Chase Sapphire Credit Card benefit?

[weregoingcruising]

If you missed your cruise due to Southwest system failure would the benefits reimburse you the cost of the cruise?

[jelayne]

Suggest you call Chase and ask, they have been very helpful when I have called with questions regarding the coverage

[weregoingcruising]

4 minutes ago, jelayne said:

Suggest you call Chase and ask, they have been very helpful when I have called with questions regarding the coverage

Have you used the benefits for travel delays or cancellations?

[wrk2cruise]

Listed under Not Covered

 

For Trip Interruption only:
• Travel arrangements canceled or changed by a Travel Supplier
unless the cancellation is the result of Severe Weather or an
organized strike affecting public transportation, or unless specifically
covered herein

[Babr]

It likely depends on the documented reason for cancellation. If it sates weather as the cause, the cardholder may have a claim; however, if the cancellation was the result of equipment or staffing shortages, probably not.

 

The same is true for any other travel policy. It depends on wording in the policy and the stated reason for cancellation.

[NMTraveller]

Hmmm.  Interesting.  Southwest claims the issue was weather.  However it was most likely their outdated computer system.

[NutsAboutGolf]

3 minutes ago, NMTraveller said:

Hmmm.  Interesting.  Southwest claims the issue was weather.  However it was most likely their outdated computer system.

 

Yup, most other airlines didn't have these issues

[SJ1_]

1 hour ago, weregoingcruising said:

If you missed your cruise due to Southwest system failure would the benefits reimburse you the cost of the cruise?

I had a flight canceled in beginning of Aug.    They pawn if off to another company.   Every time I give them what they want, they come back with a new request.  very frustrating and time consuming

Edited December 30, 2022 by SJ1_