Happiest when cruising Posted May 7, 2023 #26 Share Posted May 7, 2023 2 hours ago, SwimCarrie said: They will no longer swap out anything at all on Royal Princess. What I got was what I got. I asked the room steward and room service. They said they no longer switch anything out. A bit disappointed but I had Princess Plus for that sailing. It will irk me more if this is fleet-wide and continues on ships that I don't have Princess Plus on. We did not get our elite set up until I called room service on the 3rd night, after dinner. There was basically no choice left by then. I have no idea why it didn’t arrive, and no explanation was given. It was our first time being eligible for it on the second half of our btb that ended on Friday. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted May 8, 2023 #27 Share Posted May 8, 2023 15 hours ago, SwimCarrie said: They will no longer swap out anything at all on Royal Princess. What I got was what I got. I asked the room steward and room service. They said they no longer switch anything out. A bit disappointed but I had Princess Plus for that sailing. It will irk me more if this is fleet-wide and continues on ships that I don't have Princess Plus on. Wait! What? They wouldn’t switch out anything? This is a biggie. If you don’t use all these different liquors, etc… Wow! I miss the coffee package…now this? What month was this? I really hope it was just the Royal or a supply issue and not fleetwide. SMH 2 Link to comment Share on other sites More sharing options...
SwimCarrie Posted May 8, 2023 #28 Share Posted May 8, 2023 2 minutes ago, PacnGoNow said: Wait! What? They wouldn’t switch out anything? This is a biggie. If you don’t use all these different liquors, etc… Wow! I miss the coffee package…now this? What month was this? I really hope it was just the Royal or a supply issue and not fleetwide. SMH Just got off the ship last Wednesday. They wouldn't swap anything. They said Princess isn't swapping anything anymore. Hoping that's not the case. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted May 8, 2023 #29 Share Posted May 8, 2023 3 minutes ago, SwimCarrie said: Just got off the ship last Wednesday. They wouldn't swap anything. They said Princess isn't swapping anything anymore. Hoping that's not the case. That’s really sad. More push to get you to but the beverage packages. SMH Hopefully, we will get updates on more ships. Maybe it started in May? Link to comment Share on other sites More sharing options...
trekkerlady Posted May 8, 2023 #30 Share Posted May 8, 2023 I just got off Caribbean Princess (7 day) and I was able to swap my mini bar for soda. We got all diet coke and it was quite generous. Plus our cabin steward left the waters that were with the mini bar. 1 1 Link to comment Share on other sites More sharing options...
Happiest when cruising Posted May 9, 2023 #31 Share Posted May 9, 2023 26 minutes ago, trekkerlady said: I just got off Caribbean Princess (7 day) and I was able to swap my mini bar for soda. We got all diet coke and it was quite generous. Plus our cabin steward left the waters that were with the mini bar. You should have received 20 items. Link to comment Share on other sites More sharing options...
Steelers36 Posted May 9, 2023 #32 Share Posted May 9, 2023 (edited) On 5/7/2023 at 4:30 PM, SwimCarrie said: They will no longer swap out anything at all on Royal Princess. What I got was what I got. I asked the room steward and room service. They said they no longer switch anything out. A bit disappointed but I had Princess Plus for that sailing. It will irk me more if this is fleet-wide and continues on ships that I don't have Princess Plus on. I'd be calling the F&B Mgr on that. It is "always" been the policy we can swap like for like or all for non-alcohol. First hearing of this one. I'd be wanting to learn the source of such a denial. Edited May 9, 2023 by Steelers36 1 Link to comment Share on other sites More sharing options...
Guest ldtr Posted May 9, 2023 #33 Share Posted May 9, 2023 15 hours ago, SwimCarrie said: Just got off the ship last Wednesday. They wouldn't swap anything. They said Princess isn't swapping anything anymore. Hoping that's not the case. What ship? We swapped for all soft drinks on Regal last week. Link to comment Share on other sites More sharing options...
