NCL website not (entirely) working for anyone else?

[LoungerOnBalcony55]

I keep getting error messages when trying to make a mock booking. 

[khr316]

Same here, we were trying to schedule excursions. Very frustrating!

[Asawi]

Oh yeah! Lots of "this page took a vacation". I'm trying to make a payment, but I guess I'll just keep my money a little longer.

[K922]

Those of us trying to check in today are also having issues.  

[LoungerOnBalcony55]

Whatever is going on, I'm sure it's for our convenience. 

[Travelicious]

Kind of glitchy, but when I have been able to get on I get the "Default Itinerary Name" on the cruises I have scheduled.

[julig22]

 

[Sparky Brown]

Not working for me.

[davencl]

Many glitchy issues for me. Works one minute then not the next...

[schmoopie17]

They're in the process of becoming an adult-only website...changing the name to NC-17.

Edited June 25, 2023 by schmoopie17

[Belletora]

Spoke to someone through chat and was told most of their systems are down and they cannot even check on aspects of reservations. 

[Liljo22]

They had a banner on the home page since Thursday that the site will be down for maintenance starting Saturday night and booking will be unavailable.

[TSUmom]

I sure am happy I checked cruise critic because my cruise shows I owe $$ and when I went to check into it further I got the Uh-Oh page.....Panic set in.  Thank you cruise critic members for this thread!

[mdepsmom]

I've been trying to book something for 2025 for the last hour and it's been driving me crazy - first sold out, then "error, please try again."  So glad I checked CC!  

[oregonian123]

I am seeing SOLD OUT for all 3 of the Panama Canal cruises I am looking at for 2024.

 

 

[omahabob]

Yeah, the site is having difficulties again.

 

There's usually an easy way to tell. The problems always seem to be with pages that require secure authentication. After selecting a specific cruise and starting a booking, you start getting into those areas. To check and see if the site is having the same difficulties as it's been having the last couple of days, try viewing your user profile. If you can't get to it, the site is probably having the same troubles again.

Edited June 26, 2023 by omahabob

[Belletora]

I called in to cancel an excursion, and after nearly an hour of attempts, they gave up. The system seems to be crashing with the update implementations, even on their end.

[omahabob]

9 minutes ago, oregonian123 said:

I am seeing SOLD OUT for all 3 of the Panama Canal cruises I am looking at for 2024.

 

Date? Ship?

[omahabob]

Seems to be working again now, but that could change at any minute.

[ggTexasGal]

30 minutes ago, Belletora said:

I called in to cancel an excursion, and after nearly an hour of attempts, they gave up. The system seems to be crashing with the update implementations, even on their end.

I'm sorry you have had that frustration!  Seems like a bad position to be in for the employees as well.

Good luck with your excursion cancellations (hoping you can get things done soon!)

[Belletora]

19 minutes ago, ggTexasGal said:

I'm sorry you have had that frustration!  Seems like a bad position to be in for the employees as well.

Good luck with your excursion cancellations (hoping you can get things done soon!)

 

I feel horrible for the agents right now. I guess people have been berating many of them over the last few days. My cruise is not until the end of August, so I am not very concerned. I could have called back later, but the agent was insistent on helping me. I just wish people would understand that those that are answering our calls have nothing to do with the system as a whole. 

[omahabob]

15 minutes ago, Belletora said:

....I could have called back later, but the agent was insistent on helping me. I just wish people would understand that those that are answering our calls have nothing to do with the system as a whole. 

You were probably being nice. And they knew if they ended your call, they'd just have to deal with someone else who might not be nice at all. Being nice gets you places more often than you might think.

[omahabob]

Lots of cruises show as sold out when you attempt to do a booking, even a mock one, while the web site is having the issues that have been plaguing it the last couple of days.