Cancellation Fees changed

[LHT28]

I posted this in another thread  but it may need  it's own  thread

 

Just noticed  they have changed some of the cancellation penalties as of April  2023

note the  part I highlighted in red  for less that 15 day cruises

Also the time limit has changed

Time to re read the new fine print 😲

 

 https://oceaniacruises.zendesk.com/hc/en-us/articles/360005306234-What-is-your-cancellation-and-refund-policy-

 

The following cancellation charges will be assessed for all written cancellations received up to the scheduled time of departure.

Cruises of less than 15 days: 

DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 

180-91 Days Prior - 10% of Fare - $250 Admin Fee pp
90-76 Days Prior - 25% of Fare 
75-61 Days Prior - 50% of Fare 
60-31 Days Prior - 75% of Fare 
30-0 Days Prior - 100% of Fare 

 

Cruises 15 days or more except 180-Day Voyages: 

DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 
151-180 Days Prior - $250 per guest administrative fee+
121-150 Days Prior - 25% of Fare 
91-120 Days Prior - 50% of Fare 
61-90 Days Prior - 75% of Fare 
0-60 Days Prior - 100% of Fare

[PirateShark]

Not surprised by this change.  I'm sure they have data showing number of cancellations on the shorter cruises that churns lower occupancy and/or last minute low fares to fill ships.  Our favorite campground revised their cancellation and reservation policies to discourage the "unserious" or book multiple campgrounds and cancel just days before leaving no revenue for the owners.  Post Covid travel is just a pain right now for a variety of reasons and proprietors are adjusting to new behaviors.

[cruiserchuck]

2 hours ago, LHT28 said:

180-91 Days Prior - 10% of Fare - $250 Admin Fee pp

What does this actually mean?  Is it 10% of the fare, or just $250 pp, or possibly both?  It literally seems to say the penalty is 10% of the fare minus $250, which does not make much sense.  

[DrHemlock]

Rest assured that whoever typed the line onto the website understands it perfectly.  Now, it's up to us to intuit the meaning.  🤔

Edited June 21, 2023 by DrHemlock

[LHT28]

8 hours ago, cruiserchuck said:

What does this actually mean?  Is it 10% of the fare, or just $250 pp, or possibly both?  It literally seems to say the penalty is 10% of the fare minus $250, which does not make much sense.  

I agree 

Maybe check with your TA or Oceania

 I am passed that point  it  will be a bigger chunk of change  if we have to cancel

[cluso]

11 hours ago, LHT28 said:

 

.

Cruises of less than 15 days: 

DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 

180-91 Days Prior - 10% of Fare - $250 Admin Fee pp
90-76 Days Prior - 25% of Fare 
75-61 Days Prior - 50% of Fare 
60-31 Days Prior - 75% of Fare 
30-0 Days Prior - 100% of Fare 

 

Cruises 15 days or more except 180-Day Voyages: 

DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 
151-180 Days Prior - $250 per guest administrative fee+
121-150 Days Prior - 25% of Fare 
91-120 Days Prior - 50% of Fare 
61-90 Days Prior - 75% of Fare 
0-60 Days Prior - 100% of Fare

 

You would think they would put the two sets of days/fees in the same order/format.

i.e.  30-0 Days         0-60 Days

[gdlamberth]

What about cancelling MORE than 180 days out???

[LHT28]

2 minutes ago, cluso said:

 

You would think they would put the two sets of days/fees in the same order/format.

i.e.  30-0 Days         0-60 Days

maybe the shorter sailings  have more leeway

Or maybe who wrote up the  rules  was not paying attention to details

[LHT28]

1 minute ago, gdlamberth said:

What about cancelling MORE than 180 days out???

cancel on day 181  from sailing  no problem

[gdlamberth]

11 minutes ago, LHT28 said:

cancel on day 181  from sailing  no problem

Thanks, that's what I thought I had remembered; but I couldn't find it explicitly stated on O's web page.

 

[MarkWiltonM]

Is this retroactive or only for newly booked cruises?

 

[RetiredLifer]

Just booked a cruise this morning which is more then 15 days. This is what my guest statement, just received, says:

 

Guest Cancellation Schedule
The following cancellation charges will be assessed for all cancellations received prior to departure up to the scheduled time of departure.
181 days or more prior to departure 0% of full fare
180 to 151 days prior to departure 12-Jul-24 to 10-Aug-24 $250.00 per person
150 to 121 days prior to departure 11-Aug-24 to 09-Sep-24 25% of full fare
120 to 91 days prior to departure 10-Sep-24 to 09-Oct-24 50% of full fare
90 to 61 days prior to departure 10-Oct-24 to 08-Nov-24 75% of full fare
60 days or less prior to departure 100% of full

 

[See_More]

13 hours ago, LHT28 said:

I posted this in another thread  but it may need  it's own  thread

 

Just noticed  they have changed some of the cancellation penalties as of April  2023

note the  part I highlighted in red  for less that 15 day cruises

Also the time limit has changed

Time to re read the new fine print 😲

 

 https://oceaniacruises.zendesk.com/hc/en-us/articles/360005306234-What-is-your-cancellation-and-refund-policy-

 

The following cancellation charges will be assessed for all written cancellations received up to the scheduled time of departure.