Rare Ombud Posted May 10, 2023 #34 Share Posted May 10, 2023 On 5/7/2023 at 1:30 PM, SwimCarrie said: They will no longer swap out anything at all on Royal Princess. What I got was what I got. I asked the room steward and room service. They said they no longer switch anything out. A bit disappointed but I had Princess Plus for that sailing. It will irk me more if this is fleet-wide and continues on ships that I don't have Princess Plus on. That's weird!! I was on the Royal Princess 4/16/23-4/23/23 and swapped the entire mini bar for a bottle of wine 1 Link to comment Share on other sites More sharing options...
SwimCarrie Posted May 10, 2023 #35 Share Posted May 10, 2023 On 5/8/2023 at 8:32 PM, ldtr said: What ship? We swapped for all soft drinks on Regal last week. I was on Royal. The room steward also said she had to take my CPAP to "check it in". I was like, physically take it? And she said yes, but then came back with it a few minutes later saying nevermind. It was a strange start, that's for sure. Link to comment Share on other sites More sharing options...
SwimCarrie Posted May 10, 2023 #36 Share Posted May 10, 2023 3 hours ago, Ombud said: That's weird!! I was on the Royal Princess 4/16/23-4/23/23 and swapped the entire mini bar for a bottle of wine I feel like they were going to try to see how it went on a 3 day...piss people off but they're getting off soon enough? 😂 Like testing how people will react before the Alaskan season. See above about their weird interaction regarding my CPAP. Link to comment Share on other sites More sharing options...
Guest ldtr Posted May 10, 2023 #37 Share Posted May 10, 2023 (edited) 1 hour ago, SwimCarrie said: I feel like they were going to try to see how it went on a 3 day...piss people off but they're getting off soon enough? 😂 Like testing how people will react before the Alaskan season. See above about their weird interaction regarding my CPAP. Or it might be that by the time they got the swaps completed the cruise be over. On Discovery the swap did not happen until day 3, Regal was a little better. On the second leg of the B2B I called room service what I wanted and they used that for the setup instead of doing the normal setup and then swapping it. With the number of Elite on board a lot of swaps could get occurring. Edited May 10, 2023 by ldtr Link to comment Share on other sites More sharing options...
SwimCarrie Posted May 10, 2023 #38 Share Posted May 10, 2023 1 minute ago, ldtr said: Or it might be that by the time they got the swaps completed the cruise be over. On Discovery the swap did not happen until day 3, Regal was a little better. On the second leg of the B2B I called room service what I wanted and they used that for the setup instead of doing the normal setup and then swapping it. I don't doubt that they're extra busy and swapping on a 3 day would be time consuming, but if it's offered as a perk, they should honor it. I had Princess Plus, so I didn't care, but I won't on my next sailing and will want to swap. We'll see how it goes! Link to comment Share on other sites More sharing options...
Guest ldtr Posted May 10, 2023 #39 Share Posted May 10, 2023 (edited) 8 minutes ago, SwimCarrie said: I don't doubt that they're extra busy and swapping on a 3 day would be time consuming, but if it's offered as a perk, they should honor it. I had Princess Plus, so I didn't care, but I won't on my next sailing and will want to swap. We'll see how it goes! The minibar setup is the perk, the swaps have been allowed but are technically not the perk. Edited May 10, 2023 by ldtr Link to comment Share on other sites More sharing options...
SwimCarrie Posted May 10, 2023 #40 Share Posted May 10, 2023 35 minutes ago, ldtr said: The minibar setup is the perk, the swaps have been allowed but are technically not the perk. Good to know. Thanks. Link to comment Share on other sites More sharing options...
Rare Ombud Posted May 10, 2023 #41 Share Posted May 10, 2023 I'm going with "bc its a 3 day cruise" and wondering if the Captains Circle Cocktail Party was also omitted. In 2019 we got a drink voucher instead of the event as it was a 5 day cruise Link to comment Share on other sites More sharing options...
