8, 2022 (edited) I called two days ago. About 30 minutes on hold and 1 hour on phone. I was at least relieved they "see" my 3 refunds in their records, but it is frightening as to how long and antiquated their processes/systems seem. They were throwing around the 14 - 30 business day number which as we all know makes no sense given many of us have received refunds in the past in under a week. @CFLRetired glad you got your refunds. I guess if I don't see them by Monday, I will have to start emailing. Edited December 8, 2022 by mets07 Link to comment Share on other sites More sharing options...
Biker19 Posted December 8, 2022 #113 Share Posted December 8, 2022 7 minutes ago, mets07 said: They were throwing around the 14 - 30 business day number which as we all know makes no sense given many of us have received refunds in the past in under a week. The disparity was even bigger during the COVID cancellation waves - don't try to figure out the "why" just wait a bit and call if delayed more than a couple of weeks. 1 Link to comment Share on other sites More sharing options...
njkruzer Posted December 9, 2022 #114 Share Posted December 9, 2022 Amazing. Just checked and the credit is there. Says occurred onn12/7 but i don't think it was there yesterday but i didn’t check last night or earlier today. Anyway done. Good luck to everyone else. 2 Link to comment Share on other sites More sharing options...
fweegy Posted December 10, 2022 #115 Share Posted December 10, 2022 I E-mailed mbayley today and he got back to me saying my refunds were processed yesterday, the 8th and should show up on my banks CC in 5 business days or less. So keep on the lookout gang. 1 Link to comment Share on other sites More sharing options...
Rare FionaMG Posted December 10, 2022 #116 Share Posted December 10, 2022 Mine from the 19th just showed up in my account this morning, in two separate amounts, one for each item purchased, despite them being purchased under the same order and paid for with the same card. Link to comment Share on other sites More sharing options...
Gigi1068 Posted December 10, 2022 Author #117 Share Posted December 10, 2022 I’m still waiting 🤬 Link to comment Share on other sites More sharing options...
clochette Posted December 10, 2022 #118 Share Posted December 10, 2022 still waiting also, but have to admit I have not called or emailed, I was hoping I would get the refund as always did in the past. Link to comment Share on other sites More sharing options...
Gigi1068 Posted December 10, 2022 Author #119 Share Posted December 10, 2022 4 minutes ago, clochette said: still waiting also, but have to admit I have not called or emailed, I was hoping I would get the refund as always did in the past. It’s beyond ridiculous and frustrating. I’ve called and emailed. Per the last email response from the executive office, I will receive my refunds next week. I’m not calling again or sending another email. If this isn’t resolved by Friday, I am going the dispute route because 4 weeks is more than enough time to wait without a resolution. Link to comment Share on other sites More sharing options...
Rare FionaMG Posted December 10, 2022 #120 Share Posted December 10, 2022 1 hour ago, clochette said: still waiting also, but have to admit I have not called or emailed, I was hoping I would get the refund as always did in the past. I did not call or email either and they just showed up, which makes me think they must simply be plowing their way through them. Link to comment Share on other sites More sharing options...
pittnh Posted December 10, 2022 #121 Share Posted December 10, 2022 purchased a cheap excursion on Black Friday (13.99) then changed my mind two days later. Canceled it and it says refund issued on my cruise planner but as of this morning no refund is showing on my credit card. Link to comment Share on other sites More sharing options...
Valmoisy Posted December 10, 2022 #122 Share Posted December 10, 2022 I just received my refunds this morning from cancellations on the 18th. I didn't call either so it does look like they're making their way through the refunds. 1 Link to comment Share on other sites More sharing options...
Rare LindaD22 Posted December 10, 2022 #123 Share Posted December 10, 2022 My refunds from Nov. 18th just posted to my credit card overnight 🎉🎉 2 Link to comment Share on other sites More sharing options...
Rare squattie Posted December 10, 2022 #124 Share Posted December 10, 2022 My refunds from 11/18 just posted this afternoon. Didn’t have to call or message them. Link to comment Share on other sites More sharing options...
Rare colesc15 Posted December 11, 2022 #125 Share Posted December 11, 2022 Still waiting on all of mine Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now