Effy jewelry pre-cruise offer

[jerrytex]

Has anyone purchased this discount offer?  If you used it, how did it work out?  If not used, did you easily get your money back for the coupon?  

[CruiserMickey]

Following…I was wondering the same thing.

[jerrytex]

I went ahead and purchased the discount offer.  While we are Effy customers, we did not buy anything from the Effy showroom on the cruise.  I asked our retreat concierge about it and she arranged for the refund to come with our OBC refund without a problem.  I assume this would have occurred automatically otherwise.

[Scuppersisontheboat]

OBC refund?  Is that a Retreat only thing?

[CaroleSS]

9 hours ago, Scuppersisontheboat said:

OBC refund?  Is that a Retreat only thing?

I would think that since the purchase was made pre-cruise, that you made the purchase with a credit card. The refund would go back on the card used to make the original purchase. 
 

They may add the amount to your OBC hoping you will purchase something else onboard and it will be processed back to your card after the cruise ends with all the other refundable OBC.

 

I doubt it is a Retreat only thing.....the OP just had the concierge assist instead of going to the Customer Service desk.

[spiritkat090909]

My sister purchased this on the Millennium in Nov 22. She was the first to use on this ship.  The purchase was made online of a gift certificate for $1000. She was CHARGED $750.  After the negotiations for the price of the jewelry, she told them she would be using the certificate (it's not combinable with Effy online gift certificates, only the one purchased through celebrity shops could be used).  This meant a trip downstairs to guest services where the Effy manager and the ships security did stuff behind the scenes to figure out how to ring up the charge.  She (I was with) was escorted back to the Effy store with mgr & security in tow to complete the transaction. Security wanted to see/know how it was done since no one had done one before.  Took about an hour and a half to complete the $5k gross purchase.

 

I would think by now the Effy managers & ship staff may have done a couple?

[Duanerice1]

On 2/27/2023 at 10:32 PM, Scuppersisontheboat said:

OBC refund?  Is that a Retreat only thing?

I think she meant that she had some OBC that was being refunded and they just had this refunded too.  Some OBC is refundable. 

[tde1969]

We purchased the pre-cruise Effy jewelry offer.  It was a $3,000.00 credit.  We didn't find anything onboard to purchase so we went to guest services on about day 10 of a 14 day cruise.  Guest services said they would take care of the credit.  No credit was given by the end of the cruise.  We are now at 7 weeks since we've been back.  I've called at least 5 times with lengthy hold times.  The first couple of times I was told it takes at least 15 days to process.  Today I was told it takes 45 days.  I then reminded them that I was at least at 49 days.

We are big celebrity fans but this has taken way too long for a simple credit back to the card.    

[NutsAboutGolf]

FYI...It say the word "REFUNDABLE"

 

[Cruise till you drop]

On 3/6/2023 at 4:50 PM, spiritkat090909 said:

My sister purchased this on the Millennium in Nov 22. She was the first to use on this ship.  The purchase was made online of a gift certificate for $1000. She was CHARGED $750.  After the negotiations for the price of the jewelry, she told them she would be using the certificate (it's not combinable with Effy online gift certificates, only the one purchased through celebrity shops could be used).  This meant a trip downstairs to guest services where the Effy manager and the ships security did stuff behind the scenes to figure out how to ring up the charge.  She (I was with) was escorted back to the Effy store with mgr & security in tow to complete the transaction. Security wanted to see/know how it was done since no one had done one before.  Took about an hour and a half to complete the $5k gross purchase.

 

I would think by now the Effy managers & ship staff may have done a couple?

I think this is a sucker deal and your sister found a way around the system and it took a while cause Celebrity was trying to figure out how someone got the best of them

 

 

Edited April 11, 2023 by Cruise till you drop

[NutsAboutGolf]

4 minutes ago, Cruise till you drop said:

I think this is a sucker deal and your sister found a way around the system and it took a while cause Celebrity was trying to figure out how someone got the best of them

 

 

 

Perhaps its a duty/customs thing?

[Rmpa45]

Horrible experience, would strongly recommend against. Purchased the pre-cruise certificate, purchased jewelry. Certificate did not get applied. They tried to convince me to buy more jewelry. I wanted them to apply the certificate to the jewelry I had already purchased. They said they would call corporate. I got the final bill and my credit had not been applied. Now, a month after the cruise has ended, they are telling me that they cannot refund me the $750. Because they tried to call my room the last night and I wasn’t there. Apparently they wanted me to be present while they applied my gift certificate. Both Celebrity and Effy are telling me essentially that they are stealing my $750.

[hcat]

Can  a credit card protest  be helpful?

sorry to hear EFFY is involved in this..

 

Sounds as bad as the Art Auctions!

[neverlaysup]

On 2/13/2023 at 4:07 PM, jerrytex said:

Has anyone purchased this discount offer?  If you used it, how did it work out?  If not used, did you easily get your money back for the coupon?  

My DW informed me that Macy's (when on sale) is WAAAY cheaper than the on board price, even with these coupons.