Rare Ombud Posted May 10, 2023 #42 Share Posted May 10, 2023 51 minutes ago, ldtr said: The minibar setup is the perk, the swaps have been allowed but are technically not the perk. Screenshot this just in case but trying to change for OBC on my 5 day - wine on the 16 day (B2B). It was changed a few months ago when coffee card omitted and crew call chat added 2 Link to comment Share on other sites More sharing options...
SwimCarrie Posted May 10, 2023 #43 Share Posted May 10, 2023 2 hours ago, Ombud said: Screenshot this just in case but trying to change for OBC on my 5 day - wine on the 16 day (B2B). It was changed a few months ago when coffee card omitted and crew call chat added So this is the current policy? Link to comment Share on other sites More sharing options...
Rare Ombud Posted May 10, 2023 #44 Share Posted May 10, 2023 5 minutes ago, SwimCarrie said: So this is the current policy? Supposedly. But I'm wondering if those short 1-3 day cruises don't allow swaps like the 5 day one skipped the Captains Party. As a standard fare booking on that 1, I'd be totally satisfied with a drink coupon. Finding out in 17 days Link to comment Share on other sites More sharing options...
antsp Posted May 10, 2023 #45 Share Posted May 10, 2023 With all the tech of the app, why not let you customise it before you board, it would save so much work 5 Link to comment Share on other sites More sharing options...
Rare Ombud Posted May 10, 2023 #46 Share Posted May 10, 2023 (edited) There were 1250 Elites on my last cruise. Then add in the suites. A lot of work for what could be 1500 individual setups of 20 mini bottles & cans. HOWEVER there should be a way to select just 1 bottle wine -- specify white / red / or rose Princess chooses white / red / or rose. Eliminate other swaps. (Can still buy dz water bottles for $7.08 if standard fare cruiser wants H2O) Edit: thats still a lot of work. Bet the majority of the mini bars aren't swapped out Edited May 10, 2023 by Ombud Link to comment Share on other sites More sharing options...
Italy52 Posted May 10, 2023 #47 Share Posted May 10, 2023 On 5/8/2023 at 5:33 AM, SwimCarrie said: Just got off the ship last Wednesday. They wouldn't swap anything. They said Princess isn't swapping anything anymore. Hoping that's not the case. Wow! We sailed the Discovery in February and April and had no problem switching out our Elite set up (other than it taking two days to get someone to do it). We will be on the Royal in June so will see what happens to us then. Link to comment Share on other sites More sharing options...
Italy52 Posted May 10, 2023 #48 Share Posted May 10, 2023 1 hour ago, antsp said: With all the tech of the app, why not let you customise it before you board, it would save so much work When we were on one of our Discovery cruises I asked the Loyalty host why not let us order pre-cruise to save time and last minute switching out and she just stated that it wouldn't be possible to customize numerous orders -- Don't agree, but it is what it is I guess. Link to comment Share on other sites More sharing options...
SwimCarrie Posted May 10, 2023 #49 Share Posted May 10, 2023 2 minutes ago, Italy52 said: Wow! We sailed the Discovery in February and April and had no problem switching out our Elite set up (other than it taking two days to get someone to do it). We will be on the Royal in June so will see what happens to us then. Same on Discovery in February and March. It took longer but wasn't an issue. 1 Link to comment Share on other sites More sharing options...
Italy52 Posted May 10, 2023 #50 Share Posted May 10, 2023 5 hours ago, Ombud said: Screenshot this just in case but trying to change for OBC on my 5 day - wine on the 16 day (B2B). It was changed a few months ago when coffee card omitted and crew call chat added Interesting --- It took us 2 days to get our "change out", it finally arrived at 9 PM the 2nd day after a couple of calls to Room Service. Maybe a lot of people are using the Crew Call Chat method thereby causing a back up with Room Service requests?😁 Link to comment Share on other sites More sharing options...
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