Cant print etickets?

[20165]

We completed the check in process and are within 15 days of our cruise, but it wont allow us to print our tickets.  It says to please contact your travel agency to retrieve the tickets.  Is that normal?  We have bought cruises through TAs many times in the past, but have always been able to print our own tickets on other lines.  In fact, most are just 2d barcodes in the app.  Does this seem normal?

thx

 

[mmbcater]

Yes, your travel agent is responsible to get you your e-tickets. MSC has the TA print tickets-I suggest calling your TA to get the ball (or e-tickets) printed and sent.

[talljules1]

Yes, with MSC you have to get them from your TA.

(With Celebrity we can print off our own even though we book via a TA. MSC require you to get them from your TA.)

[rsail203]

What if you booked directly with MSC?

[Illbcruzn4life]

Booked with TA. Just printed my tickets and health form. We are 28 days tilour cruise.

[alyssamma]

13 minutes ago, Illbcruzn4life said:

Booked with TA. Just printed my tickets and health form. We are 28 days tilour cruise.

Unfortunately, this. Sometimes you can print on your own and sometimes you can't...like all things MSC 😀

 

Bottom line, like others have said, use your TA if you can't do it yourself. But even then it is not a problem if you show up without them...they will just process you at the pier.

[BeeeJay]

On 5/27/2023 at 8:56 PM, rsail203 said:

What if you booked directly with MSC?

 

Same issue booked direct with MSC, can't print ticket at 40 days out--just noticed must print within 20 days.

Edited September 5, 2023 by BeeeJay

[Essiesmom]

Keep watching your email.  One of my cruises I got an email more than 30 days out with my eticket.  I was able to print it from the link,  it when I tried to do it from the website it said I was t within 20 days.  EM