Cruises of less than 15 days: 

DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 

180-91 Days Prior - 10% of Fare - $250 Admin Fee pp
90-76 Days Prior - 25% of Fare 
75-61 Days Prior - 50% of Fare 
60-31 Days Prior - 75% of Fare 
30-0 Days Prior - 100% of Fare 

 

Cruises 15 days or more except 180-Day Voyages: 

DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 
151-180 Days Prior - $250 per guest administrative fee+
121-150 Days Prior - 25% of Fare 
91-120 Days Prior - 50% of Fare 
61-90 Days Prior - 75% of Fare 
0-60 Days Prior - 100% of Fare

And note the admin fee for Canadians : $350 each. 

[LHT28]

49 minutes ago, See_More said:

And note the admin fee for Canadians : $350 each. 
 

Unless you pay in USD

[EJL2023]

I just booked a cruise on Monday  (6/19) for under 15 days and both the Invoice and the Ticket Contract have the same cancellation policy noted as in the past…nothing regarding the 10%, just the $250 fee. 

[Woofa]

Question. I had thought that payment in full for a under 15 day cruise was at 90 days.  That is when we paid for our January Riviera cruise. If so, has anyone actually spoken to Oceania or confirmed in some way?  We only have $500 deposit for our next cruise as we booked on board.  I find it hard to believe they would be able to send us a bill.  Is it possible this marks a split where the penalty is the full $500 deposit if you booked on board but 10% if you gave the full $1500 deposit as we did on our first cruise?

[EJL2023]

2 minutes ago, Woofa said:

Question. I had thought that payment in full for a under 15 day cruise was at 90 days.  That is when we paid for our January Riviera cruise. If so, has anyone actually spoken to Oceania or confirmed in some way?  We only have $500 deposit for our next cruise as we booked on board.  I find it hard to believe they would be able to send us a bill.  Is it possible this marks a split where the penalty is the full $500 deposit if you booked on board but 10% if you gave the full $1500 deposit as we did on our first cruise?

I just booked a cruise on Monday for under 15 days and the Full Payment is due 90 days prior. 

[LHT28]

10 minutes ago, Woofa said:

Question. I had thought that payment in full for a under 15 day cruise was at 90 days.  That is when we paid for our January Riviera cruise. If so, has anyone actually spoken to Oceania or confirmed in some way?  We only have $500 deposit for our next cruise as we booked on board.  I find it hard to believe they would be able to send us a bill.  Is it possible this marks a split where the penalty is the full $500 deposit if you booked on board but 10% if you gave the full $1500 deposit as we did on our first cruise?

Final payment is different date than when the penalty period kicks in

 They no longer refund the admin fee if you cancel   before final payment & the  penalty  date

I would check with your TA or Oceania

 I think the 10% is a typo  but I could be wrong

[susiesan]

O seems to be doing a good job of driving away long time loyal customers.

[grifdoglover]

My reservation papers have the cancellation fees.  180 to 91 days prior 10% of fare.  90 to 76 days is 25% etc.  Depends on your category of cabin if you also pay the $250.  Full payment is still due 90 days prior. 

[LHT28]

So on the website   it say updated April 2023

 so  maybe new  cancellation rules kick in  at that point

 

Mine is 15 + days   so same info as my invoice

[LHT28]

57 minutes ago, grifdoglover said:

My reservation papers have the cancellation fees.  180 to 91 days prior 10% of fare. 

so your invoice  has the 10 %  listed under the cancellation info ??

 

[grifdoglover]

@LHT28  If you are in one of the higher level suites you do not have the $250. fee but your 10% penalty starts at the 180 day mark.  The fees are also different for amount of cruise days and special cruises like around the world.  This info is in the cruise contract as well as on everyone’s reservation documents.

[grifdoglover]

Also if you want private travel insurance (not from the cruise line)  it gets more expensive and has less benefits the longer you wait.

[grifdoglover]

All I know is planning these cruises is stressful!  Getting time off, arranging pet sitters, figuring the best cabin, air!  Insurance plans alone are work, penalty dates, read the contracts, but then my husband and I hug in our balcony and it all goes away…but wait how are the cookies?!