poeticlicensed Posted April 24, 2023 #1 Share Posted April 24, 2023 I need to talk to CS about our upcoming cruise and I noticed they have a feature using call back technology where they will call me when a rep is available, which is much better than sitting on hold. I have placed several requests over the course of a few weeks to have someone call me, and haven't received a call back. Does it just not work? I feel like my requests are going into a black hole. Link to comment Share on other sites More sharing options...
sunonfire Posted April 24, 2023 #2 Share Posted April 24, 2023 I used the Chat. The agent called me immediately. My issue was too much detail for the Chat so the agent asked if he could call me. Link to comment Share on other sites More sharing options...
hrhdhd Posted April 24, 2023 #3 Share Posted April 24, 2023 I'm still waiting for a call from my request on 4/1. No foolin'. 1 Link to comment Share on other sites More sharing options...
miched Posted April 25, 2023 #4 Share Posted April 25, 2023 It only works if you are there to answer a few days later. 😱🤷♂️🙄 I leave my call back and they will do that within x amount of minutes. Don't hold your breath. I am old school and still have a land line. I am not going to wait around after a hour for the call back. 2 days later I have a recording that I missed them. I should have stayed by the phone waiting for that call back. They leave a call back number. In the loop again. Happy cruising 🌊🚢🇺🇸🌅 Link to comment Share on other sites More sharing options...
Pickels Posted April 25, 2023 #5 Share Posted April 25, 2023 22 hours ago, poeticlicensed said: I need to talk to CS about our upcoming cruise and I noticed they have a feature using call back technology where they will call me when a rep is available, which is much better than sitting on hold. I have placed several requests over the course of a few weeks to have someone call me, and haven't received a call back. Does it just not work? I feel like my requests are going into a black hole. If you don't get to speak with someone on your phone call within a reasonable period of time, hang up; and try later. Don't waste your time waiting for a call-back. Link to comment Share on other sites More sharing options...
PROCRUISE Posted April 25, 2023 #6 Share Posted April 25, 2023 When using Celebrity call back option... don't hold your breath that that call back will ever be received. Link to comment Share on other sites More sharing options...
cruisinfly Posted April 25, 2023 #7 Share Posted April 25, 2023 It did work for me once, back in March. I haven't tried it since. Link to comment Share on other sites More sharing options...
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